Incorrect Username/Password
This is after the app working fine for a year after dealing with a recurring issue where the technician key had to be reset weekly just for it to work.
I can’t sign in, but the app will constantly notify me of when tickets are assigned. It needs to be looked at, it is unusable in it’s current state and makes work harder.
Response from developer
Our sincere apologies for the inconvenience caused. Could you please share us the detailed information about the issue to this email ids servicedeskplus-support@manageengine.com and memobile-support@zohocorp.com. Kindly share your server build number to assist you asap. Thanks for understanding.
Barely functional
Response from developer
Sorry for the inconvenience caused. Please send the following information to servicedeskplus-support@manageengine.com and memobile-support@zohocorp.com. 1. Screenshots of the barcodes 2. App version We will analyze the issue and get back to you as soon as possible.
Does not login
Response from developer
Apologies for the inconvenience caused. This is known issue in our server. Could you please send a mail to this email ids servicedeskplus-support@manageengine.com and memobile-support@zohocorp.com. We will provide a jar to handle this issue. Thanks for Understanding .
Useless
Response from developer
Apologies for the inconvenience caused. Could you please share us the detailed information about the issue to this email ids servicedeskplus-support@manageengine.com and memobile-support@zohocorp.com. Kindly share your server build number and screenshots to assist you asap.
Missing features
Latest update broke login
Response from developer
Apologies for the inconvenience caused. Could you please share us the detailed information about the issue to this email ids servicedeskplus-support@manageengine.com and memobile-support@zohocorp.com. Kindly share your server build number to assist you asap. Thanks for understanding.
No notifications?!
Response from developer
Apologies for the inconvenience caused. As of now we are sending notifications if the ticket is assigned to particular technician. We will check the possibilities to send notifications to all technicians if the ticket got assigned to particular group. Kindly send detailed mail to servicedeskplus-support@manageengine.com and memobile-support@zohocorp.com for any further queries. Thanks
No SSO login support for an enterprise help desk?!?
Response from developer
Our sincere apologies for the inconvenience caused. SAML login support in mobile is in progress. We will try to release soon. Kindly bear with us. Thanks.
SAML SSO is crucial
Response from developer
Our sincere apologies for the inconvenience caused. SAML login support in mobile is in progress. We will try to release soon. Kindly bear with us. Thanks
Doesn’t support SAML authentication
Response from developer
Our sincere apologies for the inconvenience caused. SAML login support in mobile is in progress. We will try to release soon. Kindly bear with us. Thanks
