Leave a Review JCPenney
Southridge Salon WI
Made an appointment with Samia for my teenage sons 3 weeks in advance for hair twists. They arrived on time at 3pm and were checked in at front desk. The person at the front desk left. They called me at 330 as no one had spoken to them or acknowledged them since. I called salon 3x and got voicemail each time. Left message. At 345 I called main number and they answered with just “hello”. I had to ask if it was JC Penney. I explained situation. They transferred me back to salon voicemail. I called main number again and again someone answered with just hello. I explained situation again and asked if someone could go to the salon to see what the issue was. They transferred me to another number and again someone answered with hello only. By now it was 4pm. I had to explain again and the customer service person was rude, telling me he’s just a kid and doesn’t know anything about the salon. My son finally called me back and said they went to ask one of the stylists working. She told them Samia was doing someone else’s hair. I got on the phone with her and she offered to get the manager. The manager reviewed Samia’s notes and said she wrote that someone called and canceled the appointment. She did not. Samia by this time had left. The manager told me she would call me back and she never did. My sons left at 4:15. They missed a family weekend trip because they wanted to get their hair done. Everyone’s time is important.Show lessDon’t book Samia
Where are my Rewards?
I have the card. I went to use the rewards for an Easter purchase and could find nothing showing my reward accumulation.
Then after some searching, I found it and it said I had no rewards! I had made several purchases during the year (I did find something that said rewards expire after 1 year)
So where did my rewards go? I wanted to purchase a dress for Easter, the one that was a little above my budget, but I thought aah! This is where my points will be useful- but I suddenly had no points and multiple attempt to locate a way to contact Customer Service were met with FAQs and no contact information.
Online shopping needs to be limited to basic purchases w/o hope of any reward points or usage of said points.
I had stopped shopping Penney’s because of a couple of really bad in-storecustomer service experiences in the past. Then started again when with a friend, had great in-store experiences. They have improved in-store experience, but online is horrible! Unfortunately, they often don’t stock the stores with items found online. NO more online shopping!Show lessMoxformom
Wish there was a ZERO Star Choice!
I ordered 4 Blankets, 2 were packaged totally flat, 2 were rolled up but not large and all delivered in the same box. I was charged an “Oversized Fee” of $4.99 EACH. It shows you can make returns to the store or mail the items back. I drove 22 miles to the closest JCPenny store to return the Blankets since the colors weren’t the shades that the people who I purchased these for liked. The packages were unopened & easily fit in a Grocery Bag. Imagine my surprise when I was told that the Oversized Fee was Nonrefundable. It didn’t say that anywhere on the order that if I returned the items I wouldn’t get the fees back. I just called the Customer Service line & spoke to someone who said I couldn’t get the fees back because the colors weren’t what the people getting the presents liked. The Customer Service Agent said it’s not JC Penny’s fault that they didn’t like the colors, so I won’t get the refund. This seems very shady, especially since they charged the fee for each item & put them all in the same box! Now they refuse to refund the fees. I like the App, but Macy’s has a much better return policy so I will be giving my business to them!Show lessPaigie521