Used with multiple organizations
I have now worked for 3 companies over the last 9 years that all ended up using duo. In one of my first roles I was one of the duo admins for the org. I found both the admin experience and user experience to be pleasant. Good support.
DEACTIVATE THIS APP NOW
it has been over two years since DUO left me locked out of a decade old instagram account. BACKUP CODES DONT WORK IF YOU NEVER SENT THEM DUO. I NEVER DELETE AN EMAIL. this app is a DISGRACE to other protective softwares. just a piece of junk. NEVER install DUO unless you want to lose access to your most important things!
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You broke my notifications!
Works ok but recent update broke sound notifications: I get only banner abd no sound or vibration. This is with two different organizations’ push notifications on up to date iPhone 12mini on iOS 14.2. Other apps with notifications like this (Okta) are fine. DUO tells me to complain to my administrators instead of taking feedback directly. Taking no responsibility for user experience is another two stars off.
2022: Dropped it to one star after several years of good service because latest update broke the push notification and touch the little check in the green circle to authenticate. Sometimes I hear a sound, sometimes I do not. Sometimes I see something that I can touch to take me to the duo app from my lock screen, sometimes I cannot. When I am in, The app, I see the notification for an authentication request, and sometimes I don’t. Before I clicked update yet again today in the App Store, I was able to click on the green circle with a checkmark to confirm my authentication and desire to login, but today, after all the problems, I clicked update again in the App Store, and now the little green circle does not work. My phone works, my screen works, my phone works, but Duo doesn’t. Major fail. And I can’t get through to IT support. Because I’m sure dozens of other users are same complaint because it is the APP that is broken.
2022: Dropped it to one star after several years of good service because latest update broke the push notification and touch the little check in the green circle to authenticate. Sometimes I hear a sound, sometimes I do not. Sometimes I see something that I can touch to take me to the duo app from my lock screen, sometimes I cannot. When I am in, The app, I see the notification for an authentication request, and sometimes I don’t. Before I clicked update yet again today in the App Store, I was able to click on the green circle with a checkmark to confirm my authentication and desire to login, but today, after all the problems, I clicked update again in the App Store, and now the little green circle does not work. My phone works, my screen works, my phone works, but Duo doesn’t. Major fail. And I can’t get through to IT support. Because I’m sure dozens of other users are same complaint because it is the APP that is broken.
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Don’t understand people problem with app
I normally don’t leave reviews and comments but with all the negative reviews on this app I thought I should share my positive experience with Duo.
I recently upgraded my phone and I totally forgot to log out of dúo. Wasn’t until a Monday did I realize oh crap I forgot to log out and with all the negative reviews and problems people had, I got nervous. However, when I called my schools IT dept they walked me through how to reactivate Duo on my new phone. It took less than 5 minutes to transfer Duo from my old phone to my new phone using the QR scan, I confirm a couple of things and voila I was back in business. So I don’t know what problems people are stressing about. Perhaps it’s the people’s individual company or institutions’ IT dept that is failing them. Duo is user friendly and easy to use. You don’t need to call anyone. Just log on to your site as normal when duo is prompted look to the left and you’ll see some writing read the small writing you have options and go from there. It’s not hard. It will suggest the QR scan, I have to say it was confusing how to find the QR scan. But clicking on blue underlines I found it, and it popped up
I recently upgraded my phone and I totally forgot to log out of dúo. Wasn’t until a Monday did I realize oh crap I forgot to log out and with all the negative reviews and problems people had, I got nervous. However, when I called my schools IT dept they walked me through how to reactivate Duo on my new phone. It took less than 5 minutes to transfer Duo from my old phone to my new phone using the QR scan, I confirm a couple of things and voila I was back in business. So I don’t know what problems people are stressing about. Perhaps it’s the people’s individual company or institutions’ IT dept that is failing them. Duo is user friendly and easy to use. You don’t need to call anyone. Just log on to your site as normal when duo is prompted look to the left and you’ll see some writing read the small writing you have options and go from there. It’s not hard. It will suggest the QR scan, I have to say it was confusing how to find the QR scan. But clicking on blue underlines I found it, and it popped up
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University of Queensland stop using this app!
Extremely inconvenient and unnecessary!
