They clearly cheaped out and tried to get a deal making the app, but it’s costing them 50x in revenue. The app doesn’t work. It will randomly clear my cart of items I’ve added. I tried to order $2k worth of stuff for our new home 3x now. It keeps getting cancelled without explanation. I called my bank and they said the charge was never even attempted. I just called customer service and spoke to sherry, who basically had no info to give. She just said sorry I’ll forward it to another department which will take 3-5 for them to figure anything out (without calling me back). Half the order is already sold out, so that isn’t very helpful. I asked to speak to a manager, was put on hold, then told her manager was busy and couldn’t accept any more calls. It’s like they don’t want to get paid. I just don’t get it. Ended the call without any resolution and company obviously lost that order and an otherwise great customer. You guys need to invest in this app and retrain your customer service team. I would not recommend this app to anyone.
Developer Response
Hello! We are sorry to hear about your experience and appreciate you bringing it to our attention.
Please feel free to reach out to the customer service team via email: customerservice@tjx.com or via phone during business hours (9am – 6pm EST): 1-800-926-6299, select 1 for instore customer service. We look forward to hearing from you. Thank you! Same problem as other reviewers - suddenly stops linking to rewards, logging in, etc. If I have to use the desktop site to pay my credit card and get rewards info, why create an app at all?
After not being able to login, I was advised to change my password (again — this is the third time). Changed pswd on the website and in the mobile app (which is a process completed done outside the app). Now I can’t even login to the app, and it continually says the pswd isn’t correct. Went through the process four times in an hour. No success.
Whoever is responsible for this app needs to make an effort and TJX should be embarrassed about how poorly it works.
I wasted waaaay too much time trying to link my TJX rewards with my TJX credit card. After jumping through far too many of the hoops they send you through, all I get is an “Oops!” message, telling me that something went wrong on their end and I should try again later. As if.
I contacted TJ Maxx, and they told me that linking rewards is handled by Synchrony, the issuer of the credit card. (Um, I already knew that!)
Every time I try to contact Synchrony online, they direct me through a mind-numbing series of prompts asking for passwords and such. After I comply with everything, I receive the chirpy “oops!” message that something has gone wrong on their end & I should try again later to link my TJX rewards to this card. I have lost track of how many times I have tried to do that; and I am not interested in wasting any more of my time by calling and sitting on hold with a customer service rep. I will just wait to receive a rewards certificate in the mail, and bring it with me to shop in stores. TJ Maxx needs to find a competent credit card issuer that will stand behind their promises.
Developer Response
Hello! We are sorry to hear about your experience and appreciate you bringing it to our attention.
Please feel free to reach out to the customer service team via email: customerservice@tjx.com or via phone during business hours (9am – 6pm EST): 1-800-926-6299, select 1 for instore customer service. We look forward to hearing from you. Thank you!I was extremely excited to finally be able to shop online at TJ Max. However, the app constantly crashes. By constant I mean every few minutes. So shopping online is pretty much impossible.
My phone is up to date with the latest version of iOS, with the latest version of the app etc.. everything I can think of is up to date.
If this changes I will happily alter my comment.
Until then I do not recommend it, in fact I recommend avoiding it.
😐
The only thing I have used these apps for is easy access to my digital rewards certificates. The certificates have stopped syncing to both apps maybe as much as a year ago. I can still access them on the website, but they won’t download to the app, and there is no way to manually add them anymore. They say if you have trouble to call customer service, but their hours are the same as my working hours, so there is no way to do that either, or to email or chat to the company. Save your time and effort and just go on the browser.
As all other users say, this is the worst app. The reason I downloaded it is to be able to access my rewards points and use them in stores since they don’t mail them anymore. Well, my balance says 0 (zero) even though I have plenty. I can see them on a desktop but they don’t upload on the app! Worse is their customer service, they have no idea whatsoever when you call, and they keep telling you to call the store and the bank back and forth saying it’s not their fault. After ten phone calls I asked to talk to a higher person and they told me to “just” print them from the desktop and bring them to the store?? It’s a well known issue and they don’t fix it. They just don’t want customers to use the rewards, many people don’t even realize they have them as they show as zero in the app, and not every one owns a printer and a desktop. This is called robbing.
You have to link their CC to the shopping app for the rewards certificates to populate and then they don’t show up anyway. Useless. Easier to print them and bring them in. I also had a phone number show up (not mine) during a 2-step authentication process and when I called to report it, 2 different people kept insisting I could manage the phone numbers through the web. They didn’t seem to grasp I was trying to report potential fraud. I regret getting this card. The low return certificates aren’t worth the hassle of this CC and app system.
They updated from their mailed paper rewards that you had to bring into the store, and I was so pleased they were stepping into the 21st century. Except the app does not update with the rewards you earn — it says I have $30 rewards on the app, and none of the codes work, they all produce an error at the register. But my actual TJX Rewards account connected to my credit card says I have $80 of rewards — where are they?? And since they aren’t mailed anymore, I now have to print these all myself and carry them around to use. They have taken a step BACKWARDS in terms of usability. We are now in the dinosaur age.
The apps associated with TJ Maxx, Marshalls and Home Goods are truly the worst retail apps in the entire world. I literally have dozens and dozens of retail apps on my devices and all of them are far superior. I didn’t have any difficulty linking my TJ Maxx credit card account with the TJ Maxx app. However the app shows I have zero dollars in TJ Maxx reward certificate but in actuality I have $70 in reward certificates. I can log into my account on my laptop and see the reward certificates but I cannot see them in the app. The app says I have zero. Furthermore sinceMy TJ Maxx card account is linked to the app it will not allow me to manually print my certificates and manually upload them to the app which I should not even have to do anyway because the app should allow me to have an use digital certificates but for some reason it says I have zero dollars and certificates. I called the TJ Maxx credit card company and they said it was not their issue and then I called the app customer service number and they said it was not their issue. I even submitted a help ticket on the issue and the person that replied literally said I needed to change the font that I was using. I’m sorry but if the app states zero in certificates then zero is still zero regardless of the font that you use. What an idiot!!
Never had this much difficulty setting up an account in an app in my entire life. With all of my other accounts I was ready to go within a few minutes. Entered my info correctly; still saying it didn’t recognize my password! Also tried to sign up; each time I entered my first name, got error message stating it needed to be alpha-numeric? Since when does a person have a number in their first name? OMG It’s Saturday. Called TJX account customer service; only to be told the app support is closed today. Will be available at 8 am EST on Monday. Hopefully I won’t have to request to be transferred to the US again! 😡This app is a major turnoff for me right now. I can understand why it got only a 2-star rating. NOTHING CONVENIENT ABOUT THIS AT ALL! JUST BEYOND BELIEF!!!! NOT TOO HAPPY RIGHT NOW!!! 😡😡😡
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