SAML won’t work on iPad Pro
Response from developer
Our sincere Apologies for the inconvenience caused. We need below information to debug the issue on our side. 1. Is SAML is working on iPhone and web ? 2. Build number for your server. 3. Screen recording of the issue. Could you please send us above details to servicedeskplus-support@manageengine.com and memobile-support@zohocorp.com to assist you asap. Thanks for understanding.
Something is missing
Our IT department has tried everything and can’t find a way for the runners to get an audio notification.
HELP!!!!
Response from developer
Our sincere Apologies for the inconvenience caused. Hope you mean receiving push notifications on whenever any update happens on ticket. As of now, we provide option to send push notification whenever ticket has been assigned and any notes added. We will check the possibilities provide more options asap. Please share your feedback to servicedeskplus-support@manageengine.com and memobile-support@zohocorp.com if you have any other information. Thanks .
Poor function, awful interface.
Response from developer
Our sincere apologies for the inconvenience caused. We are working on UI/UX revamp and we will cover up all issues in it. Could you please share us the detailed information of notification issue to this email ids servicedeskplus-support@manageengine.com and memobile-support@zohocorp.com to assist you better. Thanks for understanding.
Unusable with a SAML login.
App doesn’t work on iPhone 14 Pro Max
Response from developer
Our sincere apologies for the inconvenience caused. We have fixed the issue on our latest version 5.7.4. Kindly update app from App Store. Please send any other queries related to app to servicedeskplus-support@manageengine.com and memobile-support@zohocorp.com.
Buggy
Selecting more photos from the gallery in dark mode is difficult as the buttons are white font on a white background.
Response from developer
Apologies for the inconvenience caused. Could you please share us the detailed information about the issue to this email ids servicedeskplus-support@manageengine.com and memobile-support@zohocorp.com. Kindly share your server build number to assist you asap. Could you please delete app and retry once. Thanks for Understanding .
Immediate error at login
You guys really need to work on this app.
Response from developer
Apologies for the inconvenience caused. Could you please share us the detailed information about the issue to this email ids servicedeskplus-support@manageengine.com and memobile-support@zohocorp.com. Kindly share your server build number to assist you asap.
App password field
Response from developer
Our sincere apologies for the inconvenience caused. 1. We are not allowing user to paste password on password field due to some security reasons. This is expected behaviour. 2. Mobile app supports SAML login. User can see SAML login button below the login button. Kindly share more details like server build number and test server details to these mail ids servicedeskplus-support@manageengine.com and memobile-support@zohocorp.com if the problem persists. Thanks for understanding.
App is force closing when pressing request details
Response from developer
Our sincere apologies for the inconvenience caused. Kindly share test user details and test server if possible to assist you asap. Please share the details to these mail ids servicedeskplus-support@manageengine.com and memobile-support@zohocorp.com. Thanks for understanding.
Crashing
Response from developer
Our sincere apologies for the inconvenience caused. Kindly share more details about the issue like which module you are facing the issue and exact scenario. Share test user details and test server if possible to assist you asap. Please share the details to these mail ids servicedeskplus-support@manageengine.com and memobile-support@zohocorp.com. Thanks for understanding.