Great App and Misused
I am a network administrator and I must say that this Apps raising is just people venting frustration. Duo works great and just as intended. When you move to another phone, Duo’s protection and the way you have to set a password to recover accounts is HOW 2FA is supposed to work. 2FA via email isn’t really true 2FA Duo also must be properly configured in the portal as well as the end device such as your phone, needs good or at least DSL speed/service. People have crap internet, or crap/old phones, or both and expect modern tech and services to work properly. It’s like trying to fricken run a muscle car on 87 gas and expect it to perform like it is running on leaded fuel or trying to pull my boat with bald tires and wondering why it is pulling so terribly. Peeps, upgrade your phones, install the updates, reboot, clear your cache, and make sure you have decent service. VERY rare I ever see issue’s everywhere, push may go down or something in a region but that is almost ALWAYS an AWS or Azure issue. That’s my take. David
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Excellent app! One star reviewers are confused how it works
The Duo mobile app works great! I use and administer Duo MFA at a hospital in southeast MA and rarely have any issues and most of the 2500 end-users have no issues and feel it is very easy to use.
For the users with bad reviews, Two-factor push users typically have this configured from your organization end where your local IT has control of its functions. When using for personal use with the recycled 6 digit passcode, that is controlled by the vendor you are logging into, not Cisco Duo. For example a users was complaining about duo not letting them into insta after deleting the app but it is insta that controls the multi-factor reset, not duo. Others say when they get a new phone, they can't get into duo but was probably because they chose a recovery password which Duo clearly says if you set that, don’t forget it because you not be able to get into a new device without it.
It's sad that so many users give low rating because they don't understand how Duo actually works and the issue is either the organization you’re logging into or the user themselves being dumb, not the Duo app.
For the users with bad reviews, Two-factor push users typically have this configured from your organization end where your local IT has control of its functions. When using for personal use with the recycled 6 digit passcode, that is controlled by the vendor you are logging into, not Cisco Duo. For example a users was complaining about duo not letting them into insta after deleting the app but it is insta that controls the multi-factor reset, not duo. Others say when they get a new phone, they can't get into duo but was probably because they chose a recovery password which Duo clearly says if you set that, don’t forget it because you not be able to get into a new device without it.
It's sad that so many users give low rating because they don't understand how Duo actually works and the issue is either the organization you’re logging into or the user themselves being dumb, not the Duo app.
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So secure you can’t access your own files!
When it works it’s fine but it locks you out frequently and no response from “support”. Eventually the gates open for no apparent reason. Probably not the best security software.
Duo Works Exactly As Intended
The app works fine, it provides 2 Factor authentication in a variety of ways. If a user has an issue with duo its not the app makers fault its their IT or security department implementing it poorly or not explaining how it works enough. Complain to them, don’t go after the manufacturer because it won’t improve your experience.
There are options in Duo you yourself as a user can do to cut down on the amount of authentications like choosing to remember certain devices. You should also absolutely only use the Duo push feature or use a hardware token instead of phone calls. They are the most reliable and safe methods available. If you use these methods you should only take a few seconds to authenticate every time, and thats only a few times a day.
I use Duo twice a day, in the morning and after lunch, and I’ve had maybe one issues with it over 6 months. It works people, you just need to be willing to learn.
There are options in Duo you yourself as a user can do to cut down on the amount of authentications like choosing to remember certain devices. You should also absolutely only use the Duo push feature or use a hardware token instead of phone calls. They are the most reliable and safe methods available. If you use these methods you should only take a few seconds to authenticate every time, and thats only a few times a day.
I use Duo twice a day, in the morning and after lunch, and I’ve had maybe one issues with it over 6 months. It works people, you just need to be willing to learn.
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Honest Technical Review
I think it is funny that overall the reviews of this product are complaining when there is clearly no technical experience from these users.
Working in the technology field, a lot of these poor reviews could be resolved by reaching out to your school/workplace to ask for help from resources who have done the proper training on this specific 2FA. Also, googling will give you the majority of the answers on how to resolve these specific issues. The 2FA works as it should, and the more knowledge you have on the platform/technology, the better your experience will be.
Have colleges/workplaces not provided proper training? I have so many questions for the people leaving negative reviews.
Working in the technology field, a lot of these poor reviews could be resolved by reaching out to your school/workplace to ask for help from resources who have done the proper training on this specific 2FA. Also, googling will give you the majority of the answers on how to resolve these specific issues. The 2FA works as it should, and the more knowledge you have on the platform/technology, the better your experience will be.
Have colleges/workplaces not provided proper training? I have so many questions for the people leaving negative reviews.
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