ServiceDesk Plus | On User Reviews

ServiceDesk Plus | On-premises

Zoho Corporation

Business

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Doesn’t support saml authentication

Doesn’t support saml authentication, so since we changed to saml we can’t use this app anymore ☹️

Rich201213

4 years ago

Response from developer

Our sincere apologies for the inconvenience caused. SAML login support in mobile is in progress. We will try to release soon. Thanks for understanding

Bottom buttons cut off

The buttons on the bottom of the screen are cut off and unusable on iPhone 12 pro and iOS 14.2.

Vortexmike86

4 years ago

Response from developer

Apologies for the inconvenience caused. We fixed this issue in our recent update (version 5.4.3) . Please update to latest version available from App store. Thanks.

Better but still not good

Compared to older versions this one is at least functional and has an ok UI design. However usability is bad, and a lot of features that would be extremely useful on mobile (reply templates for example) are missing. Notifications are unreliable as well. This app can’t really be used to do real work on mobile.

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Matthieu c64

5 years ago

Response from developer

Sorry for the inconvenience caused. Please list down the features that you think would be extremely useful on the mobile app so that we can prioritize and will try to support them in the upcoming releases. All notification related issues have been fixed in the recent updates. If you still face some issues in the notification, feel free to share the detail of the issue. Please send the above details to servicedeskplus-support@manageengine.com / memobile-support@zohocorp.com so that we can assist you better.

Not supported

Not supporting in my device i try mani time , received error Mas ..

Some.0ne

5 years ago

Broken

After a recent update, I’m unable to pick a group to assign tickets to. I have to assign it directly to a technician. I tried reaching support, but haven’t received a response.

_kish

5 years ago

Response from developer

Sorry for the inconvenience caused. We could not find any ticket information on your name. Please send the below information to servicedeskplus-support@manageengine.com and memobile-support@zohocorp.com. 1. Server build number and App version 2. App screenshots 3. Device model and OS We will analyze the issue and get back to you as soon as possible.

The latest update is amazing!

I love the new interface and ESM options! Kudos!!!

Madhusudan1928

5 years ago

iOS app not updated

The iOS app has not been updated to support iOS 13 or the new screen formats in the iPhone 11 family. Currently button on lower part of screen are barely visible and difficult to select.

cfickett

5 years ago

Response from developer

We are sorry for the inconvenience caused. We have fixed the issue and the app has been updated in the Appstore (v4.4). In case of any queries, kindly write to servicedeskplus-support@manageengine.com to assist you better.

Unusable on iPhone 11

The app worked fine on my iPhone 8 when upgrading to iPhone 11 and the bigger screen the button of the app becomes totally garnered and unusable. Will this be corrected or should I look into a different Helpdesk application?

tratz1