Leave a Review Marriott Bonvoy
Renaissance Barcelona, Spain
This is our fourth visit to this wonderful hotel! From check-in to check out, everything was superb! The staff and service remain impeccable. The hotel itself has been somewhat renovated and it’s absolutely beautiful. The rooftop bar /restaurant has been renovated and is wonderful. It now separates the pool area from the main dining area, which is great. Named Cojo, the restaurant has excellent food for anytime of the day. The views overlooking the city are spectacular! special shout out to our servers there, Tristan,Ana, and Miguel. They always remember us and we are so grateful for that. What a treat to have such ambitious, helpful young people working at your hotel. Breakfast each morning couldn’t have been better. A little something for everyone from all different countries. Thank you so much! The hotel is conveniently located therefore perfect for any stay in Barcelona. so easy to walk to many of the main sites or to catch any of the hop on hop off bus tours that are readily available. Mohammed, a tall, handsome man greeted us as we arrived and Mishael checked us in. Both outstanding employees! To sum up, all of the staff were exceptional and treated us so very well.
Thank you again for a fabulous stay!😘Show lessThree days in Barcelona, 2024
Marriott the absolute best!
We recently took a 8 day trip to California for our 25th wedding anniversary. We traveled back to San Francisco where we had our honeymoon and then went as far north Healdsburg. We rode horses in lake Sonoma. We drank wine in Napa can’t even tell you what a fabulous time we had in the weather was amazing. We drove the coast and back 563 miles! Stayed at the most amazing Marriotts all along the way we had some changes and they absolutely accommodated us with no problem whatsoever the hotels were fantastic, and the service was amazing! We redeemed all our miles for this whole trip and made point back for staying in the hotels with the specials offered on points, we were absolutely stunned when we got a beautiful BMW four series upgrade included in the Marriott air/rental/hotel package. This is the first time we’ve been through this program. It was absolutely fantastic. I can’t say enough we love being gold, elite members and are looking forward to the next step, which is platinum. Use this program again for our next trip out west and then our next trip over the pond to England and Scotland. We love Marriott and cannot wait to use the house rental Airbnb program as well.
The Man-Son-Hing FamilyShow lessCEMSH
Renaissance Santiago Chile
We have enjoyed a terrific 4-night stay at this beautifully appointed Marriott Renaissance hotel in the heart of it all in Santiago Chile! Every staff member has been wonderfully helpful and friendly and dedicated to ensuring that our accommodations meet our every expectation. Check-in staff was terrific and flexible when we arrived a touch early from our international flight. The Club Lounge or M Club on floor twelve is populated by genuine and super friendly staff who made us feel valued as Marriott members and who helped us relax and unwind from all of our adventures in this magical region of Chile. The staff and service in the variety of restaurants on site were also superb - made to order omelettes to start your day, anyone?!
The athletic club has all of the equipment that a serious health enthusiast needs to get a great workout accomplished while so far from home! We have the highest recommendation as a family for this truly top-tier Marriott property!! Bravo Renaissance Santiago!Show lessBond, Jimmy Bond
App Is Inaccurate - Check Your Points!
The app has been notoriously inaccurate for me. I’ve been a member putting on a decent amount of travel due to work but the Marriott app has become unreliable. Missing stays, missing promotion points, and missing bonus points. Marriott guest services phone line will point the blame at the hotels and the hotels will point the finger back at Marriott guest services.
I travel nearly every other week for work and have to call Marriott every month or so due to missing credits. These phone calls often take up towards an hour of my time and very often, multiple calls about the same issues. The representatives and managers on the other end see the constant errors and extensive case history on my account. I can’t imagine I’m the only one experiencing these issues. I’m on the brink of Titanium Elite status and still considering switching over to another chain due to their indifference in the customer experience.
Almost every time I call, there may be anywhere from 10-30K points missing so I encourage everyone to check their records!Show lessSleepySin
My recent experiences
Based on your experience with the Bonvoy app over the past 6 months while staying in two different countries, it is evident that you have found great value in its functionality. Your proactive approach in communicating your requests ahead of time for check-in, service requests, and local area inquiries showcases a strategic and efficient use of the app's features to enhance your overall stay experience.
The app's convenience in facilitating communication with the hotel staff and addressing your needs in advance has likely contributed to a smooth and personalized stay at the properties you visited. Your consideration for planning ahead reflects a proactive and organized travel approach, which is commendable.
However, your concern regarding the process of modifying reservations, whether to add or subtract from them, suggests a potential area for improvement in the app's usability and clarity. Streamlining the steps required to make changes to reservations could enhance user experience and provide added convenience for travelers like yourself who value flexibility in their plans.
Overall, your adept use of the Bonvoy app to communicate preferences and requests in advance has undoubtedly contributed to more enjoyable and tailored stays during your travels. Addressing the reservation modification process could further enhance the app's user-friendliness and solidify its position as a valuable tool for seamless travel experiences.Show lessKompleksonedge
What’s Not To Love?
