Marriott App Needs Work
Try booking with points. Difficult to find out how.
The Marriott app needs a lot of work and better beta testers. The app is not intuitive at all. Navigation is challenging. If you are a member, it will take a while to locate your info and learn how to book with points. And if they miss logging stays, it is a challenge. While they take digital, not png digital which is the iPad screenshot format, not to mention second only to jpg. I tried the new digital key in the app and while it checked me in with a room number could only say "ops" when it would not open my door. Loved dragging my luggage all over the place late night. Get it together Marriott.
Note to developer: I am well aware of where the navigation button is located. It does not make the app anymore intuitive or functional. It needs more work.
The Marriott app needs a lot of work and better beta testers. The app is not intuitive at all. Navigation is challenging. If you are a member, it will take a while to locate your info and learn how to book with points. And if they miss logging stays, it is a challenge. While they take digital, not png digital which is the iPad screenshot format, not to mention second only to jpg. I tried the new digital key in the app and while it checked me in with a room number could only say "ops" when it would not open my door. Loved dragging my luggage all over the place late night. Get it together Marriott.
Note to developer: I am well aware of where the navigation button is located. It does not make the app anymore intuitive or functional. It needs more work.
Show less
Make bill printable from app
Business travelers could really use this as a convenience. It seems to be getting more and difficult to retrieve my bill. Can't retrieve on the app at all and not all bills are showing up as viewable on the mobile website. Really not good customer service having to copy the ebill into a word document to transfer it or take a picture and scan it all the time when you're running all over the place. Would be nice to be able to sit and transfer it over when you have downtime like I do now, but can't because the app doesn't have that feature and the only option I have when I go to the website and view my bill is "rebook". My laptop is not always handy. Please make this easier for your mobile customers.
Show less
Good But Needs Improving
The app is good, but could definitely be better. I completely agree with the other reviews that any function in the app that was designed for interaction with the hotel staff (chat, special requests, etc) is useless. I’ve tried it several times and then called the front desk to ask if they’d received the request. None of them ever had. And more times than not, the person who answered the phone didn’t even have a clue as to what I was talking about. Marriott needs to focus on training and ensuring that their hotels are 100% on-board with the app communication features. Another HUGE improvement that could be made to the app is a floor plan map (per property) that allows guests to choose their room at check in (right now the check in function is essentially useless). Hilton has this feature and I LOVE it...to the point where I choose Hilton sometimes over Marriott because I get to choose my room and see exactly where I’ll be staying. Many Hilton properties also use keyless entry that is built right in to their app. I really like Marriott and I have bounced between all 3 statuses for over 20 years. But they need to keep up with the times and the competition.
Show less
Would be great if hotels actually honored half of the features!!!
Marriott Corp has tried to make a good app - but problem comes to the fact little to none of the hotels use the pre-order functionality to stock your room, they don’t use the chat function if you need something while at hotel, they do not honor the checking or late checkout out function (they don’t care and still need to use old school process to know if they can accept a late checkout). App does not notify you of a room ready early either - as the hotels don’t use the feature. App is good to book and change hotels if needed - to change a reservation you are better off cancelling and rebooking as app is not flexible on honoring changes. Basically the app is good to track Marriott points and the progress each year to make Reward levels (not a perk for me as I’m lifetime Platinum member). So being lifetime Platinum you would think Marriott would listen to their customers and force their Marriott properties to use the features in the app - or do away with the features all together. FYI - I’m also an Elite member with Hilton properties and guess what - their Hotel locations use the app and it actually works really well...
Show less
Decent, but needs some work
I can appreciate that Marriott tried to differentiate their users App experience from competitors, however, it creates a clunky feel with an overall worse user experience.
It is impossible to view previous stays inside of the app (you have to go to the Marriott website), and navigating is done by a “wonder button” for lack of a better phrase. You can not selectively toggle between individual menus, but instead tap a button the Marriott symbol which cycles you through the different menu options (booking, account, current stay).
When selecting directions to the hotel through either google maps or Imaps, it uses to coordinates which I find weird, and difficult to verify.
Further, the app has a heavy reliance on the Marriott website. This results in long loading times for different screens and a poorly integrated experience.
Aside from that, the screens look good and it has a modern feel, but needs some serious work in the realm of usability and integration. Marriott is a great brand and I hope they can address some of this in future updates!
I strongly prefer the Hyatt and Hilton apps for comparison..
It is impossible to view previous stays inside of the app (you have to go to the Marriott website), and navigating is done by a “wonder button” for lack of a better phrase. You can not selectively toggle between individual menus, but instead tap a button the Marriott symbol which cycles you through the different menu options (booking, account, current stay).
When selecting directions to the hotel through either google maps or Imaps, it uses to coordinates which I find weird, and difficult to verify.
Further, the app has a heavy reliance on the Marriott website. This results in long loading times for different screens and a poorly integrated experience.
Aside from that, the screens look good and it has a modern feel, but needs some serious work in the realm of usability and integration. Marriott is a great brand and I hope they can address some of this in future updates!
I strongly prefer the Hyatt and Hilton apps for comparison..
Show less
Worst Mobile App Ever!!
I cannot tell you how bad this app is. It doesn’t ever really maintain your login ID and password enable touch ID but doesn’t let you login with touch ID. Then they list the number for customer support for the app and you call that and it takes you to the main reservations number. They then tell you that they have the car back to a different 800-number and their call center doesn’t have it technology to transfer you there. Then when you finally get through to Support, they tell you to uninstall the app and turn your phone off for five minutes and reinstall it...Are you freaking kidding me! These guys don’t understand customer experience or mobile technology at all. Let CEO or the CMO should be fired!
Show less
Very Good
I use this app very often to make reservation or check my Marriott account and find it very good. Often used to order room services or amenities and work perfectly. Of course not in all hotels but every months better. Only room upgrades doesn’t work. If you don’t ask person face to face never got it.
Show less
Spend 2 hours but still cannot figure out how to book with certificate.
Spend 2 hours but still cannot figure out how to book with certificate.
Was working until August 3rd then stopped
After the update on Aug 3rd it no longer opens
