Southridge Salon WI
Made an appointment with Samia for my teenage sons 3 weeks in advance for hair twists. They arrived on time at 3pm and were checked in at front desk. The person at the front desk left. They called me at 330 as no one had spoken to them or acknowledged them since. I called salon 3x and got voicemail each time. Left message. At 345 I called main number and they answered with just “hello”. I had to ask if it was JC Penney. I explained situation. They transferred me back to salon voicemail. I called main number again and again someone answered with just hello. I explained situation again and asked if someone could go to the salon to see what the issue was. They transferred me to another number and again someone answered with hello only. By now it was 4pm. I had to explain again and the customer service person was rude, telling me he’s just a kid and doesn’t know anything about the salon. My son finally called me back and said they went to ask one of the stylists working. She told them Samia was doing someone else’s hair. I got on the phone with her and she offered to get the manager. The manager reviewed Samia’s notes and said she wrote that someone called and canceled the appointment. She did not. Samia by this time had left. The manager told me she would call me back and she never did. My sons left at 4:15. They missed a family weekend trip because they wanted to get their hair done. Everyone’s time is important.
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