Cheaper Than Square!
We were contacted by a local company and they told us about PayAnywhere as we were currently using Square and they had just raised their rates. We were hesitant but so glad we made the switch! It has saved us so much money and also start using the cash discount feature so now we are saving even more. We are using it in a coffee shop, my only complaint is I wish it had gift cards or some type of loyalty built in
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Response from developer
Thank you very much for the review! Great to hear that you are able to save some money along the way :)
Used to be good
I have had this app for almost 10 years never had a problem until about a year an half ago. I have called and reported a lot of times. I am a street vendor and numerous times I run a card and it will say “card declined”. I’m not Walmart it is a personal experience, 1 on 1 with a customer so they won’t give me a card they know won’t work. I have come to the conclusion that unless the app can access the customers card info it will automatically say “card declined”. There is an override within settings to “force feed” the transaction but it doesn’t work. Last Saturday ran 2 transactions went fine, 10 minutes later declined a card and then another. Called and talked to this girl she finally told me I would have to upgrade to an iPad 3 in order for the app to work as the app did not support the iPad 2 like I have. So why did the first 2 transactions work?. Stupidest thing I ever heard. Going to change this week before Saturday
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Response from developer
Hi there. We’re sorry to hear that you’ve had a poor experience. We’d love to help troubleshoot the issue with you, but we need to learn a little more. Please reach out to our Customer Care team at 877-387-5640. Thank you!
Crashes and does not load correctly
I tried using the modifiers to customize how i use our items. When I finished a modifier set and clicked save, the app restarted itself. When I went back to check on the modifier set, only 2 of my modifier inputs were saved when I tried included between 4-8 modifiers. When I went back in to add them, the app refused to save them and acts like I did not do anything. All of this was done on iPhone devices.
Then I tried doing this on a google pixel 2, but the app crashes as soon as I go into edit mode.
Then I tried doing this on a google pixel 2, but the app crashes as soon as I go into edit mode.
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This allows me to accept credit card payment but...
This allows me to accept credit card payments, but It doesn’t allow me to go back and access any transactions except the last one.
I haven’t used it in a while, but before I thought it allowed me to actually write up a bill with what was bought and I don’t find that now.
I need to be able to track my transactions. Oh, and my card reader doesn’t seem to work anymore.
I haven’t used it in a while, but before I thought it allowed me to actually write up a bill with what was bought and I don’t find that now.
I need to be able to track my transactions. Oh, and my card reader doesn’t seem to work anymore.
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Missing sale
My daughter’s Girl Scouts troop used this app for cookie sales. We sold five boxes of cookies, swiped the card, and had the customer sign for them. I go to turn in cash and credit card and lo and behold the $27 transaction is missing. After calling supposedly the transaction was declined. Why in the world did it say approved and a signature box pop up, if it was declined? Now I’m responsible to pay out of my own pocket for someone else’s purchase. Payanywhere won’t research this transaction or anything. The square is a million times better and more reliable.
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Better than the others
I was initially hesitant to use this system for my merchant services. A friend insisted that this is more customer friendly than the one I was using as it has a cash feature. I tried this and was very happy that I did. I have since switched to PayAnywhere. Think of doing the same too.
Great CS support
This point of sale app has the best customer support. Very recently, I had a hiccup on a certain transaction and I was like annoyed at first..I mean..it's normal, right? But my stress was just gone the moment I got to talk to them. They were hands down responsive, professional, and very helpful. I so loved the feeling of being really taken care of.
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Unreliable and difficult to work with
New update is not easier. My day is filled with little stressors because my application and card reader do not connect. I have to log out of the app, log back in, and hope that it is connecting with the card reader. The new card reader is Bluetooth and the reliability is about 30% that it connects. I’m using an iPad. I put in manually half of the time because the card reader doesn’t work and I get flak when I call and tell them that it’s their software that’s the issue. I have to fight to get the percentage back for putting it in manually when it was their software that was the issue. There have been times when I haven’t gotten money back over this and I’m tired of the daily stressors. I’ve had this company for a couple of years and it is never been smooth. They try to hide the fees and don’t give out a monthly report. It’s very hard to find out how much they’re taking. My bookkeeping is clean I need reports, It doesn’t seem like they want to make my life easier… They’re more interested in hiding their fees from me.
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Response from developer
Hi abigailrose3. We’re sorry to hear about your experience. To help with the connectivity of your Bluetooth device, we have some troubleshooting tips that you can reference on our website (https://www.payanywhere.com/knowledge-base/equipment/bluetooth-payment-devices) and a list of supported devices (https://www.payanywhere.com/knowledge-base/general-info/supported-devices) that might be of assistance. We’d love to help you further, so please feel free to reach out to feedback@payanywhere.com and provide us your account number. We’ll be more than happy to provide any assistance you need. Thank you!
Grrrr! To Purrr!
My quilt guild has used Pay Anywhere to process credit card payments for a variety of purposes.
In June, I had a less than stellar experience, and posted a negative review. Since changing CC processing providers would be a painful experience, I decided to invest some unencumbered time to try to get it working correctly, preferably with the Bluetooth reader. (I hate the audio jack version)
What I found is that the pop-up instructions to connect the reader in your Bluetooth settings is misleading - at least as far as my Apple devices go (iPhone 6s and iPad Mini 4).
On either of my devices, you have to go into the Pay Anywhere app settings to establish the connection.
All that said, for the June meeting, I was able to connect my iPad Mini to the Bluetooth reader, and other than having a one-sided argument with the app over the presence of a chip on a card (it was well disguised) it behaved perfectly and swiftly as well.
This camper is happy once again.
In June, I had a less than stellar experience, and posted a negative review. Since changing CC processing providers would be a painful experience, I decided to invest some unencumbered time to try to get it working correctly, preferably with the Bluetooth reader. (I hate the audio jack version)
What I found is that the pop-up instructions to connect the reader in your Bluetooth settings is misleading - at least as far as my Apple devices go (iPhone 6s and iPad Mini 4).
On either of my devices, you have to go into the Pay Anywhere app settings to establish the connection.
All that said, for the June meeting, I was able to connect my iPad Mini to the Bluetooth reader, and other than having a one-sided argument with the app over the presence of a chip on a card (it was well disguised) it behaved perfectly and swiftly as well.
This camper is happy once again.
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Response from developer
Hello kringie. We are sorry to hear that your experience has been a challenge. Please make sure that your iPad and iPhone are compatible with our Bluetooth readers (https://www.payanywhere.com/knowledge-base/equipment/tips-and-troubleshooting/bluetooth-payment-devices). If you continue to experience difficulties, please reach out to our Customer Care team and we'll be more than happy to help you troubleshoot the issue. Customer Care can be reached at 877-387-5640. Thank you!
Trash
So I applied for it and got denied. Hahahahaha. I’ve been using square for over 5yrs (never an issue) but their rates were lower so I thought I would try it while keeping my square account active. They denied me based upon my credit score. Well I just opened a business so yeah I’m over extended. What does my credit have to do with it?? I’m not asking for a loan. Company is a joke without the insurance or finances. I’ve paid square over 4K. Never an issue on my part or my clients. You all need to come to the party ready to play. I’ll stick with square. Best of luck 😬
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