I can’t log into my account. I changed my password and it worked for a second, but when I go to look at my rewards I have to log back in.. it won’t let me log in at that point. I hit password reset and nothing is sent to my email. I’ve spent a lot at this store within the past few years and have never seen a reward.
With the update it took me forever to try to pay off my balance. Before, I would just have to use my card number, but now they make you log into your account... luckily it let me log in that one time. It’s all messed up.
Tried to link my credit card account to access my rewards certificates since they stopped mailing them to me for some reason. It tells me to active my account by clicking on the link sent to “____” email address. It’s blank. So I noticed that my email isn’t listed in the account info on the app (even though it is on the desktop), but when I try to add it, it prompts me for my password which then tells me is incorrect. I know that it’s not incorrect because I’ve logged in and out on my desktop several times successfully. Called both TJ Maxx customer service and my credit card customer service and both were zero help.
This app is fine if all you want to do is shop or look at your credit card balance, assuming the credit card is linked to your rewards account. However, my reward certificates do not automatically upload. This is why technology exists, yet the app does not use said technology. When I go to the instructions on how to get my rewards to upload, the first step states, “go to rewards tab and choose ‘upload rewards’.” Well the upload rewards part does not exist! I can’t even manually type it on because of this. I have to hold on to the rewards email notification, then find that email when I’m at checkout in the store. aVery frustrating
The app will be working fine and suddenly all buttons will stop working. You can still scroll up and down a page but cannot click on a product, cannot go to a different page. This always happens when I’m about 4-5 pages into a category.
I have literally chosen to *not* purchase something because this app has been such a pain. No, it’s not worth it most of the time to go dig out my laptop and hunt down whatever page or product I was looking for (because you can’t search by brand name). If you want to take advantage of relatively thoughtless spending (and if you’re honest with yourself, that’s what TJ Maxx mostly is) fix your app.
This is one of the worst apps I’ve ever had to use. Keeps telling me my information is incorrect after I reset 3 times. Called customer support, after telling the rep I had already done everything she was asking I could hear her flipping pages in her little book because she was out of answers for me. Now I have to wait about “3 or 4” days for you guys to respond to the ticket she submitted. I’ve had nothing but trouble with this app from the beginning and I’ve always been able to work it out on my own. The fact your app has had me reset my passwords at least a dozen times is ridiculous. I’m not a tech stupid idiot either, your app just didn’t hit the mark, sorry.
Downloaded the app and wasn’t expecting much because of the bad reviews and it’s worse than what they claim. The app constantly crashes while I’m searching which makes you start again from zero over and over again, but I was like well at least I’m getting the deals I’ll work through it. Well my friend, get ready to spend 89 bucks minimum for free shipping (10-15 days) and on top of it it’s been days and nothing has been shipped yet and I just got notified today that some of the items are not available anymore and obviously still nothing has shipped. Not worth the headache, I’ll just go to the store, this is ridiculous.
Update: It was only less than 1/2 hour before my account updated. So thankful for the last customer service agent. The issue was my phone number. She removed my phone number from old closed credit card account. She didn’t need a long explanation. She knew exactly was going on. :)
I recently started using this app because I wanted be more efficient. Well, this app has done the opposite. When I was in the store ready to pay, it showed the correct reward balance but within a few seconds it decreased by $50! This is before I gave her my rewards. Then it corrected by the time I got home.
Today I called because I wanted to pay by bill using my app. Cool, right? No way. They have my old closed credit card on there and there’s no way it lets me update. I felt like a ping pong ball with customer service. Finally after the 4th person, supposedly it’s fixed but I wont know if it really is until 24-48 hrs. These employees need proper training and two I can tell was outsourced and let me tell you...the one guy I ended up hanging up on. Couldn’t understand a thing and he didn’t seem to care or explain what was happening. I hardly ever give bad reviews and I’m not even pmsing-lol- but after too much wasted time, I felt this app deserved it.
Why in the world would you be able to “browse” online but not be able to actually buy anything? Especially with stores like Marshall’s and TJ Maxx where inventory is constantly changing.
—-despite the message from the CEO on the websites and app, you can’t even actually browse. Get it together. If all the stores are closed and you’re not doing online orders it shouldn’t be too difficult to at least have the correct info on your page.
Now this is just ridiculous.... limiting online orders is probably the most ridiculous excuse for this covid that I’ve seen. You must have the most ignorant CEO ever if they seriously think that will somehow prevent anyone from spreading the virus. Nearly every other company has opened back up.... its absolutely stupid that you can’t shop online or in store still at TJ Maxx or Marshall’s. Once I use the stupid gift certificate I have I will never shop at another one of your stores. The simple fact that you can’t even update your website shows how absolutely incompetent your company is.
When I received my order I noticed one item was missing, and I call the customer service right away and they said it maybe have different shipment in order, I told them it would be, but If the order has separate shipment, I received the order receipt shouldn’t show the missing item on it, but they didn’t listen to me, and told me to call them two days later, ok, I made the call two days later and they said need to call them on next Monday to get the refund They cannot do it now. Ok, I call them today 3/24, and they told me to call them next Monday not this Monday. What is the problem with them. This is their fault why I need to keep calling to them and tell me call them next week and next week again and again. I was so disappointed I will never order again.
This is the first review I have ever written. The first 3 customer service agents that I spoke to were completely RUDE and not at all helpful! I called because I tried ALL suggestions to resolve my problem and nothing worked. Believe me, I would not ever call your customer service unless absolutely necessary. I finally spoke with Jenna on my 4th try and although she wasn’t able to resolve my issue she gave me an option to try and a case number so that I could follow up and hopefully the technical support department will be able to help me. All I was trying to do is PAY YOU! Just a travesty that people that work for you aren’t trained to be kind to your customers and we are made to feel like we are a bother and a problem to talk to.
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