Video Chat A+
The provider Erin Love was very attentive and provided a quick, reasonable resolution. I can appreciate her listening skills because that is lacking these days. Erin’s warm chairside manner made the appointment more delightful. Regardless of an actual video chat, it felt like I was in the office. Minus a star for 10+ minute wait to locate a provider. I have used the video chat before COVID and wait times were under 3 minutes. I can't say if I will remain with one medical because same day/ 24hr appts are very hard to come by.
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Everything I want out of a medical app and more
Makes it extremely easy to get medical care, and my health has improved because of it. Doctor appointments are such a logistical hassle that I used to put them off as long as possible. I now get care for many more things, much sooner, much quicker, and with much less stress. OneMedical has a range of ultra-convenient options: resources to read, questionnaires to get you quick help on common problems, professionals accessible by video calls with short wait times (apparently 5 minutes was an “unusually long wait time”), and super simple ways to schedule in-person exams and lab work. The app is also beautifully designed and easy to navigate.
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Tapping on the wrong button could cost $380
During the pandemic, almost everything is virtual. I didn’t realize that scheduling a remote visit and seeking the video chat option were different services since in both instances, I’m speaking to a medical professional and the app doesn’t make the distinction very clear.
Make sure you click on the video chat option first if seeking remote help, which is free rather than scheduling a remote visit. Scheduling a remote visit for simple medical device/prescription refill could cost hundreds of dollars, which was the case for me. One medical should make this difference much clearer. It’s the most expensive mistake I’ve made due to a lack of clarity in the product.
Make sure you click on the video chat option first if seeking remote help, which is free rather than scheduling a remote visit. Scheduling a remote visit for simple medical device/prescription refill could cost hundreds of dollars, which was the case for me. One medical should make this difference much clearer. It’s the most expensive mistake I’ve made due to a lack of clarity in the product.
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Bait and switch, video calls are not free
Video calls with a medical professional are supposed to be included in my plan for free. It says so in the app. After having what I thought was a free call, I am then charged. It turns out that in the app they differ between “booking an video appointment“ and “video chat with a healthcare professional” The part that is actually supposed to be free is buried at the very bottom of the app where as the part that they charge you for (and don’t disclose) is prominent at the very top. Bait and switch
Gross misrepresentation of what is actually included in the app under my plan. Very surprised they haven’t gotten away with us up until now. But rest assured I will be reporting this to sequoia.
Gross misrepresentation of what is actually included in the app under my plan. Very surprised they haven’t gotten away with us up until now. But rest assured I will be reporting this to sequoia.
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Good but needs full iPad support to be great.
I love the app on my phone, but it becomes useless on the iPad since there is no native iPad support. When I use my iPad Pro with the keyboard to write a longer message, the app stays in a small phone-like screen and does not rotate. Also, like another reviewer mentioned, you lose any text you’ve typed into a text box when switching apps, which is frustrating for drafting messages.
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Great option for medical testing and treatment!
OneMedical is an excellent option for testing and for treatment! I have utilized it for Covid testing and others. The service is absolutely 10 star! The team seems to truly care and go out of their way to accommodate. Their is not a long waiting time before seeing a medical professional. Dana, a PA, was extremely helpful and very knowledgeable. I highly recommend One Medical.
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Amazing!!!
I cannot believe how easy this is! At a time where everything seems so difficult this has been a change that has brought a lot of relief. I signed up at the beginning of the pandemic and I have used One Medical a lot! It almost seems like magic. I use to dread calling the Dr’s office for an appointment. Now, I pop on my phone and talk to a live Dr in less than 5 mins!!!! I have been able to get Covid tests, an antibody test, and antibiotics for a sinus infection with ease. Thank you One Medical! You’re the BEST!! I have been telling all my friends to join.
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The best doctor experience I could hope for
I am so grateful for the entire team at One Medical for going above and beyond to make going to the doctors a streamlined, simple, and extremely well supported process. The app is easy to navigate and highly intuitive as well, making is easy to keep your records at your finger tips. I will be a customer of theirs for the rest if my life and couldn’t recommend them enough!
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Excellent care - they just keep getting better!
I have been with one medical since 2011 - I’ve had a few hiccups, but every time they have addressed the issue and made things better. I stay with them because I continue to be impressed by the level of care. Today I tried the video appointments that are available 24/7 and I was very impressed with the easy access to support and care! Thank you!
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Help at any time with any issue
The app’s “Treat Me Now” feature is extremely convenient and helpful. I have been getting help with medical issues that I have been putting off for years because I never considered them important enough to go to a doctor. With the One Medical app, I can get help immediately at any time. I just got help with a skin issue at 11pm. Fantastic, speedy service from professionals.
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