Leave a Review JCPenney
Great App
Love it❤️!!,,,Sanabi!
Not user friendly!!
I love JCP, but the app is not user friendly at all!! I got a message that an item in my cart was much cheaper due to a current coupon. I was excited and added a couple of items, then began to place my order. All of a sudden I had a “some items in your cart don’t qualify” message pop up, and it was the item I’d gotten the email about!! The back arrow is so close to my phone case that it’s difficult to use. And you find an item you’ve put search criteria in for, like size, and it pulls it up only to be out of stock. This is especially bad on clearance items. I’ve also tried scanning my jcp card in about 4 times, but it doesn’t take it - probably because the card is so glittery. Then I input it manually and it doesn’t save it! I tried to do in store pickup last night, so it asked for info on the person picking it up. I entered it twice, and it went right back to a screen asking me to enter it again. I’m really frustrated and becoming hesitant to order anything! Shopping is supposed to be enjoyable, not maddening and stressful!Show lesstbocamp
Jc penny
I love your app it is so helpful I would recommend this for online shoppers 10/10 this app is very good 👍AdriannaGC
App Issues made me lose $30 in Bonus Bucks
I tried on SEVERAL different occasions to use my $30 Bonus Bucks to make a purchase using the APP. After a few minutes of shopping photos would not load. Even after closing the app & reopening as well as logging in & out. I also found this to be an issues on the website as well. Apparently it's not due to issues on my end bc I now see many others have reported the same problem. Knowing that I only had a few days to redeem the $30 Bonus Bucks I would periodically try to use the App in order to make the purchase again. However the same problem continued with the photo box being blank even of items in my cart. Therefore I never submitted my order. Furthermore, the Bonus Bucks Rewards promotion, was highly "promoted" as being available for same day use yet they were not even given to me or credited to my account. Until I got home and added it to my Account myself. Although, I reminded the cashier of this several times as well as give him both my Email & telephone #! So after spending Approx. $300 I only received the points toward my account. Of course only because I redeemed them myself. FEELING HIGHLY FRUSTRATED AND VERY UNAPPRECIATED AS A CUSTOMER DUE TO THIS EXPERIENCE.Show lessPrettygalaxygames
Bugs bugs everywhere!
****UPDATE 29May2018*****
I added 5 things to my cart, came back to it a few hours later and my cart shows 317 items at a price over $27,000!!! Three out of 5items show that I've ordered 99 items of the same item, come on, 99 pairs of size 9 shoes in the same colour? I have enough trouble ordering 1 pair that's available so how could 99'pair be available? And then the app says I can use a coupon to save another $5k+. I had to laugh!
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It looks promising but it is so full of bugs and sporadic in performance, I can't pinpoint any specific area of issue. All areas have a problem. My first order dropped the entire cart, or so I thought, then my JCP card kept giving an error, then I received two duplicate orders but I couldn't cancel one thru CS so I had twice as much charged in my account for a month until I could return everything. My store isn't listed and it keeps defaulting to one on the other side of town! The same crap appears in the 'just viewed' even after clearing the cache and looking at hundreds of items a month later. I haven't been able to make a payment thru the app yet, it always errors out and it dredged up an old account number that I can't delete that is years closed, pre-smart phone era!Show lessRatwurkz
Used to work fine
This app worked great when I first downloaded it, now it crashes and lot and does other things. When I’m browsing through the app, it’ll stop loading when I click on an item, or it’ll load the item and freeze up. I don’t know if I’m going to fast or what, because when I try to slow down browsing and pause between my next move, it doesn’t happen. I like to look at an item, read about it and its reviews, decide what I’m going to do, and keep it moving. I’ve also been having a problem lately when I open the app and it’ll show items in my cart, multiple amounts of the same item. It’ll be items that I’ve thought about purchasing before, but maybe removed or saved to my favorites list. They’ll be right back in my cart when I open the app again, and if I want to purchase anything, I’ll have to remove all of those items from my cart. It’ll be close to 40 items in there. I love the fact that the wallet will show the best coupons, and keep track of my rewards. The app is easy to use, the only problem is the annoying glitches.Show lessChampagne277
Needs functionality improvements
I recently downloaded this app for Black Friday ads. I was pleased when I first opened it. Signed up, looked at the ads and sales. Just like the actual site. Was able to add things to the cart and although I have not purchased through the app yet; everything seemed to work fine until I went to coupons and wallet. The app won’t add any coupons and just gives me, “server error” every single time. I can be at home, using WiFi or using public WiFi and it still won’t add any coupons. The message area where the envelope symbol is won’t take you to messages. Mine just opens the search bar over and over. I have a couple of messages and can’t open them to see what they are. There is no other option to get to messages either like in settings or profile. I am one of those people who clear out notifications right away and this just plain irritates me. This app definitely need some re wiring lol. Please update and fix these issues so people can use the app the way it was designed to work. I’m going to keep the app and see if improvements are made. I will get rid of it in a week if nothing happens and it still is essentially broken. If it’s easier to just go online then why have an app?! Please fix!Show lessJdlagasse
Developer Response
Hello, We understand the trouble some issues have caused you. We are aware of the problem with the message icon; we will release the fix for it soon. Meanwhile, you can access your notifications by tapping precisely on the message icon or slightly towards the right of it. Regarding the issue with coupons, we are looking into it. Thank you for leaving us a detailed message. We apologize for the inconvenience caused to you and thank you for being patient with us. We value our relation with you!
