Leave a Review Marriott Bonvoy
App only good for tracking status
Marriott updated this app so that it is no longer possible to request a room upgrade using suite night awards. You must use the old fashioned way of going to their web site to request an upgrade. And once you do so, the app doesn’t even show the request is pending. The app also doesn’t show rate details for some reservations. Again, you must go to their website to see them. Not all hotels honor checking in via the app and requesting a mobile key, which is supposed to allow you to bypass the front desk and go straight to your room. When you check in using this feature, they still make you come to the front desk and show your credit card before they will activate your mobile key. Finally, hotels don’t honor your late checkout request in the app. You still need to call the front desk or use the chat feature in the app to make the request and confirm a late check out is available (I am a Titanium member). Basically, this app has become useless for anything except tracking your status.Show lessStepburns
Man in the middle attack
For some reason the latest app I’ve downloaded/updated is now reporting I have a man in the middle attack. It doesn’t matter what network I’m on. Either home WiFi or cellular. I have had Norton 360 on all my devices including my iPad 12.9 pro as well as the Secure VPN. My iPad Marriott app works on my iPad but no longer works on my iPhone 11. There is no other way to report this than here. I am a Loyal Marriott Bonvoy (Titanium) and MVC (Presidential) member. There are many problems with the app, but even worse is the fact that I have 10 suite awards and can’t seem to get them accepted at most if not all Marriott properties. Yes, I am very disappointed in what Marriott has become, after spending 10’s of thousands of dollars in MVC as well as almost exclusively using Marriott properties. I’ve been to many properties across the country and Europe. A very bad example of a Marriott property was Fairfield Inn and Suites in Hattiesburg Mississippi. You should be embarrassed to own that property.
So please, Fix the app and have someone on the corporate level do inspections on your properties. It seems the bigger Marriott becomes, the worse the facilities get. Of course there are great Marriott properties. Those are normally financially out of reach to many of your potential patrons.Show lessTurbocouch
Developer Response
Hello, thank you for your review; we are sorry that you saw this error and we are working to resolve it. Please check any security software apps for web proxy settings and disable these settings to avoid this issue. Thank you as always for using the Marriott Bonvoy app.The app that makes a difference in travel
Title: "A Travel Companion Like No Other"
Review:
The Marriott app has swiftly become an indispensable companion in all my travels. Its sleek design and intuitive user interface have made tracking my rewards points a breeze, subtly nudging me closer to my next goal with each stay. Marriott has always been my hotel of choice regardless of which corner of the globe I find myself in. Their vast selection of 4 1/2 to 5-star rooms never fails to add a touch of luxury to my stays, making every trip feel like a lavish retreat. This app not only consolidates all my bookings and preferences at my fingertips but also enhances my loyalty to Marriott, by constantly showing me how close I am to my next rewarding experience. With each journey, I am greeted with stellar room choices, each one seeming to outdo the previous. Through this app, Marriott has managed to seamlessly blend the practicality of booking and point tracking with the allure of their exquisite room variety. It's not just an app, it’s my passport to a world of comfort and luxury.Show lessBernard jordan
Shahbaz Khan (Human Rights Consultant)
Stayed at Marriott Casablanca between Sept. 2nd to 4th. It was pleasure to see this beautiful city. Hotel staff welcome us warmly at the doors, front desk Staff Ms. Jehan was pleasant person and checked us in quickly.
In cafeteria on breakfast, we met Mr. Ilias at desk, extremely welcoming employee, nice, soft spoken and courteous very fluent in English. Although I talked in Arabic with him but he showed his best services to us. Ms. Wadiaa is another very efficient server we met. She serves us everything we asked for. We recommend to visit these efficient and courteous people if you visit Casablanca. Thanks everyone at Marriott Casablanca. Love you guys❤️.
أقمت في فندق ماريوت الدار البيضاء بين 2 و 4 سبتمبر. كان من دواعي سروري رؤية هذه المدينة الجميلة. يرحب بنا موظفو الفندق بحرارة عند الأبواب، وكان موظفو مكتب الاستقبال السيدة جيهان شخصًا لطيفًا وقاموا بتسجيل وصولنا بسرعة.
