If I had reviewed Zulily when I first got it (while pregnant with twins in 2009), I would have given it all the stars I could. Back then, they had a much smaller collection of high quality items to sell. I could pretty much be guaranteed of finding something each time I went on there. It was a FANTASTIC place to buy pretty maternity wear - above and beyond what you could find in brick and mortar stores. Lots of clothes, toys and books for kids. Now, you have to wade through tons of low-quality stuff that I could find at the closest Wal-Mart. Several of the brands that I used to “favorite” don’t appear there anymore (also - they buried the “favoriting” tool which was very handy to get notified when those items were back on the site). The worst, though, is the looooonnnnggg time it takes to get an item you order - sometimes WEEKS. I was sad to see the old Zulily get replaced by an online TJ Maxx (which wouldn’t, in itself, be a bad thing - but add in the inability to touch/feel the item in question and the slow shipping, and it makes it much less useful).
I love the platform and the whole concept of how they order and are able to give us really great prices! Always read the reviews when ordering bc its hit or miss it seems on some of the premium brand items. (Perfume, makeup, etc.) It seems you have to be careful bc it looks like some of the premium products offered may not be real. I wish that the shopping interface was more user friendly and that you could see everything once you click on the item. Not having to click a second time to reveal what sizes they have. System runs slow most of the time. Shipping could be alot quicker on some things. I understand items that are being shipped internationally but not others that are in U.S. just not at the warehouse yet. Just a few suggestions to help make it better!! Thanks!
I gave this review 4 stars because while it’s a good place to shop, it’s not great because of how long you have to often times wait for items. I like that they have different things that I don’t see everywhere else, but the wait times (and sometimes delayed shipping) put a big dent in my shopping experience (especially when I’m buying items as gifts, which I do most of the time, and hold my breath that I’ll get delivery by the time I need it for the occasion). I’d also like for the country of origin to be shown instead of ‘imported’ since I’d really prefer not to buy items made in China (with slave labor). I have found more times than not that customer service representatives are courteous and helpful when I’ve had items either go missing or have come defective.
Zulily is a perfectly fine company assuming you get what you order. However, as a company they have virtually zero customer service. They will not refund products, even if they are at fault for the issue. The representative are rude and condescending. I ordered items and received an error message. My bank account was still charged. I emailed for assistance and received the standard “it may take 24 hrs”. After that I received another generic email stating there was a possible problem with a partner and to reset my password. No mention was made regarding the charges to my account. Upon calling I’m to customer service the rep advised me that fraud was suspected and I should change my information. I escalated the issue because I was very concerned that I had not been notified of any suspicion of fraud. Both the rep and the supervisor repeatedly advised “I’m so sorry for your trouble, but the email did advise you to change your password so it was addressed”. It was so perfect that it was clearly scripted. My simple issue over what I thought was a glitch in the programming, became a very concerning insight into how they mishandle suspected fraud by sidestepping the issue entirely. I will no longer be a zulily customer. This after being a very loyal customer since 2009.
I like Zulily but the one thing that really irritates me is that it will continue for years to show me items that I have bought that are back in stock. It’s a constant stream of items that I already bought years back or items I looked at years back put in my basket and then decided not to buy them for one reason or another. Mostly these are children items when I was a Nanny over two years ago. Today it showed me a puzzle for a 3 year old that I looked at for Jack who is now 7 years old. I don’t have any of the items they show me in my “ notify me” file if I still want them. Is my only option turning off every single notification that is sent from them?
Thank you for knowing my shopping way! I usually shop and leave in my cart and comeback I been shop in this site for how many years now before covid for me it’s convenient I don’t need to go to the store and walk around. I am lazy so online is convenient for me perhaps they have carried signature brand that i like. quality items I would say sometimes I order jewelry’s and arrive damage ! I don’t bothered Returning it waste of my time for a few $! I throw it. I learn to carefully ordering items especially in plants, jewelry. I order few and arrive dried in a box so disappointed. But again i learn my mistakes not to order them even how beautiful they are in the pictures! I will say recommend shop clothes, shoes, very much the whole clothing brand. And I still like shopping in zulily!
When I first started ordering from Zulily years ago… It was a little harder to do returns. I am a very avid Zulily shopper and they are fabulous to deal with if you callThe customer service number. I have never had any luck getting my emails answer me therefore, I just talk to them in person.I love being notified when things that I wanted were out of stock! I do wish that you could always choose to get a credit with Zulily or a credit from your original payment method. Not everything I have ordered has been the quality I had hoped for, but if it's an issue of miss sizing or quality....customer service has been very good at taking my request to have my original payment method credited because I felt the return was not my fault! keep up the good work Zulily you get better and better every year! Very satisfied customer!
UPDATE! Thank you so much to the Zulily app Developers. You must have fixed the issue because I can now log in to my account. That was quick attention. Another testament to great customer service I’ve come accustomed to from Zulily. ************
I’m hoping this review gets the attention of the app developers. I actually (usually) love the Zulily app and use it to shop almost weekly but after the recent update I can no longer sign into my account through the app. I tried changing my password on the website and that didn’t help either. I keep getting an error message of “invalid v3 response object” when I try to log in on the app. Please reach out to me for resolution. Thank you!
-Loyal customer
I’ve been a member of Zulily since the very beginning. I’ve always disliked the cost of shipping but in the beginning the sales were unique and items were high quality so I was willing to pay it.
Recently, I purchased clothing items that were poorly described and therefore didn’t fit me. When I made the initial purchase, I paid the $7.95 shipping. I requested a return and found out they ONLY do store credit now. Ok, fine. Well, that’s not all. They also charge you $8.95 for return processing. I decided to deplete the credit (it was a decent amount) and was forced to pay for shipping again! I essentially threw $25 away.
If you are going to charge for shipping, do free returns. If you are going to charge for returns, do free shipping. If you charge for both, next shipping is free. Especially if you are forcing store credit only returns on your customers. The only way it makes sense to charge that much in fees is if you don’t sell clothes or shoes since there is so much room for error. Otherwise, you fully expect your customers to throw away their money while trying to find something they like. No.
If Zulily doesn’t change their policies, I won’t be purchasing from them again. It saddens me that Zulily has turned into this.
I’ve had this app for awhile now and I had some initial good finds. That was back when their employees modeled the clothing and the overall vibe of the company seemed to be that of a progressive, well grounded company. Lately, the items I have bought have been very gawdy. The have a tiny, Barbie doll lady that is modeling most things, and the clothes are apparently as air brushed as the model. They look very little like the pictures to real life.
I have 2 tops that I want to return. I had responded to an email, filling out a form for a return label. I received an email to say it was coming, and it never did.
I sent an email asking for a return label again.
I sent a 3rd email to complain about the lack of response, letting them know that the next step would be to spread the word about my experience. You know the rest.
Maybe this is more of a reflection on the company as a whole rather than the app, but if the service the company provides doesn’t back up the app, there is no point in doing business with Zulily. Learn from my mistake.
Pittmane
jrambin37
3Dalwee3
Yljespersen
Mouseears1
nakend eye
Edr Staffer
KPinWF
Momma bird7
bubbers2u
