Useless
I was really excited when I heard TJMaxx was going to start selling stuff online/through an app, however this app is pretty much useless bc the search button doesn’t work. It rarely brings up anything you search for, so you’re left to scroll through all the items and hope you find what you’re looking for. Might as well just go to store and look at everything. I get merchandise changes, so it’s no so much you can’t filter through things as it is the app’s search function being useless. I’ve experienced typing in a certain brand name and getting no results, but when I scroll through the items, it shows items under that brand.
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Manage your account — with ANOTHER login?
A store employee suggested I try the app to keep track of my rewards certificates, account, etc. I downloaded the app, but for the life of me I cannot understand the logic! On the account page you literally have to login with three separate accounts to manage your TJ Maxx lifestyle (website account, credit card account, and a new app account). If I’ve already logged in with my card account, why do I need to create an app account to view my certificates?! I can view them from the card website with the card login, why am I forced to create a THIRD account? I’m done with this app before I even started. Not worth the hassle.
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Worst App Ever
This is the worst app I’ve ever used! Get a new developer!!! I actually cancelled a TJX Card several years ago because it was so difficult to use and manage my account from this app. I was completely frustrated after spending several hours over several months with the customer service and technical support departments trying to resolve the issue. I gave up and cancelled my card. The last time in the store my purchase was large and I was offered a significant discount on purchase if I signed up for the card. The cashier told me that a lot of improvements had been made to the app and website of the past few years making it much easier to navigate and manage...I just received my new card and attempted to register to make the payment. The website and app are still AWFUL! For some illogical reason you have to have 2 separate ID’s and Passwords for the Credit Card and the Rewards Card...Come ON! Make it simple! Hire the developer that developed the Fry’s Grocery App and Rewards Card...so easy to use and points automatically added to card. I’ve spent too much time already on this and will be cancelling this new card as well.
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Horrible
I’m not sure if this is a review of the app or TJ Maxx online arrives in general. There is no customer service for the app or website IT. They do provide a phone number to call for customer service, maybe they have IT assistance there but I don’t want to call and use time to address that issue, I have more important things to do. My main problem is that the app and website say that I have the wrong password when I login. I write my password down so I don’t forget. I have to reset my password EVERYTIME I login on the first try, EVERY SINGLE TIME, no matter what method I use: phone, computer, app. I’ve just resigned myself to the fact that this is the way I have to access my account. I don’t know what this company is doing with everyone’s fees but it’s not paying for IT.
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Can’t access my account
Tried multiple times to log into my rewards account without any luck. I also sent in for a password reset request twice, despite being certain I had the correct password. When I never received an email to change my password I just tried logging on to the mobile site on my phone (yes I was on the rewards site, not to the credit card payment site) and had no problems logging in and using the password I’d been trying to use all along. No idea how the app and the Rewards website are not linked. This was all I was planning to use the app for so it’s of no use to me.
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Okay app - but not worth it
The app itself is okay; it’s not the most streamlined but it’s not difficult to navigate. You can find good stuff and it’s cool that they have the runway on here too. BUT shopping online with TJs is not worth it! It takes forever to ship!! Even for it to be “ready to ship” takes at least one week. So in total it’s about 2 weeks - not even free unless you spend the $89. Also when you return at the store, the associates always seem to be caught of guard about an online purchase. It’s too bad because if it were better\more convenient shopping I would buy so much!
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Nearly impossible to use rewards certificates
I love the idea of being able to access rewards certificates through the app vs carrying around a number of paper certificates, but PLEASE make it more user friendly! I can never figure out which ones have been used and which ones I haven't. It's not easy to know how to delete a used certificate and then it takes forever at a register to go through to find ones that I can use. I want to delete them right then and there but it takes up time at the register making people in line behind me impatient. Please please PLEASE allow the app to auto delete a used certificate!!!!!!! That alone would make this a 5 star app for me!
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Charged twice and no order on record
I used the app for what I thought was a purchase on Monday. I saw that my credit card was charged, but I never received an email and had done guest checkout. Then Thursday morning at 1am I am charged for something else, not even sure because the amount was different. When I called customer service they have no record of my order and suggest denying both charges with my credit card company. Really? That’s the best you can do? Supposedly I will receive a call from a manager within 48 hours, but my guess is this happens way too often and I’ll never get a call. Glad I had my credit card alerts on. Not cool TJX. Hire a decent IT department.
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Unable to sign up/in
I had this app with a previous account/card with no problem, and when said card was replaced in the mail and never received, I had to get a new one. Since then, I am unable to sign into my old account, and unable to create a new account. I was previously able to make all my payments through the app to my credit card, but now it’s more difficult and I can not access it nearly as quickly. This app is now essentially useless to me. I requested a new password link to be sent and it never arrived to my inbox, even after countless requests. This app is being deleted AGAIN immediately.
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Back button tedium
I miss the WAP/desktop site feature of being able to tap the “quick look” button. It drives me crazy to keep going back and forth from individual product pages to shopping in a category. When you click on an item to see the details, it takes you to the item’s product page, and then when you click the back button to go back to scrolling through the other items, it just takes you to the top of whatever page you were on instead of taking you back to your place on the page where you last clicked an item. I end up scrolling through several times trying to remember what I’ve already seen. This issue, while probably just a design oversight and not a bug, still seems like it should be an easy iOS fix. Hint hint
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