Cannot track an order
Unlike other stores’ app this one is clunky - have to enlarge each image separately rather than scroll the item’s enlarged images on one screen. Filters do not work well. Cannot filter by brand or type of item- can only filter by large categories and end up with 1000’s of items. Cannot search by brand either.
After you place an order cannot track the shipment like you can with other stores apps - like Nordstrom or BR. The part of the app that states “track an order” only shows the items and costs - no shipment info.
After you place an order cannot track the shipment like you can with other stores apps - like Nordstrom or BR. The part of the app that states “track an order” only shows the items and costs - no shipment info.
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very challenging to manage credit card from app
i normally never leave reviews, but i do not like this app at all. it’s very challenging to manage your credit card from the app (which is the entire reason why i downloaded it!). i wouldn’t be upset if they didn’t advertise that as a feature of this app, but they did. in order to pay bills/see statement/etc, you need to search pretty hard through it’s outdated UI (user interface), and even then it just forwards you to the website! until they make this a more intuitive process, and i can make payments DIRECTLY on the app, i will no longer be using this.
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E-gift card a no go
The only reason I downloaded his app to begin with was so that I could upload the e-gift cards that I sometimes receive. The function to upload an e-gift card has been down for over a week and shows no evidence that it will be fixed. When I tried calling customer support to inquire if something was wrong with the app they had no clue about e-gift cards and there was no one in the department who could answer my question. Are you kidding me? What kind of customer support doesn’t have someone who can answer a simple question? I only saw that the adding of gift cards was not “available at this time” when I downloaded the HomeGoods app to see if I could put it on there. At least that app actually gives you that bit of information.
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1 star because I had to
For 4 years now I have been highly disappointed in the tjx app. I LOVE TJMaxx and use my credit card with them religiously, but I have NEVER been able to access my account through the app. I have changed my passwords on my PC, waited 24-48 hours and then tried to re download the app after deleting it completely off of my phone and still it tells me my password is incorrect. I can turn right around and pull it up on my PC or google search the website on my phone using the exact same information to log in and it works effortlessly. This app is messed up and is very disappointing that I cannot use it.
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App Doesnt Deliver
The app had a feature that said I could enter a PIN and it would display my card number. I thought this meant I wouldnt need to carry my card and could scan the card for in store purchases via the app, or I could at least see my card number on the app and pay online. This feature has never worked and never has displayed my card number. I have attempted several times to log on the app to view my credit card account (after the app updated and booted me out and I had no idea what the log in info was as I had used my fingerprint to sign in) and then it told me incorrect information even after I redid my email/password combo.
This app is very frustrating and only used to pay my bill, and now it wont even let me log in. Tempted to pay off the card and just stop using it as I have other cards with apps that work easier than this.
This app is very frustrating and only used to pay my bill, and now it wont even let me log in. Tempted to pay off the card and just stop using it as I have other cards with apps that work easier than this.
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No changes to/canceling orders
When you order something online, it is their policy to “not make changes or cancelations to any order.” I know this because after I placed an order online, I immediately realized I hadn’t updated my address after I moved.
30 seconds after placing the order, I am informed by customer support that they refuse to make any alterations to an order and refuse to cancel any orders. So now I’m shipping something to an old house that I don’t live at.
And they say if I dispute the credit card payment I will be banned from shopping online. Which, at this point, is fine by me. I’d rather take my business elsewhere.
30 seconds after placing the order, I am informed by customer support that they refuse to make any alterations to an order and refuse to cancel any orders. So now I’m shipping something to an old house that I don’t live at.
And they say if I dispute the credit card payment I will be banned from shopping online. Which, at this point, is fine by me. I’d rather take my business elsewhere.
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Ridiculous issues.
A) the login doesn’t work half of the time. I log in with the Touch ID, it loads for about a minute and a half then closes the app.
B) when I do get in I cannot link my card digitally because there is no way to hit the “next” button when following the problems.
And finally C) why is nothing being done about these issues?! I’ve only been on this app for a day and have had nothing but issues. I go to check the reviews and see that the same problems are being repeated over and over on the reviews because no one is doing anything about it! Own up to your ridiculous app and fix the issues if you would like to keep customers. I know I will not be continuing to use it personally with this amount of unprofessionalism from a large company.
B) when I do get in I cannot link my card digitally because there is no way to hit the “next” button when following the problems.
And finally C) why is nothing being done about these issues?! I’ve only been on this app for a day and have had nothing but issues. I go to check the reviews and see that the same problems are being repeated over and over on the reviews because no one is doing anything about it! Own up to your ridiculous app and fix the issues if you would like to keep customers. I know I will not be continuing to use it personally with this amount of unprofessionalism from a large company.
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You must be joking
So let me understand the mobile / promotional strategy undertaken by TJX, the owners of T.J. Maxx, Marshall's, HomeGoods, Sierra Trading Post and Homesense (?). If I want to register on the T.J. Maxx website, that is one set of credential. If I want to register for TJXRewards, that is a second set of credentials. AND if I want to use the smartphone (iPhone) App, I need a 3rd set of credentials. That is why you get one star. I did not even use the App, but -1 star for making me register for a separate mobile login. -1 star for not letting me use my TJX Rewards login as my T.J. Maxx website login, or if I had registered in the other order, then for not letting me use my T.J. Maxx website login for TJX Rewards.
This all means that while I may occasinally shop at the T.J. Maxx near my house, I am surely not going to be using any of the websites or Apps to tie me closer to the company. Someone needs to give this strategy a serious reconsideration.
This all means that while I may occasinally shop at the T.J. Maxx near my house, I am surely not going to be using any of the websites or Apps to tie me closer to the company. Someone needs to give this strategy a serious reconsideration.
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