Leave a Review JCPenney
Security concern
I downloaded the app yesterday from the App Store and am concerned I just gave someone access to my iPad. When I opened it up it immediately said Hi Jessie which was odd since my name isn’t Jessie and I hadn’t signed in yet. Then I entered my email address and a password appeared which said paring token. I hit enter and it opened to the Penny’s store. I know I should not have done that, but I did. Did I just give open access to my iPad to “Jesse” so he can keystroke log my passwords? I know Apple just made changes to the purchase process on free apps but this has me concerned. Is this legit, a problem with this particular app or a new feature of some sort? This morning i went in on my old iPad and changed my password. I didn’t know it off the top of my head so i used the Forgot link which sent an email to both iPads. I changed it then deleted the email. Then went back and changed it a second time then deleted that email plus the trash in both devices. I just now tried to get into my account and the password won’t work. Hopefully “Jessie” wasn’t able to get in between the 2 times i changed it.
iPad Pro v15.1.1.Show lessPatd110
JCP Website with app is lacking!
Pages load slowly if at all. Spontaneous bump offs and starting overs. Very frustrating to shop online at other stores then come here: it definitely feels like a step back in time. The JCP Sports Fan Shop is hard to access once in JCP as it takes you to an entirely different site. You’ll be lucky if your cart remains with previous adds from other JCP areas. Once on fan shop, you cannot go back to items you’ve added from the fan shop to see them before checkout. They simply won’t appear although the description does. Very lame. Went to my account purchases to leave reviews as I find this us so helpful and appreciate it from others when I’m shopping* online. I am still at a loss as to how exactly to leave a review. It should be easy but it’s not. I have been a JCP customer for over 40 years but have to shop online since my local store closed. I want JCP to make it. They must give immediate attention to bringing their app and website up to modern technology or they’ll be toast.Show lessTrueBlondeOne
What would one do without Penney’s
I’ve shopped JC Penney ever since I can remember. My Mom used to buy our school clothes there and I’m now 67 years old.
The quality of goods at JC Penney is just outstanding. I buy all my clothes to this day at Penney’s and will continue to do so.
The sales reps, I haven’t found on rude person yet to this day. They are all accommodating, friendly, helpful. And treat you as you’re a valued customer not one that just takes your money and says there’s the door.
I was devastated when I thought we were going to lose our beloved Pennys store. I worked there when in college and was very happy everyday going to work because it was a pleasant experience each day.
I’ll continue to purchase from JC Penney and I’ll also continue to highly recommend them to anyone.
Thank you JC Penney for the many years of a pleasant shopping experience you have to my family and I all these years. My father was a friend of JC Penny and I can remember the stories between the two. One day at a restaurant Mr. Penney was doing an interview when he odserved the young lady he was interviewing put salt & Pepper on her food before she tasted it. Mr. Penney would not hire her and when my father ask why he wouldn’t hire her his statement was simple and to the point. He said “ how could she know it needed salt & pepper without trying the food first”. How do you know if you like something if you don’t try it?Show lessBob Alberts
From bad to worse to dead
This app is terrible! It went from mediocre to completely unusable. Like 95% of the functions stopped working this morning but before that, it was incredibly slow to respond even with excellent WiFi connection. The account icon is just that, an icon, because every time I tap it nothing happens. Making purchases through the app is such a slow process and such a headache to deal with that for about the last three months I’ve really only used the app to look through the inventory at my local store before I went shopping. Nine times out of ten the items that were supposed to be in stock weren’t in stock!! Finally this morning virtually all functionality ceased. I had several items saved in my shopping cart for a few days that were supposedly in stock at my store and I go to look at it and it says my cart is empty, and when I try to search for anything it says no results found, every time!! I was actually going to try to purchase the stuff in my cart because it’s raining cats and dogs today and I don’t want to go out and what do you know? The app finally kicked the bucket. There was an update just one week ago and this is the result?? PLEASE FIX!!!Show lessiamlangloy
Horrible customer service with an online order
I ordered 2 baskets on line, to be delivered to my local store. They came in and I picked them up. Later, when I opened the package I discovered that one of the baskets was not the size I ordered. I verified that I’d ordered 2 of the same size baskets, but received 1 correct size and 1 smaller size. I called customer service and the person I spoke to seemed genuinely confused about how to take care of the issue. He kept saying “in this case” and giving me unacceptable solutions, such as I’d need to reorder (and pay) for another basket, then return the incorrect one. Or I’d have take it back to the store I picked it up from and have them take care of the problem. Again, unacceptable. I was sent the wrong item and wanted the correct item sent. I would then take back the incorrect item and swap it out for the correct item. I don’t understand why this is so difficult!Show lessmfuogfvb
Credit card that sucks!
