Leave a Review Duo Mobile
Great if you have nothing time sensitive
Not a fan of forced dual authentication for every login, but unfortunately have to for my university. Initially, no problems with the system. However, recently ran into issues where it can take up to 30 minutes just to get login codes or a phone call to login. At first I thought this only occurred after business hours, but today the same problem occurred at 3pm on a Monday. So as long as you have all the time in the world you will be able to login, but if your in a rush, may the Duo gods be on your side because you will not be able to login for 20 minutes or so. At least this bug only occurs 1 out of every 3 logins now.Show lessYelling into the void
Did not screw me over like google authentication
When I replaced my phone I lost all my accounts that used google authentication, did not happen to Duo tho so that’s a win in my book. It also has never glitches out on me and the push notifications sometimes have a little trouble coming through but it’s usually my own fault. I would def use duo againShow lessJon Godfrey
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As a member of management involved in security oversight, it has been a great experience when our IT company recommended Duo as a solution. The mobile “push” technique is simple to use. The integration with other applications to maintain 1 MFA for all employees has been critical as well. Because it is well established it has streamlined our process when answering and proving some security questionnaires.Show lessHealthcare entity
Wayyyy better than expected.
First, I hardly ever write reviews. When I heard our university was adopting a dual-authentication service I imagined clicking button after button and delaying every online interaction. I have been totally satisfied - it could not be easier or quicker. When I log in on any of my devices with my (saved) credentials and click “send me a text” it comes within a second to my phone and a click the green button. Easy peasy.Show lessAirTay
Good, easy to use, compatible with most products, but hard to transfer
Generally good, easy to use, compatible with most sites and protocols, but they really lose points when you change phones and need to transfer the permissions to your new phone. This might sound minor, but it takes away a lot of the convenience when you have to do separate re-registration processes in every single site Duo was connected to when you change phones (& you need to have both phones when you do it)Show lessKMCF1234567
Gets worse day by day
Duo experience gets worse day by day. Every update seems to be making it difficult to logon compared to mking it user friendly. I use a mac and need multiple clicks to authenticate. Work computer and get many prompts every login.
I dont know how the duo team assumes everyone with a mac has their laptop open. I use a monitor like many people and dont use touch id. So for gods sake dont ask everytime if i want to use touchid.
Now for logging on i had to click login, cancel touch id prompt, click show other options, select password, select skip on tired of passwords prompt, and enter duo password. Every time i have to do this correct sequence. If i miss it in hurry it will try setting up touchid login.Show lessTinsnow
Maddeningly glitchy with WatchOS 10
The Duo Watch app used to be a massive time saver when logging into my work network: A pushed prompt would pop up almost immediately when I wanted to log in, I tapped Accept, and I’m in. One tap on my wrist for the entire 2FA process is as efficient as it can get.
You can also get codes from it manually for things that don’t use push approvals, and that’s it—like a good Apple Watch app it does only a couple of things, and it does them quickly and efficiently
Or rather DID, past-tense. As of watchOS 10, when I tap “Accept”, nearly all the time it launches the app and does not accept anything. There isn’t even a way to get it to ask again at that point, and the Watch app intercepts the notification on the phone, so now I have to get my phone out and manually open the Duo app to get a prompt and complete authentication. Instead of making things faster, it’s even slower, because without the prompt on the phone there’s extra steps just to get to the app.
I’m guessing that the interface tweaks in watchOS 10 somehow messed up the accuracy of button tap detection, but every other app works fine, the button is huge, and no matter where I try to aim it doesn’t seem to help. More to the point, this should have been worked out before release.
It’s time-wasting enough that I’m likely to uninstall the app so I can at least save time on my phone by having a notification there.Show lessMakosuke
Leave app each time
It’s frustrating that you have to leave the app each time to refresh the accept the login. Prior to the update the alert would come this is handy when your signing into multiple accounts. Having to leave the app each time you have to use it makes the app feel cheap and clunky. Unfortunately we have to use this app for multiple sign ins and having leave the app each time to refresh it is annoyingShow lesskevinaa418
Fantastic when it works
Duo’s interface is easily navigable and using it is straightforward. Only takes a couple presses of a button to unlock anything. However, there have been multiple instances where Duo’s website/server times out no matter how many times I refresh. So what’s intended to protect me from hackers ends up locking me out! This is very frustrating as I use Duo to access my school’s dashboard and submit assignments. Not sure what the solution would be but it’s incredibly annoyingShow lessGoodJobSon
Easy to use and effective for folks with brains
I don’t write reviews, but I felt compelled to do so here. I work in IT and since we adopted DUO, it has proven to be effective and easy to use for the vast majority of users. The one’s that have problems are generally the ones that don’t know how to operate their devices, or they take issue with our policies because they have poor personal information security. These are exactly the people that force companies to adopt stricter security in the first place.
I cannot speak to the complaints of folks who choose to use it for accounts that are not connected to a work or school environment, but if you get a new phone or lose or damage your phone, of course it locks you out of everything. That’s what it’s designed to do.Show lessBassoonista