في الكافتيريا أثناء تناول الإفطار، التقينا بالسيد إلياس في المكتب، وهو موظف مرحّب للغاية، لطيف، ولطيف، ومهذب ويجيد اللغة الإنجليزية. ورغم أنني تحدثت معه باللغة العربية إلا أنه أظهر لنا أفضل خدماته. السيدة Wadiaa هي خادم آخر فعال للغاية التقينا به. إنها تخدمنا بكل ما طلبناه. نوصي بزيارة هؤلاء الأشخاص الأكفاء والمهذبين إذا قمت بزيارة الدار البيضاء. شكرًا للجميع في فندق ماريوت الدار البيضاء. أحبكم يا شباب❤️.Show lessShahbaz Abu Ahmed
Customer service and room quality
The people were very nice and accommodating when checkin. I had issues with our tv the 1st day, then someone tried to fix it but the repair didn't last. The next day the head engineer helped fix it, but it stopped working again so had to call for help again later that day. The next day it stopped working so I called again for help and couldn't get a response from the front desk. Unfortunately this has been a problem for our stay because it's a major inconvenience. The room cleanliness is very good, we were serviced daily. Beds are semi-firm, not the best and not the worst. The elevator is loud or the walls are thin so you can hear everything. Rooms are very small. Customer service is good on most days but after talking to several staff, your membership value grants you extra perks! Interesting to know next time I need a hotel. The last day I couldn't get a response to a repair request for the tv, maybe because I don't have the highest membership value or not enough staff. Interesting hotel!Show lessFlexin75
Would give 5 stars if…..
If only the mobile key worked. Experienced malfunction issues throughout my stay that sometimes even affected my regular room card. Got the mobile key to work a little at the end of the first day and a little on the second day after numerous resets of mobile key, card key, and mobile key with card key at front desk. Sometimes mobile key worked to enter room, but card key stopped. Sometimes mobile key wouldn’t open room, but would open other doors like pool or outside BBQ fire pit door, but card key would stop. When both the room key and card key worked properly, the mobile key would stop working the next day. My iOS and app are up to date. Friend forcing app to close and restart. Signed out and logged back in. Nothing fixed except the occasional reprogramming at front desk or reissuing of mobile key, but problem tends to repeat the next day. Sounds like app or their network needs to be fixed.Show lessNightGuard2002
Great out wish there was a couple more features
It would be really nice to see the option to filter through more amenities such as hotels with balconies/personal outdoor space, close to popular areas, floor availability/preference etc..
It would also be nice if y’all‘s mobile key system worked like the Hilton app, where there was no need to go to the front desk. in to play with corporate rates but if you’re already an established member ( silver, gold, elite) This should automatically make an exception.
Overall, extremely easy to use, navigate, 100% meets my expectations since my company switched from Hilton. On Marriott as a band, I’m extremely pleased with the quality of hotels I find with Marriott versus Hilton. One issue I do have that Marriott does his lack of transparency on reviews from customers, the reviews used are biased and paint each location in a better late than they actually are. Online Google and Trip Advisor reviews actually paint a truer picture of each location.Show lessSilverdesk84
Only Pros to report
I travel frequently for business, and already am a very loyal Marriott customer. Their Bonvoy app makes retrieval of my itineraries quick and easy, and has all the critical functions of their full browser website. I found the app to be definitely superior to their competitors’ when booking a trip this year to visit family in Mexico, requiring hotel stays in 5 cities in 10 days. The hotel/property search was spot-on accurate, even with feeding it international addresses (i.e. the Mexican address of a family member or friend, which many Maps apps have difficulty parsing the different format). The search results were truly within the “x” miles distance from where we needed to be, and the rooms were accurately described. As with the full website, they include a very handy feature that includes fees/taxes/VAT in the per night rates while comparison shopping.
I really do not have any cons or complaints to report. The app is regularly updated, so I have yet to experience even the smallest bug or glitch. Thank you for making the hotel aspect of travel incredibly simple and easy!Show lessBo67268
Learn from Hilton
App works great if all you want to do is track your points and reserve a room. If using for checking in most Marriots still require you to physically check in before they release the mobile key. Often they even need to swipe your credit card again. Next issue is you have less than a 50% chance that the mobile key will even work and the times it does work your not sure since it is so slow. I called support on this once and they blamed my new iphone, which btw worked perfectly at Hilton. Checking out is almost as bad. I travel for work yet they cannot seem to ever email my receipt to me unless I visit the front desk when leaving and specifically requesting it. The app says receipts are available there but it takes weeks to show up. I need these for expense reports asap. When i use the Hilton process i have a receipt in my inbox before i get to my car. I get much of this is not the apps fault itself but how can Hilton do it so well and Marriot so bad. This is not rocket science. Marriot i like your points but your app workflow is awful.Show lessBig Red IV
Below average room. Excellent Staff!
The room is below average. Little things like the cheap power outlet on the nightstand lamp is loose and won’t hold a phone charger without it falling out of the socket (think Ikea quality). There’s no alternate accessible power outlet near the nightstand. The TV menu operates extremely slow. I can barely see the TV Guide menu because of the commercials in the background that overlay the screen obscuring the TV Guide menu. They want you to sign into your own Netflix account. You should never use your password on a hotel TV. That’s a huge security risk as they now have your password. The balcony Door lock is cheap and barely works on the first floor. There’s no feature to use my phone to unlock the hotel door. The sheets are hard and feel rough like they’ve been washed too many times and it’s time to replace them. On a positive note the bathroom was clean and the shower works well. The staff has been friendly as well. But at $600/night I expect the small things to be better.Show lessiPhonePhive
