Bloom on Tiramisu
I came to The Gateau House looking for a surprise birthday cake. It has to be something different from the norm. “Bloom on Tiramisu” immediately caught my eyes. “It’s light and taste quite delicate at the same time” was the overwhelming nod of approval from the eight of us! Even the “very careful watchful on her diet” Birthday Girl had her 2nd helpings. Well done Tim!
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Five stags Whitford
Great family lunch today. Eye fillet was just perfect. Sunday roast (lamb) was just what I felt like on a blustery day & didn't disappoint. Son was pleased with his Caesar salad & 11yr old loved her meatballs & pasta (which staff kindly offered to bring out first if she wished). I overate due to the size of the roast but couldn't resist a lovely panna cotta. Atmosphere was warm & inviting. Two large bookings in the same room didn't make us feel crowded. Well worth a visit.
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STOP CHANGING THE APP EVERY 2 SECONDS
First of all, I just want to say that I do like the app and use it a lot for restaurant recommendations but for the love of all things holy, please stop updating the interface every freaking update. It’s getting to the point where I’m beginning to dread opening the app for fear of having to relearn how to use it every time. It’s so cluttered and over-engineered at this point that it’s beginning to detract from its utility. I feel like a “less is more” approach to updates would serve the app and its users well. Don’t get me wrong, I appreciate that the developers are continually trying to improve the app but at a certain point it’s overkill. It’s like make-up: in moderation, it compliments your features, but in excess, you end up looking like a clown. We’re fully into clown zone territory with this app unfortunately.
Strip it back. Focus on the core features. Keep it simple.
Strip it back. Focus on the core features. Keep it simple.
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Service levels are dropping like pack of cards
The application itself needs an update. It was really good before they tried to be fancy and updated their app. Lately it takes time to load.
Couple of days back, placed an order, it was delivered to the wrong apartment number. This was the second time in 4 days. When contacted the customer service, they were first unable to trace the account. Robotic message pls give registered mobile number. After sending them the screenshot they said pls update address as it shows my previous apartment number which i deleted 5 days back. Still the robot didnt want to stop arguing and asked me to delete the current address and update it again.
Slow claps for the amazing service
Couple of days back, placed an order, it was delivered to the wrong apartment number. This was the second time in 4 days. When contacted the customer service, they were first unable to trace the account. Robotic message pls give registered mobile number. After sending them the screenshot they said pls update address as it shows my previous apartment number which i deleted 5 days back. Still the robot didnt want to stop arguing and asked me to delete the current address and update it again.
Slow claps for the amazing service
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Response from developer
Hi there, apologies for the inconvenience caused. Kindly drop us a mail (order@zomato.com) regarding this so that we can look in to what went wrong. Thanks.
Can’t believe this is what replaced urbanspoon years ago
I gave this app a try when they took over for urban spoon years ago. I was unimpressed how they got rid of many of the features I used to decide where I wanted to eat, what was nearby etc.
This app is prevalent in India, and many of the restaurants that don’t have websites only have their menu here. I was annoyed that I could not look at Zomato online, they made me download the app. So felt forced into using the app. Then tried to be objective on my thoughts about it. I didn’t see any features noteworthy over what I could find over just using a browser. Plus, you are kicked back to the home screen every time switching to another app. It all seems like a racket to get people to register.
I will use it when the menu isn’t available anywhere else, but definitely do not recommend.
This app is prevalent in India, and many of the restaurants that don’t have websites only have their menu here. I was annoyed that I could not look at Zomato online, they made me download the app. So felt forced into using the app. Then tried to be objective on my thoughts about it. I didn’t see any features noteworthy over what I could find over just using a browser. Plus, you are kicked back to the home screen every time switching to another app. It all seems like a racket to get people to register.
I will use it when the menu isn’t available anywhere else, but definitely do not recommend.
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Great app to discover new restaurants
I have used Zomato for over three years and joined their gold membership. The latest update made this app even better than before. The interface is neat, there is a map view option (finally) and everything is easier to find. I discovered so many new great restaurants thanks to this app and I’ve been actively writing reviews to help others. With regards to the support, I found that excellent too. There have been instances where my order was late or a few items were missing and thanks to the chat option, everything was resolved promptly. I use the delivery option a lot but since they brought up the buy one get one free option for dine in, I’ve explored even more places. Highly recommended, I hope they’ll expand their reach to other cities too (London, NYC etc).
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Horrible user interface
I like Zomato and I have been using it for a long time but after last year’s update I have been trying to cope with the new app interface and failing not to curse every time I tried to order something or to check a restaurant. I can confidently say that out of the 200 apps or so on my phone Zomato has the worst interface and is the least user friendly, did the people who designed the app work in designing puzzles before? They should be blacklisted from ever again having anything or do with an app. They have a better chance perusing a career in quantum physics or carpentry or anything but UI design.
Everything in this interface is wrong, here are some of its shortcomings (to name a few):
the small fonts.
the colors which have nothing to do with Zomato’s website.
you order from the order screen and then you need to go to a different place in the profile screen to find (by chance) notifications about your order, the profile page looks like it was designed by a different team and inserted into the app.
