Leave a Review Zappos
20+ Years of Greatness!
I have been shopping Zappos for at least 20 years, maybe since it started. I have bought more shoes than I should admit (especially to my husband who is not a shoe fan) for myself and my boys. In my town there were so few options for boys’ durable, active, wide width shoes. Zappos was the only place I could find some, and we always did, and still do! I always tend to ‘need’ a shoe style that I currently don’t, and Zappos seems to have something I like. I have never had a problem with returns and in the one and only instance I had a problem with shipping, the staff at Zappos was so incredibly friendly and helpful, I could not have been taken care of better. I am a big fan and look forward to many more years of finding another perfect pair of shoes.....and another....and another.....!Show lesslove my bubble
Anyone who thinks quality customer service is a thing of the past, be optimistic.
Customer service was outstanding. I was fortunate enough to speak with Kerry who showed so much patience with all my questions and was clearly knowledgeable as well as efficient. I would appreciate it if this could be reflected on her personnel records, as this is precisely the person any company would be lucky to have representing them. Zappos should be pleased. She even stayed longer than her shift to make sure she was thorough and that I, the customer was completely satisfied...all done with a smile.Show lessgood moxie
I WAS WRONG!
There is no online shopping comparable to Zappos. Years ago, when you first opened for business, I was enthralled. And, frankly, I was sure you could never last. Zappos, I apologize to you. I was wrong. Apparently, I wasn’t alone in thinking that you were the out of this world craziest and best shoe shopping palace in the world. I mean, whoever heard of free return shipping back then? And thousands (maybe millions) of shoes to choose from in your inventory. And how did you manage to deliver within 24 hrs? You were, and still are, amazing!
P.S.: I had to enlarge my shoe closet because of you.Show lessSan Diegan Doreen
New to Zappos
This was the EASIEST experience in finding the EXACT shoe I was looking for! The App is so intuitive, user friendly, fun & actually some cute graphics, like putting shoes in the cart, it happened fast but I think it was a cat! Lol I was looking for a woman’s sandal, wedge heel in army green & I found the perfect one in sage-works for me! All in LESS THAN 5 minutes because of the great way you can filter your search-brilliant! Shipping is fast & free! I’ll have them in a few days which is great. Zappos has great reviews so I didn’t look elsewhere. Will review my shoes when I get them-can’t wait!Show lessSmarter San Diegan
Fast, Reliable, Easy
I have been a Zappos customer for over 10 years. I love the speed and reliability of delivery, and returns are a breeze. I do not enjoy, nor do I have time for shopping. Since I am not great at going in to stores and being able to tell what a garment on a hanger will look like on a human, I love having the photos of clothing on models with views from all directions. In addition, I have a very difficult shoe size (9.5 narrow). While no style looks great in this size, I appreciate that I can quickly filter on my size and see a selection vs. finding a shoe I love, only to click through and find that they do not have my size. Finally, the customer reviews are usually very thoughtful and helpful and are critical to my purchase decision. Great concept, great service, fast and easy. I love Zappos!Show lesshappjz
Great Fun‼️
I actually ordered three pair of shoes!! Since I already have two new knees and am recovering from major back surgery now, shoes can make my day or break it. I also have a titanium rod in my back now and it has two cross bars too; I’m still having pain, but will press on! Something happened during surgery and my heart was damaged permanently. So, shoes make a difference! I have Algeria sandals that have three adjustable straps, and my knees and back feel much better! I wear strong compression stockings without toes, so sandals look good ‼️😎PS I just bought three pair of clogs! My foot grew from a lifetime 7 to a 10, and I’m going-on 63... enjoyed shopping immensely ❣️Mimi J.Show lessEnthused Shopper
Back Again For A Reason
I’m ordering another pair of shoes for a very good reason. Zappos has customer service that is second to none!
Had a problem with duck boots on my very first order with Zappos. They were making a squawking noise with each step taken, etc. One quick call & all was taken care of!
The shoes that I just ordered were out of stock originally but signed up for an email reminder when available. It’s worth the wait to know that Zappos has your back!
I’m just an old Wayne County, Mississippi country boy....not someone promoting this company. Where I come from we try to help folks & be a good neighbor. That’s the intent of my review....thanks again Zappos!Show lessjuliusprokop
Customer Review
I’ve been a customer of Zappos for maybe 12 years? During that time, I’ve bought shoes for myself, my son, daughter, girlfriend and a few friends. I don’t believe I’ve purchased shoes from anywhere else during this timeframe. I’ve only ever had to call them once, regarding a return where I ordered the wrong size for my daughter, and the gentleman upgraded me to VIP status. I love it!!! Get my shoes the next day. I realize it’s a bit different now during these trying times, but it will get back to normal. Would not purchase shoes any where else.Show lesspdk3rd
Cross Country Customer for Years!
Zappos has been my go-to all-time fave shoe shopper for nearly 2 decades! From living in a remote island town in Alaska, to the East coast, reliable free shipping, quick returns and huge selection has kept me coming back again and again to shop for my husband, my (now grown!) kids and myself. There’s just no comparison and no other like them! Even tho I now live where I can shop, I still love the convenience of Zappos. Can’t believe how much of my order history they still have. Thanks, Zappos for many years of amazing service and for the years to come.Show lessC4thyAk
Great Service
Great service- I haven’t used zappos in a long time. Today was a hard day, i woke up to two canceled orders from foot locker went thru hell and ended loosing both shoes due them selling out and canceling my order. Then I remembered ZAPPOS. Well here we are ZAPPOS HAS MADE MY DAYYYYY, yall saved me . I was able to log in all my account info was verified cause ived ordered so much over the years but also to know with in minutes that you guys are processing my order like im lit right now. Thank you zappos for being reliable and giving great service when others fail. I will continue to shop wit you foreva.........Show lesscynsitty
