The TJX app is terrible. I have tried for years to get it synched with my credit card and rewards but it doesn’t work. The employees at the store have tried to help, but they give up and say we get lots of complaints. TJX is one of the most successful retailers today. With all their profits can’t they invest in a good developer to revamp the app so it works? How hard is it to get the rewards linked to the credit card account ? The small rewards are not worth the hassle. I had $80 in rewards but the app showed zero rewards. Done with this app!
Reading these reviews I see I’m not the only one.
The funny thing is I see allll these bad reviews and the customer service just has a stock message that says call us if you have any issues or questions but it’s like why? You see the issues and questions right in front of you, do soemthing about it and fix it. I’m a Business owner mylsef, if I saw multiple customers saying they have an issue I wouldn’t tell them to leave me a voicemail if they have any questions or issues. Not sure where the fault lies here but the problems are right in front of them. Fix it. It’s 2022 it shouldn’t be this difficult to give people my money.
If there were a -0 I will give it to this app! THE worst app ever! Does not respond to any command and is seriously lacking basic feature functioning. I do not know who developed this app but whoever did lacks basic knowledge how to make this app work. This app is NON working app. You just cannot do anything on this app. It fails to log you in. It fails to Face ID log in. It fails to show your rewards. It fails to show your account. So question is what on earth is this app’s purpose?! Get rid of it altogether and do not push people to download a broken bulb that has no switch on it!
I have numerous Rewards certificates that I’ve earned and are visible through the website in my computer, but they NEVER show up in the app, which I can use while shopping in the store. I called TJ Maxx who told me it wasn’t their problem and to contact the app company. I did, and they said it wasn’t an issue on their end. This has gone on for years! How can there not be a functional app in this tech era we live in? It seems to me, they just don’t want people to be able to access their rewards. Very unprofessional for any company, especially a chain as large as TJMaxx to not resolve this issue quickly.
I have tried repeatedly to work this through with customer service but they just don’t understand! So I am writing a review to alert others. And maybe TJM will read this and understand it. For the last six months if I am shopping for something on the website or through the app I can (sometimes) select it and get it into my cart. I can pay for it with Apple Pay, too. But if I attempt to use a credit card, especially my TJ Maxx credit card, the next screen I see says that they are out of bandwidth and I have to try again later. I have deleted all my cookies and history, I’ve deleted and reinstalled the app multiple times. This happens on the website and also the app. As a result, I miss the opportunity to use my TJ card and accumulate rewards. The second big problem is if I tap Discover I can see product categories. But if I tap a product category or if I tap the Shop icon, I get only a blank white page with nothing on it at all. So frustrating! And this has been happening for more than six months!
It says I now have $0 in rewards. But for the past year I’ve had between $40-$70. I just logged into the website and it says I have $70 in rewards. Checked the app again and it says $0. I tried to used my rewards in the store yesterday and they didn’t show up. Also had to pay a stupid late fee of $40 or so because I had a balance of like $5 that was like a day overdue. I have autopay set up on all my cards monthly that pay the entire statement balance but this one doesn’t offer it, so I have to constantly check this app and I hate doing that because it’s not user friendly at all :( I’ve been debating on canceling my tj maxx card because of this app
Not only is it the worst retail app I have ever used, truth is I can’t use it. I can easily log onto my account from my computer via the web and I have confirmed repeatedly that my email and password are correct. However the app continues to insist that I’ve got it wrong and even upon asking it to send me an email to reset it, I get nothing. So, unless you remember to print out your rewards and take them with you, they are going to die on the vine and expire. I’m so disgusted that I feel like boycotting the TJX family of store (especially HomeGoods where I must shop twice a week ) which would be sad. But there is a nice At Home store nearby. I think I’m going to start switching!!! Ughhhhhh
Where is “APP” support??
There is definitely a problem with this APP!
Never could get digital rewards to work. Even when the store app was working. Then poof! Open app and nothing! Pages were empty. I even signed out, deleted the app, then downloaded again. The header was at the top of an empty page. I could tap account, the menu would appear but that was it!
You can’t get “APP SUPPORT”!! This isn’t an order or store problem, or a rewards card problem! It’s an APP PROBLEM. NO APP SUPPORT!! DOES ANYONE READ THE REVIEWS???
I thought maybe I’d been hacked — until I attempted to get help (spending 30 minutes searching everywhere!) then began to read reviews.
Is corporate aware of the issues with the app?
Do investors know the issues with the app?!!
You can get the names of board members, but you can’t contact them. You would think, that with all the different boards and committees, there would be someone following up on APP issues, ensuring proper working order, ease of use, etc.
Anyway, I guess this saves me money.
BAD FOR BUSINESS
This app annoys me to all ends!! I can never see my rewards certificates. And then recently when I tried to link my card, it made me create a whole new account. And after all that I still can’t link my card. I tap “link card” and it just takes me to the rewards section of the app, which is blank. 🤣 so now I have 2 accounts and got nothing out of it. And when I call customer support they don’t give any helpful info or advice. I love the TJX card and the store, but this app needs to be reevaluated, and redesigned. Due to these issues, I’m forced to use the desktop version to check my rewards, which is not the worst but can be inconvenient. Thank you for coming to my Ted Talk. 🎤
I never even got to use it. It wouldn’t even take my login info to sign in and pay on my card. I tried several times, and finally I found a link to pay online and did it that way instead.
I keep seeing responses to all the bad reviews from the developer trying to act like there isn’t a major problem here with their app. And telling US to call THEM with our concerns. No thanks, I already wasted a lot of my time just trying to log in to your terrible app, don’t waste more of our time asking us to call a 1-800 # with our concerns - we’ve already told you what the problems are on here. If you’re going to respond, admit there’s a problem and that you’re working on it.
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