I have had a consistent account for years but the last year or two there have been issues with my cart. There will be items I can’t remove, or now I can’t even see what is in my cart or on my saved list. It wouldn’t even let me checkout. I had to order some of the items from the Marshalls app, which never gives me any issues and has quicker shipping. I called about the issue and it was never resolved. So, I just created a new account. It worked well for months and now it is doing the same thing, and I just had to create a new one to check out the items. Also, it seems the delivery time from here is a bit longer than Marshalls. I love T.J.Maxx! It is one of my favorite stores, but this is very frustrating. I lost everything I had saved, and wasted too much time.
I’ve personally had no huge issues with the app and have been using it for 2 years now. The only suggestion I would make is surrounding their search features. One would be regarding clicking on an item and when you want to go back the arrow is not always there so you just have to go to the beginning or it takes you back to the beginning on its own. The other is regarding sizing for shoes. I have some wide hobbit feet and there is no filter for wide shoes though they always have a lot of them. The app for Sierra does have this so you’d assume it could be rolled out to the other apps.
The changes I have noticed are clean up issues that can happen with an update and don’t really effect my experience that much though the changes would enhance the overall functionality. The app has gotten better each year so hopefully they can get them up to the level of the Sierra app. Overall, not even close to the worst retail app I’ve used and I use it literally almost daily.
I wish I could rate this zero stars. The app NEVER works no matter if you update it or not. You can open the app, but once you click on any item to look at it, the screen is blank. Try going to the menu options to select the category you want to browse…same thing. Blank screen. Half the time if you actually manage to add an item to your cart, once you try to check out, you won’t be able to complete the purchase. If you want to purchase online, just go directly to the website. Also, just to be clear, I’ve had the app for several years and the problem always persists. I’ve updated, uninstalled and reinstalled and it doesn’t help. Once out of 100 times when I open it, it MIGHT work.
Developer Response
Hello! We are sorry to hear about your experience and appreciate you bringing it to our attention. Please feel free to reach out to the customer service team via email: customerservice@tjx.com or via phone during business hours (9am – 6pm EST): 1-800-926-6299, select 1 for instore customer service. We look forward to hearing from you. Thank you!Update: I am able to shop, see my rewards, load my gift cards and access my credit card information in this app! This is a great app! The issues I was having are now completely resolved and it is working perfectly!!
I used to be able to see my rewards in this app or shop but now all I can see is my credit card information. I used this app to show the cashier my rewards. Now I will have to print them out to redeem them. Now it’s useless except for paying your bill.
Developer Response
Hello! We are sorry to hear about your experience and appreciate you bringing it to our attention. Please feel free to reach out to the customer service team via email: customerservice@tjx.com or via phone during business hours (9am – 6pm EST): 1-800-888-0776, select 1 for instore customer service. We look forward to hearing from you. Thank you!App might open up to the website, but generally goes to a blank screen when you try to sign in, type in a search term, or find customer service info. It does not function any better than just going to the website out side of the app; you have the same problems navigating the site no matter how you enter. It generally takes many attempts to complete an order, so it is likely issues with the tjmaxx website itself, not just the app. And if you need help to place the order, good luck in finding contact info, because you can’t navigate to that screen either. I love shopping at tjmaxx in person, but hate trying to do anything with them online.
I would give zero stars to their online shopping platforms if I could.
UPDATE
Every time they update the app, I immediately update mine, too, hoping that the problem I have reported now six times will be corrected. Alas, even today’s update did not yet fix the problem. If I do not log into my account, I can shop to my hearts content in the app and build a beautiful cart. I can even check out as a guest. But as soon as I sign in, everything in my cart disappears and I have to start from scratch. I have also tried signing in as soon as I open the app but then I am not showing any shopping screens at all. I am so tired of reporting this. I have even called and spoken to reps about this. I think this goes back at least two years now. Come on TJ Maxx!
ORIGINAL
I love TJ Maxx. And I hate the lack of functionality in the app. I have tried six times over the past year to link my rewards card to the app. When it successfully links, it does not allow me to use any of the other functions, such as shop, or cart. When I unlink, I can use all the functionality, but of course I can’t use my rewards to pay for anything. I was very helpful about the update. They did a month ago. I have the latest version, I deleted an on linked everything and I started from scratch again. Absolutely no improvement whatsoever. When my rewards show, my cart is empty and the shop function does not work. and if I shop and fill a cart, then my rewards are in accessible.
Developer Response
Hello! We are sorry to hear about this experience and we appreciate your bringing it to our attention.
Please feel free to reach out to the customer service team via email: customerservice@tjx.com or via phone during business hours (9am – 6pm EST): 1-888-627-7425. Thank you!
I have had this app all of 20 minutes and already I hate it. First of all, it does not scale for tablet viewing. It is for a phone and a small one at that. Second, if you search their store and view an item in the search results you have a back arrow or a “return to search results” to choose from. The back arrow mostly works to return to where one was in the search but “return to search results” dumps you back at the first page. Unlike shopping the website on a desktop browser, there is no drop down menu to jump to the last viewed page from among the search results. (It’s necessary to repeat all the page views to get back to where one left off.) On the website using a computer (not a tablet browser or this app) it is possible to enlarge product photos but on the app it is too small even when zoomed. I downloaded this app because of the problems zooming in on product photos on a tablet browser but this is even worse because it is scaled for phone use. I will return to shopping the website via desktop browser for the best experience. Finally, I think for app purposes there should not be a separate Home Goods and Marshall’s app. Make it one app to serve all with a selection at the header to choose which retailer one wishes to shop.
Saw all the negative reviews and was wary to download or give it a try; but I see a new version was update a month ago so I’m sure a lot has been improved and the previous reviews were outdated. From my humble experience I can say so far it was quick and easy to register my account, but I appreciated they had security methods. I like that I can make payments to the card etc, that I was able to also register that separately and manually ok the same app; as it gave me reassurance of security. I also like they link the accounts easily and you can see the rewards. I also think it’s great they offer a digital card once you sign in, except I would feel safer if they had a digital dummy for those cases that we could approve, not the card number itself, but I still like it in case I miss it the actual card and don’t have it at hand.
I have not tried shopping on the app yet because I enjoy going in their stores so much more, but I am sure with my busy life I will inevitably do that as well; when I do this I’ll update this review. I did check it out briefly however, It was very fast and simple to navigate. Nice useable front. I enjoyed looking through their new arrivals and the discovery tab.
I have a TJMaxx credit card and want to pay my bills using an app. I was told by Synchrony Bank to use the MySynchrony app. That app does not allow me to register my TJMaxx credit card. I spoke to TJMaxx and she said TJMaxx has an app but it cannot be used for bill payment. I then spoke to TJMaxx customer service and he started to tell me I could pay my bills on line. Hello? That’s what I’ve been doing and it is not at all convenient. Then I read the review above, about how the company app messes up the tracking of rewards points. This is totally frustrating . What’s with you TJMaxx?
Linking three sister companies took well over an hour of my time. EVERY TIME I access the T.J.MAXX app resetting my password is required because the app doesn’t recognize login information. Worse yet, click on emailed link sent to my email address allows for resetting, but then App again won’t recognize my updated login.
So what’s up with accessing rewards from each retailer?? Rewards are not consistent across the app. Likely because the retailers want them hard to access and limits or eliminates customer usage of them.
Terrible marketing. Terrible App, especially for such a large company.
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