Good service
I’m pleased with Verizon.
When It Is Good.....
I just read the review from May. Here I thought I was the only person pulling my hair out with Verizon. I left for Mexico in December. Called to set up a calling plan as I would be there 4 months. My husband does not take his phone so I was told to suspend the service till April. Come Mid January....I get a text saying I am over the data limit. I did not even turn on data as we have Internet. I called International to ask what was going on. It only went down hill from there. Each time I called I got a different solution....all very nice phone people.....but my phone issues were running into the hundreds of dollars a month. Finally, in March, I was told about the Go Unlimited 55 plus loyalty program! Finally, a solution. I too stated that friends in Mexico were not paying anywhere near what I was paying and threatened to change to AT&T. So, what I do find interesting is that if you go to the international Verizon website....there is no mention of this program.....
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Verizon
We have been with Verizon for years however recently we purchased two new iPhone X from Costco with the trade in promotion. After months of calling and speaking with at least 10 customers representatives and each time being told the credits would be applies on the next billing cycle only one phone was credited. The last Verizon representative stated that the other phone on the trade in promotion did not qualify. The representative went on to say that we had been told by other Verizon representatives that the phone did not qualify. When I told her that was not the case she talked over me and would not let me explain. Finally I was able to ask her why the second phone did not qualify and she could not give an answer. I asked to speak to a manager and she said one would call me in the morning. No one ever called. I don’t trust Verizon any more and will be switching carriers very soon. The customer service is going down hill. Something is wrong with Verizon I suggest others steer clear of this company.
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Verizon
I’m so happy with Verizon the payment and shopping process is first class! So easy to use and to pay. I ordered a few IPhone wireless ear buds.. so easy to place order and to pay.
Old Faithful
I have been with Verizon/Verizon wireless for I think around 35 years give or take. If I were not happy with their services, I would not be a customer. My longevity proves I am very happy. I think there greatest asset is their customer service. That is a number one priority for me. I do not patronize any company with sorry customer service, no matter how much I would save. You get what you pay for at Verizon. Anytime I have had to call them on a problem it was usually solved during the first phone call or I got a return call soon after. I have NEVER had a problem that was ignored or
where I had to call back because someone did not follow through. Funny story: My son owns his own business. He was going out of town with my granddaughters. He did not have Verizon because he thought he was saving money. He was trying to get a GPS signal because they got lost. When he couldn’t get one on his service, he ask my granddaughter if he could look at her phone. (On my Verizon account) Taada service! And they were on their way with no delay. He now has Verizon!
where I had to call back because someone did not follow through. Funny story: My son owns his own business. He was going out of town with my granddaughters. He did not have Verizon because he thought he was saving money. He was trying to get a GPS signal because they got lost. When he couldn’t get one on his service, he ask my granddaughter if he could look at her phone. (On my Verizon account) Taada service! And they were on their way with no delay. He now has Verizon!
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Cannot make sense of bill & cannot reach Verizon Help
I cannot get a live person on the phone to explain why our Verizon service is deteriorating and our bill is steadily going up for “add-on” services we do not use or want. The Verizon Smart Family plan has never worked correctly on this iPhone 7 Plus even though Verizon charges $9.99 per month. The 2 Gizmos on the account are no longer active nor in our possession. We do not want Verizon Navigation nor Verizon Roadside Assistance. And, the HUM is no longer on a vehicle in use. We are being highly overcharged. Data Service has slowed down dramatically. Is anyone else in this situation? Our bill is increasing every month and there is no rational reason. We are using 3 older Apple Smartphones and have 1 Apple iPad on our plan. It makes no sense to be making monthly payments nearing $300 for basic service and protection. We are loyal long-standing Verizon customers. I have been working to reach and now waiting for Verizon Account Assistance for nearly an hour - just to pay our bill!