If you are a Canadian customer never use their credit card. When the borders are closed because of the COVID pandemic and you rely on the mail to receive and pay their account, they charge you lateness fees even if you pay upon reception, which is usually about 5 days prior to their deadline. If you send a postdated check to cover the mail delay by an extra month, they cash it in as a double payment on the same month. Synchrony Bank is literally a sad joke. Run away from it.Show lessAgainst Synchony
App needs serious work
I am 8 months pregnant and looking for a swimsuit or shorts I can wear to the beach. I only downloaded the app to see if they had something better than target or Kohl’s. I type in maternity swimsuit and it shows no maternity swimsuits, but bigger girl and baggy suits. I don’t want to look huge and bigger doesn’t actually work with an 8 month belly. It will just show the bottom of my belly. After that its all skinny girls in swimsuits which is even more frustrating and I’m normally a skinny girl. I type in maternity shorts and it shows skinny girls in dresses and shirts and the only thing that kind of looks maternity looks like a scrub for a medical worker. Nothing close to my search. When I go into filter and change it to women the number of items it will show me decreases. Why? That’s so frustrating. If you don’t sell maternity clothes I’d rather the app tell me it’s not available than to show items that are completely unrelated to my search. Your search is messed up and needs serious work. I’m deleting this app now and won’t be shopping here. Since the app was useless I feel going in to the store will be just as frustrating.Show less£ov€<3
Love it..BUT...
This card is amazing. Meaning you get all kinds of discounts and coupons. The more you spend the more you get. It ships fast and they have great items. The but comes from how they add what you spend to your card. When u make a purchase they charge the full amount immediately, like most places but then when the items ship, it gets charged again with each shipment. The sum total falls back off in a few days but it made my card go in the negative for like a week. It evened back out but it made my credit score drop like 40 points. I was livid.. I called them and that’s when they explained how it worked to me. I wish somebody would have told me that before I stated shopping. Example.. say u purchase 3 items in one purchase. They charge the sum of all 3 items.. then each item ships separately over the course of a few days. As each item ships you will get charged again for each item that shipped. Then after like 5-7 days the sum total will fall back off.. that’s pretty messed up..so just be careful and don’t spend more than half your limit. At least till it evens out anyway ;) hope this helps someone. Especially if your trying to get your credit score up like I amShow lessKitt2231
Gotta have it!!!
If you shop JCP you must have this app!!! I love it. I jump on it at least once a day to check “stuff “ out. It’s so easy to navigate through and check the status of your orders. Check and see if your order has shipped. Look and see where your package are. I just love it. Coupons are just the icing on the cake. I love how they itemized the shipping order when the order is broken up into a few orders. Sometimes all of your purchase doesn’t come in one neat package. It will be multiple packages but same order. So it breaks it down and shows you the status of items/item you ordered. It’s great. It has saved me from looking like a crazed person looking for the person who took my JCP stash. Or maybe even calling customer service and demanding my money back and swearing it has arrived and someone stolen it or it never arrived and you charged my card...so yeah I gotta have it.Show lesscrazed JCP watcher!
Missing engagement Ring
My fiancé and I bought an engagement ring back in February 2020. It took me a while to decide I want to get it sized. But when I was ready I contacted JC pennies and spoke with the lady. She sent me a shipping label and instructions to send my way. After a couple months I did so. I followed up a few weeks later because of course like any new engaged woman I missed my ring. After calling customer service and getting the runaround and being transferred to and from departments they discovered they don’t know where my ring is. It could be returned, but the credits not on my credit card. At one point they told me they don’t do ring sizing. I have contacted my local store and they were a little bit more help. I want my engagement ring. I don’t want the credit for it. It’s already been three weeks and I just got an email that is going to take another 18 days for someone just to get back to me. This is my first experience with JCPenney’s and Need less to say this will be my last. As soon as I either get my ring back or get the credit for it which ever comes, first I’m immediately closing my account. And no one really cares. Just send me my freaking engagement ring back. Sad in AK ...Show lessJulianbobd135849