Every single option is hard to find really!
I still like Zomato and I still use the website mostly but I hope Zomato will work on a complete redesign of the app soon (then I’ll change my review) before frustrated users like me steer away from it altogether
Everything in this interface is wrong, here are some of its shortcomings (to name a few):
the small fonts.
the colors which have nothing to do with Zomato’s website.
you order from the order screen and then you need to go to a different place in the profile screen to find (by chance) notifications about your order, the profile page looks like it was designed by a different team and inserted into the app.
Every single option is hard to find really!
I still like Zomato and I still use the website mostly but I hope Zomato will work on a complete redesign of the app soon (then I’ll change my review) before frustrated users like me steer away from it altogether
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Response from developer
Hassan, we are sorry to learn you don't like the update. However, it'd help us improve if you could drop us a detailed mail (help@zomato.com) from your registered email ID regarding what you would want us to change. If possible, attach screenshots too. Thanks.
Goodbye Zomato
I hate this app. I have tried this app numerous times. I give up. I loved urbanspoon. I used it all the time. Wrote over 100 reviews, added over 600 photos. The section they had called “where the locals eat” was so useful. That app was very easy to use.
This app shows some restaurants in they area. I looked the same place up on trip advisor et al, it showed all of the locations. I tried to write a review as I sat in a restaurant Zomato said restaurant did not exist. I tried to add it. I put all of the information into the app. I check a week later, it had not been added. It said waiting for confirmation. A month, then 2 months, etc etc etc. this has happened with 2 other reviews. I wish you can get it together and fix it. Urbanspoon was so user friendly. Why reinvent the wheel. Should have left it the way it was and just change the name.
This app shows some restaurants in they area. I looked the same place up on trip advisor et al, it showed all of the locations. I tried to write a review as I sat in a restaurant Zomato said restaurant did not exist. I tried to add it. I put all of the information into the app. I check a week later, it had not been added. It said waiting for confirmation. A month, then 2 months, etc etc etc. this has happened with 2 other reviews. I wish you can get it together and fix it. Urbanspoon was so user friendly. Why reinvent the wheel. Should have left it the way it was and just change the name.
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Worthless app if you live in the US
Seven months ago I added multiple restaurants they are still pending moderation. The developers could care less about this app. I am deleting it I am tired of it. They are better apps out there.
I attempted to add multiple restaurants in June and not a single one is been added yet. If it wasn’t for the fact that I have lots of restaurants saved on here I would totally delete this app don’t waste your time if you’re new to it. They told me before to contact them and I have but they don’t respond. Whoever you are who supposedly runs this app you’re useless and you’ve proven that you are. I have sent several emails over the last month and I’ve not gotten a single response. I have added five restaurants but they still show as under review and have not been added. I think the developers have absolutely no interest in this app. There’s a note of an update about some stupid mascot, but they have no interest in doing anything useful.
I wish Urbanspoon could come back.
So I got a request supposedly from the developers to send my concerns to a different email address. I forwarded my email to that address and included my user name and so far they have done squat. They don’t care. I was trying to add new restaurants which is kind of what this app is supposed to be about. They still show though as waiting for review.
I attempted to add multiple restaurants in June and not a single one is been added yet. If it wasn’t for the fact that I have lots of restaurants saved on here I would totally delete this app don’t waste your time if you’re new to it. They told me before to contact them and I have but they don’t respond. Whoever you are who supposedly runs this app you’re useless and you’ve proven that you are. I have sent several emails over the last month and I’ve not gotten a single response. I have added five restaurants but they still show as under review and have not been added. I think the developers have absolutely no interest in this app. There’s a note of an update about some stupid mascot, but they have no interest in doing anything useful.
I wish Urbanspoon could come back.
So I got a request supposedly from the developers to send my concerns to a different email address. I forwarded my email to that address and included my user name and so far they have done squat. They don’t care. I was trying to add new restaurants which is kind of what this app is supposed to be about. They still show though as waiting for review.
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Response from developer
Rapunzil, kindly drop a mail to our Neutrality team (neutrality@zomato.com) regarding this with all the available details. Somebody from the team will reach out to you at the earliest. Thanks.
Disappointing
The problems started when we walked up the stairs. No one to greet us and after standing around for 5 mins, we walked over to the bar. Appeared there was only one person working and she was doing everything. We were seated at table so small it would barely fit one plate, so we asked to be moved. She said they were fully booked and she could not move us. 5 mins later she said there was a cancellation, and we were moved to a bigger table. We observed, and there were several tables vacant while we were there, so not fully booked. The food was good, but came out almost all at once, and were then basically ignored. The service, ambience, and attention to customers was disappointing. Even trying to pay was as issue as there was only one person working.
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Response from developer
Hi, we are sorry to learn that your experience wasn’t up to mark. However, we’d strongly urge you to drop a constructive feedback on the restaurant’s Zomato page. This will not only give the management an opportunity to address your concerns but also help them take the adequate steps to improve in the future. Thanks.
