Love the app but can’t sign in!
Been using the app for years and love it, but currently won’t remember me when I sign in. Every time I sign in it seems to accept me, then when the login window closes I’m still not signed in. Can see my wish list but not orders or details - frustrating when you’ve paid for something and can’t track your purchase through the app!
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Response from developer
Hello 👋, Thanks for taking the time to leave your review, we really appreciate it. We are sorry for any frustration caused by this issue. We’re aware that some customers are facing issues logging in at the moment. We are currently working on fixing this. Please look out for future updates. If you need anything else, just let our Customer Care Team know. Thanks, THE OUTNET team
Terrible usability.
Main reasons for this rating are:
- when you find an item by chance by a designer unknown to you, it seems very silly that there is no quick way to then ‘click’ on that designer’s name to discover more products. This is a missed opportunity to further engage with the customer and create value.
- it is very slow. I have an iPhone 11 Pro, with the latest iOS and it is still slow loading certain pages
- items are often shown as being in stock but when you go to add to the basket it is unavailable
- often, finer details like back pockets are hidden in photos by the way the item is styled and there is no further information in the details
- when you find an item by chance by a designer unknown to you, it seems very silly that there is no quick way to then ‘click’ on that designer’s name to discover more products. This is a missed opportunity to further engage with the customer and create value.
- it is very slow. I have an iPhone 11 Pro, with the latest iOS and it is still slow loading certain pages
- items are often shown as being in stock but when you go to add to the basket it is unavailable
- often, finer details like back pockets are hidden in photos by the way the item is styled and there is no further information in the details
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Response from developer
Good Morning 👋, Thanks for taking the time to leave your review. We apologize for any frustration caused by these issues. To help us understand the issues in more detail it would be great if you can email customercare@theoutnet.com with some screenshots of the issues are facing. We’re always looking for ways to improve the app so we’ll make sure your feedback is looked into. If you need anything else, just let our Customer Care Team know. Thanks, THE OUTNET team
Great selections!
I love the variety. Many options and I don’t have to leave my bedroom 😀
Response from developer
Hello 👋, Thank you for taking the time to leave your review. We are really happy to hear you enjoy shopping using our app! If you need anything in future, just let our Customer Care Team know. Thanks, THE OUTNET team
B C Shopper
I’ve been shopping on this site for years. I truly enjoy the format and all the customer service representatives that I have interacted with. The prices and quality are superb, especially when an added percentage is applied. Thank you and keep up the great job...
Sketchy Pricing
Going through a few different brands on this app, I can definitely tell that items are marked up somewhat significantly (from MSRP) before they’re marked down, to make it look like you’re getting a better deal than you actually are. I still gave it 3 stars because overall, the items are all still sold at a discounted rate.
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The app x the after sales
The app is easy to manage and purchase but think well as if the product comes damaged you will be frustrated like me. There was no other pair 40 and suddenly after i got 40.5 , a 40 is available but none can advise if its damaged. I got without tags, without travel pouch and authencity card # which the first returned pair had all. The after sales is so poor , its very stressful to get an answer . There are shops with apps which are a way better to deal with the staff. Exchange or return is easy to do but when you actually inquire something about a product none bother to take the inquired answered they refer to a quality check team who they dont communicate with. At a real shop is another treatment ! No comparasion
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Good bye Outnet, I loved you
What upsets me most is that someone took what used to be a very good online store and just ruined it.
What happened? Why is the delivery so expensive? Why are the prices in dollars? Why is there no exchange available? Why is there no store credit option available? Why do they not provide waybills for returns?
Why items that are years old and were on 75% sale everywhere are offered here at generous 40% off price? Am I supposed to be excited about that?
And why oh why do they refuse to give important information like size and fit?! Sometimes even how tall the heel is! Their answer to everything is "we don't give items' measurement any longer". The customer service is not helpful. The fit, the fabric, is it heavy or light, is it stretchy or not, what size the model is wearing - nothing.
Just now, I lost USD70 of non refundable shipping fees, taxes and duties just because the shop didn’t bother to tell that the shoes run small to size. Outrageous! And I had another argument with DHL in Dubai because they are refusing to take my parcel without a waybill. I am tired of this! I am tired of losing my money and having arguments with couriers.
On top of all, OVERSEAS BUYERS BEWARE they charge some weird extra fee in addition to my local taxes and duties and cannot explain what that fee is.
Dear Outnet. I think our love story is coming to an end. You obviously don't need me anymore, you made it very clear
What happened? Why is the delivery so expensive? Why are the prices in dollars? Why is there no exchange available? Why is there no store credit option available? Why do they not provide waybills for returns?
Why items that are years old and were on 75% sale everywhere are offered here at generous 40% off price? Am I supposed to be excited about that?
And why oh why do they refuse to give important information like size and fit?! Sometimes even how tall the heel is! Their answer to everything is "we don't give items' measurement any longer". The customer service is not helpful. The fit, the fabric, is it heavy or light, is it stretchy or not, what size the model is wearing - nothing.
Just now, I lost USD70 of non refundable shipping fees, taxes and duties just because the shop didn’t bother to tell that the shoes run small to size. Outrageous! And I had another argument with DHL in Dubai because they are refusing to take my parcel without a waybill. I am tired of this! I am tired of losing my money and having arguments with couriers.
On top of all, OVERSEAS BUYERS BEWARE they charge some weird extra fee in addition to my local taxes and duties and cannot explain what that fee is.
Dear Outnet. I think our love story is coming to an end. You obviously don't need me anymore, you made it very clear
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Wonderful versatile clothing ans shows for women,in my case
I love this Web site! Ive ordered a few things ,in the last 6 Weeks! Great prives,labels,new things every day,wonderful customers service!
Worse than useless
Don’t load this app if you have an order pending. Fights with internet and crashes.
Outnet no longer really works
Unfortunately the standards have gone down and clearly no longer investing in the App. It seems strategy is about cost cutting not customer service. The App no longer has items measurements which were helpful and descriptions have also been reduced. App search functionality often does not work. Can no longer search for a designer by tapping on the brand of an item. Shipping also via DHL means no longer a clear time window to receive items and sending it back more complicated. Items are still good but so difficult to ship it’s hardly worth it
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