I just wish honesty would come first. You sent a message stating how sorry you were about a few orders I was unhappy with and give me a free gift of free shipping !! Activate and use before 7 days I was told.
Tried to place an order but of-course there was no sign of Zulily honoring the so called apology gift. Only until I realize I had to place an order first, well, that is your normal business so of course after I placed my first order I get the pop up that tells me until Sunday night I have free shipping. Well , that is normal ! Certainly not honoring your email to me. Please tell me why bother - you know I’m a long time customer - I’d rather have never heard from you in the way of a gift of apology , then feel deceived only in another way once again.
Please look at your customer service policies in place - before long we will be leaving.
Sorry to vent ....just hate to love Zulily so much that I’m beginning to really dislike you.
This is a great site; great selection of products and many of these are unique.
The best shopper is the shopper who is aware of the usual price for the products they like or would buy however. While not all product vendors inflate the normal/usual price of their products, there are some vendors who appear to definitely do this. Therefore some products may not actually be reduced priced. But the majority of items are.
Customer Service is fabulous with this company. I have always been respectably and fairly treated by the company’s agents.
Initially Zulily had a no return policy for their products and yes, there were items I bought that I would have liked to return and couldn’t. Later Zulily adjusted their return policy to where one could return most products for refund. The return policy has been changed once again to where a shopper may return most items but instead of a refund now, Zulily offers Zulily store credit towards future orders with them. It is best to have more than one item to return as the return fee you pay is relatively high but it covers the return of up to 5 items.
All in all however, I have and continue to enjoy my shopping with Zulily. I love buying unique products especially for Christmas gifts. I have bought some really nice and quality products through Zilily.
I have gotten both great and horrible deals from this site. I have gotten a dress I love and wear regularly and another I debated donating or pitching because the material was so thing, you could see the built in bra cups through it. Items take a while to send/receive, which I expect. However, they will mark orders as completed on the history tab before they are delivered and it’s not consistent on status. I’ve had order status changed back to confirmed from in progress and never have notice on it. Customer service is worthless. After messaging with a problem, I got the same advice of uninstall and reinstall the app twice before being suggested to just use webpage instead of mobile app. Messenger gives instant reply and I asked a question and received the immediate I can help connect you with representative and never received any other follow up response.
I’ve bought twice from zulily and loved my products and the price I paid for them. Here is what I hate, I wanted to buy something today, I hit purchase or submit whichever one it was and I had no option after that to select where I wanted it shipped to. I wanted it shipped to someone in another state from me and before I could even think, it charged my credit card through my bank. I didn’t even know I signed up for them to keep my bank information. Actually I would never do that. So of course that order got canceled and now I’m left to keep on everybody to make sure that the payment does not get processed. I had to call Zulily to make sure that the order was canceled. I had to contact my bank and they say that it’s pending. So now I got to keep a watch on my bank for the next few days to make sure that Zulily actually cancels the payment. I love shopping with zulily but you definitely do not have my permission to keep my credit card or bank information on file! No way!
This app is wonderfully user-friendly. It’s intuitive and easy to navigate. The layout is one of the best for shopping apps, making it very easy to browse around. Not only is it simple to find what you’re looking for, but it’s also easy to get back where you were if you happen to take any “detours,” LOL, (which you’re likely to do because the app does a great job giving relevant suggestions & recommendations). I like that if zulily sells out of something in your cart, it automatically goes to your saved items, where you can request to be notified when the item is back in stock. The app itself responds quickly and has never crashed even when my cart is loaded! I really enjoy shopping on this app!
I live in a big city and it’s still hard to find a good selection of anything, especially clothing at affordable prices. I can always count on Zulily for whatever I’m looking for. With 2 small kids and a busy job, it’s a pain to visit multiple stores to find what I want. With Zuliliy, I can shop whenever I’d like. I’m always surprised to see the deals of the day are brands I buy and love... like Fiestaware, Marika, and Hanna Anderson. I often buy from Zulily when I find they’re cheaper than anyplace else I’ve been looking. The deals have been Their customer service is awesome. If I’ve ever had a problem with any item I’ve bought, they’ve been more than accommodating and solved my issue quickly. What’s also awesome is the free shipping they give you for a time after each purchase. If you’ve forgotten to add something to your cart, you can buy it without any additional shipping charge. I love Zulily and will continue to shop with them for many years to come.
I have been shopping with Zuilily for the last year or more and I have had the best customer service I have ever had at any store or website!! They have always gone over and above, Every time I have ever called emailed or chatted with any one of them!!! I recommend this website to every single person I ever come in contact with. I worked in retail for over 30 years and I have been so impressed with each and every one of them!!!. I wish there was a way to make it known to the whole world how great the people are and how wonderful the website is .. along with the greatest merchandise, always high-quality and always backed a thousand percent. No matter where I shop this is always my first go to place. And I always, always find great Items and great selections.. all I can say, is I hope they’re always around!!! Thanks
When I first ordered from Zulily I was frustrated because it felt like my items took a year to get to me. Finally in the app they have listed a “ship by” date section and when tracking packages (after they’ve shipped) it’s so easy to see where things are.
I’ve ordered the majority of my Christmas presents from this site but also knew it would take a couple weeks to get to me. So I planned ahead so I would have them in time for Christmas. There are tons of great items but if you are last minute shopping this is not the site. I’ve got SO many great deals from Zulily and have always been satisfied with the products. I recently bought a coat off of them and immediately unpacked it, took the tags off and hung it up. Fast forward a few days and I go to wear it. I noticed two of the buttons were defective. Saddened, I emailed Zulily and sent pictures of the product and explained I had already thrown away the packaging and tags. I received a response in less than 12 hours on a Saturday! They treated me right and corrected the issue.
I am beyond pleased with this site, app and customer service. 5 stars all the way!
Developer Response
We’re so glad to hear that you’ve had a great experience! We’re always striving to make Zulily the best it can be for our customers. Thank you for taking the time to let us know what we’re doing right.It’s kinda sad I don’t shop in stores often. Zulily saves me time and money. I just ordered a dress for my granddaughter, and had it sent to her at college.
I send toys and clothes to my younger granddaughters regularly , who live out of state.
Most items I’m very satisfied. Occasionally, there are issues, such as sizing being way off. My only other complaint is the time from order to delivery. I do not order for baby and wedding showers, etc, not knowing how long it will take.
Overall, zulily has saved me a lot of time. I love reading about toys, enabling me to make Birthday and Christmas gift shopping so superior to walking up and down toy aisles in stores. I pack shoeboxes for Operation Christmas. Very often, even the measurements of the boxes are given! It makes it so easy! Thank you Zulily!
Have ordered so many products from Zulily for myself and as gifts. Love the selection of unique items. My only complaint is that more care is not taken when mailing jewelry. If the seller does not include a box with the purchase, the item is mailed in a small plastic bag and shipped in a large, thin, non-padded plastic bag. This small delicate item is sliding around the bag amongst other items being shipped. I have received either damaged or broken pieces of jewelry or they break after being worn, eg.a stone falls off. I did call once on a piece I believed to be defective and received a prompt refund. I was able to repair the other pieces. I am now reluctant to order jewelry from Zulily. Can’t understand why these pieces cannot be mailed in a small box in a smaller envelope. Otherwise, I love Zulily, am pleased with the ease of ordering, customer service and returning items (though I find the return fee a little on the high side). The delivery of other items I have not had a problem with.
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