Have to Keep Creating New Account or Guest to Check out
I have had a consistent account for years but the last year or two there have been issues with my cart. There will be items I can’t remove, or now I can’t even see what is in my cart or on my saved list. It wouldn’t even let me checkout. I had to order some of the items from the Marshalls app, which never gives me any issues and has quicker shipping. I called about the issue and it was never resolved. So, I just created a new account. It worked well for months and now it is doing the same thing, and I just had to create a new one to check out the items. Also, it seems the delivery time from here is a bit longer than Marshalls. I love T.J.Maxx! It is one of my favorite stores, but this is very frustrating. I lost everything I had saved, and wasted too much time.
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Works fine for me
I’ve personally had no huge issues with the app and have been using it for 2 years now. The only suggestion I would make is surrounding their search features. One would be regarding clicking on an item and when you want to go back the arrow is not always there so you just have to go to the beginning or it takes you back to the beginning on its own. The other is regarding sizing for shoes. I have some wide hobbit feet and there is no filter for wide shoes though they always have a lot of them. The app for Sierra does have this so you’d assume it could be rolled out to the other apps.
The changes I have noticed are clean up issues that can happen with an update and don’t really effect my experience that much though the changes would enhance the overall functionality. The app has gotten better each year so hopefully they can get them up to the level of the Sierra app. Overall, not even close to the worst retail app I’ve used and I use it literally almost daily.
The changes I have noticed are clean up issues that can happen with an update and don’t really effect my experience that much though the changes would enhance the overall functionality. The app has gotten better each year so hopefully they can get them up to the level of the Sierra app. Overall, not even close to the worst retail app I’ve used and I use it literally almost daily.
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App is garbage!!!
I wish I could rate this zero stars. The app NEVER works no matter if you update it or not. You can open the app, but once you click on any item to look at it, the screen is blank. Try going to the menu options to select the category you want to browse…same thing. Blank screen. Half the time if you actually manage to add an item to your cart, once you try to check out, you won’t be able to complete the purchase. If you want to purchase online, just go directly to the website. Also, just to be clear, I’ve had the app for several years and the problem always persists. I’ve updated, uninstalled and reinstalled and it doesn’t help. Once out of 100 times when I open it, it MIGHT work.
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Response from developer
Hello! We are sorry to hear about your experience and appreciate you bringing it to our attention. Please feel free to reach out to the customer service team via email: customerservice@tjx.com or via phone during business hours (9am – 6pm EST): 1-800-926-6299, select 1 for instore customer service. We look forward to hearing from you. Thank you!