Leave a Review JCPenney
Southridge Salon WI
Made an appointment with Samia for my teenage sons 3 weeks in advance for hair twists. They arrived on time at 3pm and were checked in at front desk. The person at the front desk left. They called me at 330 as no one had spoken to them or acknowledged them since. I called salon 3x and got voicemail each time. Left message. At 345 I called main number and they answered with just “hello”. I had to ask if it was JC Penney. I explained situation. They transferred me back to salon voicemail. I called main number again and again someone answered with just hello. I explained situation again and asked if someone could go to the salon to see what the issue was. They transferred me to another number and again someone answered with hello only. By now it was 4pm. I had to explain again and the customer service person was rude, telling me he’s just a kid and doesn’t know anything about the salon. My son finally called me back and said they went to ask one of the stylists working. She told them Samia was doing someone else’s hair. I got on the phone with her and she offered to get the manager. The manager reviewed Samia’s notes and said she wrote that someone called and canceled the appointment. She did not. Samia by this time had left. The manager told me she would call me back and she never did. My sons left at 4:15. They missed a family weekend trip because they wanted to get their hair done. Everyone’s time is important.Show lessDon’t book Samia
Where are my Rewards?
I have the card. I went to use the rewards for an Easter purchase and could find nothing showing my reward accumulation.
Then after some searching, I found it and it said I had no rewards! I had made several purchases during the year (I did find something that said rewards expire after 1 year)
So where did my rewards go? I wanted to purchase a dress for Easter, the one that was a little above my budget, but I thought aah! This is where my points will be useful- but I suddenly had no points and multiple attempt to locate a way to contact Customer Service were met with FAQs and no contact information.
Online shopping needs to be limited to basic purchases w/o hope of any reward points or usage of said points.
I had stopped shopping Penney’s because of a couple of really bad in-storecustomer service experiences in the past. Then started again when with a friend, had great in-store experiences. They have improved in-store experience, but online is horrible! Unfortunately, they often don’t stock the stores with items found online. NO more online shopping!Show lessMoxformom
Wish there was a ZERO Star Choice!
I ordered 4 Blankets, 2 were packaged totally flat, 2 were rolled up but not large and all delivered in the same box. I was charged an “Oversized Fee” of $4.99 EACH. It shows you can make returns to the store or mail the items back. I drove 22 miles to the closest JCPenny store to return the Blankets since the colors weren’t the shades that the people who I purchased these for liked. The packages were unopened & easily fit in a Grocery Bag. Imagine my surprise when I was told that the Oversized Fee was Nonrefundable. It didn’t say that anywhere on the order that if I returned the items I wouldn’t get the fees back. I just called the Customer Service line & spoke to someone who said I couldn’t get the fees back because the colors weren’t what the people getting the presents liked. The Customer Service Agent said it’s not JC Penny’s fault that they didn’t like the colors, so I won’t get the refund. This seems very shady, especially since they charged the fee for each item & put them all in the same box! Now they refuse to refund the fees. I like the App, but Macy’s has a much better return policy so I will be giving my business to them!Show lessPaigie521
Wish there was a ZERO Star Choice!
I ordered 4 Blankets, 2 were packaged totally flat, 2 were rolled up but not large and all delivered in the same box. I was charged an “Oversized Fee” of $4.99 EACH. It shows you can make returns to the store or mail the items back. I drove 22 miles to the closest JCPenny store to return the Blankets since the colors weren’t the shades that the people who I purchased these for liked. The packages were unopened & easily fit in a Grocery Bag. Imagine my surprise when I was told that the Oversized Fee was Nonrefundable. It didn’t say that anywhere on the order that if I returned the items I wouldn’t get the fees back. I just called the Customer Service line & spoke to someone who said I couldn’t get the fees back because the colors weren’t what the people getting the presents liked. The Customer Service Agent said it’s not JC Penny’s fault that they didn’t like the colors, so I won’t get the refund. This seems very shady, especially since they charged the fee for each item & put them all in the same box! Now they refuse to refund the fees. I like the App, but Macy’s has a much better return policy so I will be giving my business to them!Show lessDisorganized
I love shopping for clothes at JCP, but I will never again order online from them. Not only is the communication completely misinformed, but their customer service team is very rude as well. My order went from saying default and when I called and asked what that meant I didn’t get any explanation just that the order would arrive in a couple days and that they were waiting to put in shipping label. Then I finally get a couple of my packages delivered, but the rest of my order I was still waiting on and the app kept telling me it was shipped, but when I took a look on the website itself I was being told that all my orders were delivered when they indeed not! I get told that I have to file s police report in order to get back my refund all because it was over $100! So I go on ups website and decide to track it that way and I was told my WHOLE shipment would be delivered today, July 21, 2023. This too was a lie! I only received one shirt and a letter inside stating that my packages are going to be shipped separately! No warning, no call, just a dumb note! I am going on vacation and don’t have all the clothes I was depending on to get here on time! I will never order online from here again!Show lessBritMLou
Worst customer service EVER!