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Great customer service reversed to horrible customer service
My phone broke, called Verizon received great customer service from VZ Rep-1, she was efficient, courteous and helpful. When the new phone arrived in the mail I had trouble setting kit
Up and called VZW back this time talked to VZW Rep-2. She started out very helpful but when she found out Rep-1 didn’t charge me anything for the replacement phone, her attitude instantly changed. She firmly let me know that Rep-1 would be reprimanded. After an hour on the phone with her, she was still unable to help me transfer my data to my phone then blamed my hotel’s network, we were both irritated, me for the obvious reason. I find Verizon’s reps are masters at selling me products and services that I find I don’t really need. The latest was unlimited data, after reporting my sons phone was used by someone else and the data drastically increased. I have been with Verizon for almost 20 years, and for the most part have no complaints, however now, it’s time to shop around for a more competitive provider.
Up and called VZW back this time talked to VZW Rep-2. She started out very helpful but when she found out Rep-1 didn’t charge me anything for the replacement phone, her attitude instantly changed. She firmly let me know that Rep-1 would be reprimanded. After an hour on the phone with her, she was still unable to help me transfer my data to my phone then blamed my hotel’s network, we were both irritated, me for the obvious reason. I find Verizon’s reps are masters at selling me products and services that I find I don’t really need. The latest was unlimited data, after reporting my sons phone was used by someone else and the data drastically increased. I have been with Verizon for almost 20 years, and for the most part have no complaints, however now, it’s time to shop around for a more competitive provider.
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The best
The best in North America
Verizon Wireless : King of the Jungle!
I have been with VZW for years and have enjoyed the best network calls and data connections. I cannot wait for 5g, and possibly dropping my home ISP!
However, the Verizon backend systems and applications are horrible and have made my life sometimes a living hell. Customer service is top-notch, they have resolved many problems, but they are not always able to override or correct the horrible system issues. For example, auto-pay has been working for months, but decided not to work today, even though I have plenty of money in my account and I was able to make a manual payment using the same payment method. Ugh!!
The app has definitely gotten better over the years, but isn’t perfected yet. It is nice to view and manage my account, and all lines on the family account. My corporate discount does not show up when shopping for accessories, and there is no better selection in the app than in the Verizon store near my house. There are still functions that are advertised via email, link to the app, but then are redirected to the website. There was even an infinity loop where the website directed me back to the app.
However, the Verizon backend systems and applications are horrible and have made my life sometimes a living hell. Customer service is top-notch, they have resolved many problems, but they are not always able to override or correct the horrible system issues. For example, auto-pay has been working for months, but decided not to work today, even though I have plenty of money in my account and I was able to make a manual payment using the same payment method. Ugh!!
The app has definitely gotten better over the years, but isn’t perfected yet. It is nice to view and manage my account, and all lines on the family account. My corporate discount does not show up when shopping for accessories, and there is no better selection in the app than in the Verizon store near my house. There are still functions that are advertised via email, link to the app, but then are redirected to the website. There was even an infinity loop where the website directed me back to the app.
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Service and charges
I am too dissatisfied with all the hidden charges. Recently I wanted to talk with a real person not an automated response that almost never works. I wanted to get information about my account and after several "screens" and a quite a bit waiting time, got a human being to talk too. I forgot to mention that before I was connected the "wonderful" automated service "told" me that I would be charge 7 dollars in order to talk with someone breathing. I wanted also to change my plan because from an account that cost 65 dollars and change I was told that that was past due and all the other charges were because I ran out of data. I have to be fair and said that I received some notices that my account was going to be charged 15 dollars, twice, for my "excess" of using data. However, was told that I owed an extra 115 dollars more. The "solution" , thought, change my plan to "unlimited" data. I was told "no problem" and was told for a 88 dollars a month, plus probably I will end paying another 88 dollars, for hidden charges, who knows. Also when I have tried to pay at one of their "stores", with cash, I've been told that there is 3 extra dollars. WHAT??? Now T-mobile is looking better and better.
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