Leave a Review JCPenney
Love This App
It’s a jc penney fans must have. There are exclusive coupons and much more content then in the store. Ship to store is free and fast. I work at one of the stores with numerous online orders I’ve placed shipped there correctly every time. The app is categorized for easy use. I see all these negative reviews and complaints that are completely irrelevant to a review of the actual app and choose to tell us all about their orders messed up and customer service issues and give the app a less than stellar review. This app is really good. It works fast, large inventory of products for sale, is easy to navigate and safely stores your info for simple quick ordering. It gives you the best coupon to save the most money when you checkout and also keeps up with rewards account. The app does everything you need it to. There is a review of the actual app. To those who complain about bad order experience...I have seen few actual order errors and I see usually 10pickups myself a day and rarely ever an error. Then most of those times it’s actually customer error that we then fix but can’t tell you it’s your fault while you grip at we smile and resolve it. Customer service requires excellence in satisfaction and assuming blame so they keep coming back. So they accidentally charged you for too many? Highly likely you hit the wrong number and did not pay attention. The J.C. Penney app is a success in my area and positive experiences as our repeat orders are growing.Show lessbabs_a_lot
Not usable for non US clients
No vip code. No account access for card.frustrated client 00009
Terrible service and lack of resolution!
I placed an online order for SAME DAY pick up at 7pm on 12/9. Now of course I didn’t t expect it to be ready that evening with it being a couple of hours til closing time. Now after getting out of work at 2pm on 12/10 and driving the hour home I figured it would be ready. I got to the mall and it still showed in process. I needed the suit for a Christmas concert that night for my son. Well, even at customer service they said we don’t know when it’ll be ready you can just shop for it in store. So I did and then on my way out I thought, wait a second my card will be charged another $50 when this processes I better go cancel. Well jokes on me they can’t cancel and online order that is in process OR remove your payment information.
So not only did they have 8 hours to prep a SAME DAY order, and drop the ball, they also could not cancel or guarantee I would t have to them go through the hassle of waiting on a debit card refund! Fuming and will NOT be mg Penney’s anytime soon and have made it a point to tell as many people as possible about the poor service! Walmart and Target ALWAYS have same day online orders ready in 2 hours FLAT! They have more volume than JCPenney and they seem to know what they’re doing!Show lessandrealynn13
Disappointing Online order process
I’m trying to pickup a couple of baby outfits for a Christmas family giveaway. My secret Santa gifts need to be wrapped & dropped off within a 3 day window. That eliminates anything being shipped, so I opted for the ‘Ship to store’ option. The order is still ‘in process’. I called 800# - they could only confirm the status, so I was transferred to my local store. I was on hold over 20 min, and I ran out of time, so I hung up. I rcvd an eml stating 1 item was not longer available’, so it was cancelled. When I checked the date/time of eml, it was sent before I talked with cust svc (it seems like that should have been mentioned when I called). My order still shows 4 orig items instead of 3. So I called my local store again - I’m still on hold!!! I may need to cancel order and go to a different store to buy my secret Santa gifts. I’m very disappointed with the process. What I thought would be so easy, turned out to be a waste of time & energy.Show lessMissing my Samsung
Some easy, but mostly frustration.
I’ve found several inconsistencies shopping with the app. Scanning barcodes in store to search price, other sizes and colors not in store, etc result in occasional no item found (even though its in my hand) and ZERO option to add to my cart and order (especially when size i need not in stock @ store.)
I’ve also never had success using the filters. It filters general items such as adults, kids, mens, womens, clothing, etc. When I filter by size though, it doesn't work. My most recent of many experiences was trying to find a family set of pjs. Size filters were returning items with the size needed out of stock. I then started looking one at a time to simplify results - just mens. Same thing. Got tons of results that were out of stock in my size. It could take hours to click on every item and find a full set that matches. No thanks. I’ll check in store and if they have nothing for me to walk out with than it’s on to one of many other retailers whose filters DO work, which is a wide selection as this JCP app is only one I’ve had issues with.Show lessSMDavis16
Good but has issues
I downloaded this for Black Friday, and it was really nice to be able to order from my home! Worked great or so I thought. I ordered 3 things and chose the option to pick up in the store since it said it was available for me to do so. I spent well over $49 so free shipping was available as well but the in store pickup was easier. 2 days later when I got an email saying my stuff was ready to be picked up, I also got an email saying one of my items had been canceled due to not being available in the store. At first I was basically told that’s just how the app works in the store. I feel like the app should not have shown that I could pick up, and then just cancel my order without the option to go ahead and have it sent to my home. I was told I could order another which I was not gonna do and spend nearly $9 for shipping when my original order offered free shipping. Thankfully it was made right by an extremely sweet manager in the store, and I’m just waiting on my refund and my shirt to be shipped to my home! However, the app was frustrating and disappointing in the end. I was told this had happened to several people so hopefully this can be fixed somehow.Show lessSG9578
Don’t Work at JCPenny
Although it’s a nice store and the employees who work there seem friendly, they really aren’t. I recently applied here and got the job. My first day was a Saturday, one of the busiest days and I was in training for the cash register. I’m a visual learner and I didn’t talk much, but rather watched and asked some questions. I learned how to fold clothes and do some tags, but that’s about it. My second day was today, and I went to work but I wasn’t wearing the proper clothes, (even though I was wearing jeans and a sweater) and my manger didn’t seem happy with me about that (which is understandable) but they sent me to work anyways. I was working in the women’s department, and then my manager wanted to speak with me, so I went to her office. She said that 4-5 employees had an impression that I didn’t want to be here and I had bad energy/attitude. Because I was quiet? Because I was trying to learn how to do the job so I can do and be my best? I was so disappointed! The expectations at that store are just so high. I was very friendly and I was trying to get to know the people I was working with and the job itself. I ended up quitting and I’ll never be walking up into a JCPenny store again.Show lessreni555
New JCPenney app
It’s very user friendly.terescruz
Won’t let me login
Signed up created password and ID have it written down but keeps telling me does not match.Bambi5858
Terrible for international shopping
I’ve spent hours loading my cart but can’t find a way to check out as an international shopper.canerica