They farm out their customer support to people who are very rude and nearly impossible to understand. They won’t transfer you to anyone in the USA or even to a supervisor. I called 6 times, just trying to find someone I could understand. They tell you to leave a review, but there isn’t an option at the end of the call to even leave feedback. I left my phone on speakerphone for almost half an hour to see if I could get the representative to disconnect their end so I could leave my feedback. They never did. I finally got another call I had to accept and disconnected the call.
The app changes your address, even if you carefully make sure you have the correct address in your account information and the billing information is correct. JCP customer service told me to return the item. I had already explained that the item was delivered to the wrong address. I guess they expected me to either pirate my own package off of a stranger’s porch to fix the error their app caused. I am hoping the residents at my old address are honest and will return it to UPS. Otherwise I will be out the money I spent on the JCP app. Maybe that’s the only way they can make online sales these days, but they just lost a long time customer of 35+ years. I’ll be cancelling my card and deleting my account.
USER BEWARE!!!!Show lessGOW Anni Hilator
Poor customer service
I have had the most awful customer experiences with Penney’s the last couple of days. I ordered a smart watch and after completing the order my wife decided she wanted one. As soon as I completed the order I had the epiphany that I should’ve ordered both together to save on shipping. Consequently I cancelled both orders and reordered the pair. The order was subsequently cancelled. I called in and customer service couldn’t tell me why my orders were cancelled. I was escalated to a higher authority who eventually replaced the order but still couldn’t tell me what happened. The next day my daughter told me she wanted a watch as well. Assuming everything was fixed I ordered her one and once again the order was cancelled. I had to go through the whole process again but this time they told me that they would have to send my order to someone to review. Background here is that I have exemplary credit and no blemishes at all. I’m livid about the treatment I received as a customer and will never return as a customer. I had 50 years experience in retail management and never gave a customer this kind of inept service. No wonder Penny’s struggling to survive. They have forgotten the customer.Show lesscccowboy2000
Best place to shop!
I have always worn JCPenney cloths. My Mom bought them for us when we were little and I continued when I was spending my own money. You can’t do better for kids cloths. True Story: I bought my daughters Penney’s cloths. I gave some to my sisters friend, after both my girls had wore them. Years latter my friends daughter had a baby girl. My neighbor said “ I have the cuties little girls cloths I have been saving that I got from my sister.” “They are old but I kept hoping I would have a girl.” I have loaded them out but asked that they be returned in the same condition. I was sure the cloths would be a help to my friends daughter. The cloths I received were my oldest daughters baby cloths! I couldn’t believe it! They were worn to be sure but still in fine shape to be handed down again. I know those few outfits had been warm by no less 6 baby girls. I am now 72 and not only worked at Penney’s for a few years I still buy everything I can there. All of my sheets blankets bed spreads towels and kitchen towels are Penney’s. I also shop there for myself all 7 of my Grandkids and I buy a lot of gifts there also. Everyone who values their money should shop there for not only the price but the high quality of merchandise. Jackie Whitt Happy Shopper.Show less2653 1
Jcp Photography
I scheduled a session for my family of 5 holiday photos with my dog. When I scheduled the appointment, I let them know I had a small dog and my appointment was confirmed. The day before they called to confirm my appointment and time. 5 min BEFORE my appointment as I was walking in the door, after I had drove 30 min to get to the studio, they called to tell me they couldn’t do my photos because I had a dog. The “manager” that called to tell me this was very nonchalant and had an attitude after I asked why wasn’t this told when I scheduled the appointment or when they called to remind me of the appointment, his words were “sorry.” No attempt to reschedule, provide me with a discount for the lack of communication or emphasize with the situation. He was extremely rude! I have always taken my photos with JCP including my dog and this lack of customer service is disgusting! I will be taking my business to the many other photographers closer to my area. I hope your crappy employee is disciplined for this behavior. As a manager, he needs to be trained on customer service which says a lot about your company. This happened at JCP in Mentor, OH. 6:15pm appointment.Show lessDAnderson216
Security concern
I downloaded the app yesterday from the App Store and am concerned I just gave someone access to my iPad. When I opened it up it immediately said Hi Jessie which was odd since my name isn’t Jessie and I hadn’t signed in yet. Then I entered my email address and a password appeared which said paring token. I hit enter and it opened to the Penny’s store. I know I should not have done that, but I did. Did I just give open access to my iPad to “Jesse” so he can keystroke log my passwords? I know Apple just made changes to the purchase process on free apps but this has me concerned. Is this legit, a problem with this particular app or a new feature of some sort? This morning i went in on my old iPad and changed my password. I didn’t know it off the top of my head so i used the Forgot link which sent an email to both iPads. I changed it then deleted the email. Then went back and changed it a second time then deleted that email plus the trash in both devices. I just now tried to get into my account and the password won’t work. Hopefully “Jessie” wasn’t able to get in between the 2 times i changed it.
iPad Pro v15.1.1.Show lessPatd110