I confess to being a Marriott lover. I don’t have a zillion miles. I got lucky that during my career I traveled a lot and had been tipped off by co-workers to always try to book Marriotts … I definitely can’t touch most of the members whose lifetime points are in 7 figures (probably many with even more).
What I learned early on (mid-‘90s) was that whether I was in a top 5-star big-city hotel or a small-town FFI, I was treated with friendliness and care by everyone who worked there and always felt safe and comfortable. (Favorite memory was woman at front desk at a FFI in a smallish Texas city bringing me —unasked — Pepto Bismol and ginger ale when I was felled by a stomach virus during a work road trip).
I retired several years ago largely due to health issues but I still always try to “go Marriott” whenever/wherever we travel.
While I’ve digressed, to answer the specific prompt, the Marriott app has been a huge help by making options clear and easy. (To misquote Tina Turner, I like things clear and easy).
JUST made an online app reservation for a midweek getaway with my husband in July and have none of the creeping “will this get screwed up?” qualms I sometimes get … instead I can relax about the lodging (Courtyard SLO!) and instead do homework on restaurants and fun things to do in driving distance!
I’m so happy to be a “Marriott For Life” person … thank you all for everything you do!!!Show lessHijinksAndSue
Inconsistent performance
The app is great, but I should mention the policy to treat me like two different people whether I am staying with you as a flight attendant or as a civilian is very uncomfortable. I have earned my status over decades very close to ambassador and exceeding platinum for life, many thousand of dollars spent. Most of the time when I come to your hotels you treat me like I am a first time customer and don’t acknowledge me in any even though I know you know who I am, (I’m in the app) no breakfast no lounge no welcome gift, sometimes no points even when I am paying myself. I think it is wrong for you to treat me this way when I am staying with you and wrong for you to contract with United Airlines to undermine my status. It seems you have met at high level to plot to demean the status I have earn with my loyalty. It is unjust, immoral, and an interference in our business relationship for you to meet with a third party United to undermine my relationship with Bonvoy. You have been doing this sporadically for decades, but the bad behavior has now reached a crescendo. While you are capable of a five star performance you treat me At at two star level more than half the time I stay with you.Show lessMJLongval
Don’t use app to book (revised 3/2/24)
The app works well for everything but when you book through the app it is 10-20% higher than if you log into the Marriott website. I have checked and all filters and rate types are identical. When I talked to the person checking us in they said this is America and it is a way to increase profits. Researching online it appears that this is a universal problem and has been going on for a while. I think Marriott owes a lot of points to their rewards guests to make up for this deception.
I received a response that explained the app shows a total cost including all fees and taxes where online it just shows the basic rate. I did confirm that is the difference so I am updating my review. 5-stars is more accurate as using the app works very well in all other aspects to book, check in, and check out. My only issue now is the front desk at one hotel which is not a reflection on the app. I will pursue that issue directly with MarriottShow lessmaine traveler
Developer Response
Hello, thanks for your feedback. The mobile app and web have identical pricing. The difference between the app and the web is that the mobile app includes taxes and fees in nightly room pricing by default, while the web does not. We are sorry for any confusion however, the pricing is identical. Thank you for using the app!Booking with Marriot BonVoy app
Traveling through the Marriott universe across the USA, with 15 nights this year alone, felt like a VIP tour with Tony Stark's tech at my fingertips, thanks to the Marriott app. Its user interface is as sleek and intuitive as an iPhone in an Apple ad, making navigating hotel options as easy as swiping through a playlist. The mobile check-in and check-out feature is a real life-saver, akin to having a Doctor Strange portal for bypassing queues. Integrating my Marriott Bonvoy adventures feels like tracking achievements in a video game, only with real-world perks and rewards. The app's performance is as reliable and speedy as a Millennium Falcon jumps to hyperspace, with no crashes or glitches. The cherry on top? The customer service chat feature, is as responsive and helpful as JARVIS to Iron Man. For anyone traversing the travel galaxies, the Marriott app is your trusty sidekick, turning each stay into a blockbuster experience.Show lessChill pill pill
GREAT Customer Service and very Clean
First, let’s start with customer service! We were checked in and given our room with no problem. The first thing I do in any hotel is check the room thoroughly to ensure everything is clean. Not only was it really clean, but the entire hotel smelled fresh! The next day, we met Ms Yui and her son at the front desk. They were very pleasant! Our room was a bit warm so we called down and asked about the AC as we assumed it wasn’t working bc we couldn’t get the room cool. Ms Yui sent her son up and he readjusted our AC. He was very nice and assured us it was ok but even then Ms Yui kindly offered us another room but when we got back to our room us was cool so we decided to stay put! We will be here until Wednesday and have already made another reservation for next month when we come up to with our son who attend Dean College for Senior night!
Bottom line, you just can’t beat a clean stay AND great customer service!Show lesskkflippypie
