Free
IT helpdesk | ServiceDesk Plus
On-premises service desk app
⭐️2.3 / 5
Rating
🙌46
Ratings
📼5 scs
Content
📦w/o updates
Updates frequency
🗣❌ unsupported
Your locale
- Versions
- Price History
- Description
- FAQ
All Versions of IT helpdesk | ServiceDesk Plus
5.9
September 15, 2023
FAFR Support: While creating or editing requests from ServiceDesk Plus mobile app, Administrators can allow field and form rules to be executed by toggling ON Enable Field and Form Rules for Mobile App option under Admin > Templates & Forms > Field and Form Rules.
On updating priority, the Impact and Urgency fields will auto-updated based on the priority matrix.
Scripts cannot be executed via Field and Forms Rules for requests created or edited via mobile app. This feature supported from server build 14501.
More5.8.13
September 12, 2023
1. We have provided search option on Approvals list page using approval's title,id and requester name.
2. Photo library items are now sorted by recently added items.
More5.8.12
August 30, 2023
1. Supported Multi-Factor Authentication from SDP Build 14500.
2. Introduced UAT and Release stages in Change Module from SDP Build 14500.
3. Minor Bug Fixes and Feature Enhancements.
More5.8.11
June 15, 2023
Request filters & reply request API's, have been migrated to V3 in iPad app.
More5.8.10
May 18, 2023
Chat module API migrated from v1 to v3 (from server build 14300).
5.8.9
March 29, 2023
Earlier, the app crashed while coming back to the foreground due to authentication API issue in the server build 11200 or below. It has been fixed.
More5.8.8
March 23, 2023
SAML Login crash issue fixed.
5.8.7
March 20, 2023
1. This version supports localisation for Hindi, Armenian and Ukrainian languages.
2. Bug fixes and performance improvements.
More5.8.6
March 1, 2023
1. Approvals issue during approving request approvals fixed (below 14105 server).
More5.8.5
February 27, 2023
1. This version supports Georgian, Thai, Greek, Lithuanian, Macedonian and Bulgarian languages.
2. Request Filters API migrated from v1 to v3 (from server build 14105).
3. General issue fixes and stability improvements.
MorePrice History of IT helpdesk | ServiceDesk Plus
Description of IT helpdesk | ServiceDesk Plus
The IT help desk software trusted by 100,000+ service desks world wide
The right help desk app for you
- The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified. So you can access best in class features to manage your IT help desk.
- This is the only Voice based app in the IT help desk industry
Manage your IT help desk tickets on the go
- Create, manage, and close help desk tickets
- Add subject, description, attachments, resolutions, tasks, worklogs, and notes
- Take a picture from your phone and automatically add as attachments to the tickets
- View all the details of your ticket including conversations in a single pane
- Edit, pick up, assign, close, delete, and reply to tickets
- Get important ticket updates as push notifications
Get custom views of your tickets
- Choose from a wide variety of default views like All tickets, Open tickets, Assigned to me, etc.
- Create custom views for faster access to tickets that matter
- See response and resolution SLA status flags in the request list view screen
Help end users contact the help desk anytime from anywhere
- Enable end users to raise tickets from the mobile app in minutes
- Get end user contact information from within the help desk ticket
Streamline help desk tasks
- Add tasks to be associated with help desk tickets
- View, edit, and delete tasks as needed
- Assign tasks to technicians for clear ownership
- Mark scheduled and actual start and end times to keep track of schedule compliance
What Customers Say
ManageEngine ServiceDesk Plus is really easy to use and our goal for getting people to use the system has become more attainable.
- Chris Joyner, User Support Manager, UNC Asheville
ServiceDesk Plus is an excellent product. We simply love the dashboard as it allows us to keep a watch on the tickets and quickly provides useful information.
- Darren Hammond, ICT Manager, Lesedi Nuclear Services
To try the demo of the mobile app , install it on your phone and use the following credentials to login.
Username: demo
Password : demo
Note: This is not a standalone application. To log in, you must have downloaded and installed ServiceDesk Plus app or have an account with ServiceDesk Plus.
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IT helpdesk | ServiceDesk Plus: FAQ
IT helpdesk | ServiceDesk Plus is available on iPad devices.
The IT helpdesk | ServiceDesk Plus app was launched by Zoho Corporation.
IT helpdesk | ServiceDesk Plus requires iOS 14.0 or later.
2.3: The IT helpdesk | ServiceDesk Plus app receives average reviews and ratings.
Business Is The App Genre Of The It Helpdesk | Servicedesk Plus App.
The current version of IT helpdesk | ServiceDesk Plus is 5.9.
The latest IT helpdesk | ServiceDesk Plus update came out on June 28, 2024.
IT helpdesk | ServiceDesk Plus was first released on February 5, 2023.
Zoho Corporation: Contains no objectionable material.
The IT helpdesk | ServiceDesk Plus app can be used in Arabic, Armenian, Bosnian and 36 more.
Sorry, IT helpdesk | ServiceDesk Plus is not available on Apple Arcade.
Sorry, in-app purchases are not accessible within IT helpdesk | ServiceDesk Plus.
No, you cannot utilize IT helpdesk | ServiceDesk Plus with Apple Vision Pro.
