Horrible with new device! Avoid at all costs
When switching to a new phone you lose all access to your third party apps that are synced with two factor with Duo Mobile and their customer service is horrible for non-pay customers. Nowhere was this communicated on the app. I’ve been spending days trying to access accounts to no avail. Avoid this app
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Can’t log into my IG account
So I just got a new phone and trying to set up my duo 2 factor authentication with duo . Duo simply does not recognize my account after gaining access to my account. Is there a way Deactivate my the 2 factor authentication from my account.
You guys lied
I thought I will get a call on the all if somebody is trying to login 😒😒😒
Support
Support for this app has been terrible. They have sent me the same text message several times which has not been of any benefit. Have asked for a traditional phone call for help and it has not happened after several attempts on my part.
Removing bad reviews
Any institution thinking of using this, I’m begging you, don’t. I had to download this for my school and work accounts, which I’m currently locked out of because I got a new phone.
Aside from that issue, this app is wildly impractical as there is no way to save a trusted device, so every time you log in it adds a significant amount of time, something that has annoyed both me and clients who are now waiting longer to be served. And if your one DUO-associated device is left at home? Too bad!
On top of that, this developer is clearly either removing bad reviews of adding fake ones; when I downloaded this app several months ago it was hovering just below two stars, and there has been zero change to UI, not to mention something that would bump it up to five.
STAY AWAY AT ALL COSTS
Aside from that issue, this app is wildly impractical as there is no way to save a trusted device, so every time you log in it adds a significant amount of time, something that has annoyed both me and clients who are now waiting longer to be served. And if your one DUO-associated device is left at home? Too bad!
On top of that, this developer is clearly either removing bad reviews of adding fake ones; when I downloaded this app several months ago it was hovering just below two stars, and there has been zero change to UI, not to mention something that would bump it up to five.
STAY AWAY AT ALL COSTS
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Password
I forgot my duo passcode and I can’t get into my Instagram account because of this
Locked out of accounts
If you get a new device there’s no way to transfer the authentication so you’ll be locked out. Better to use Google so you can export to a new device.
Bad Quality
If your initial connection times out, it continues to prompt for approval. You have to tap through that process before proceeding. Basic software quality improvements would go a long way for this terrible 2FA implementation. My advice to IT departments is to stick with other solutions..
Everything just work :)
I recently upgrade my iPhone to a newer model, I notice it has iCloud backup option so I gave it a try. It just worked.
I do think 2FA in general create user frustration, but to be fair, Duo is on par with other 2FA app one may even say better?
I do think 2FA in general create user frustration, but to be fair, Duo is on par with other 2FA app one may even say better?
Easy to use, super streamlined
I’ve been using Duo for work and have previously used it at university and have had no problems. Adding new accounts is very easy and it beats carrying around a separate device for 2-factor authentications. Most of the negative reviews here are from user new to 2fa and are getting used to it, or have issues with their own organizations’ IT support. The app itself is great.
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