Pretty awesome App
I love pretty much everything existing about this app and the ease of using the tools. Flagging and seeing all your transactions, transferring money between accounts. I also enjoy the different graphs and budget helping tools. There are however some things that I would add or change: -24 hour “real” help as opposed to just a cancel or lost credit card phone-Being able to transfer money into other BECU accounts or other bank institutions. I know that some of these are available by logging in online but I downloaded the app to avoid that
Show less
Early Saver and Love it!
Hi! I am currently am a soon to be a legal adult and have been an early saver since last year and I honestly love BECU in general it’s so easy especially for young adults who maybe nervous to start this process and you know learn how to save, etc. or if your really just wanting to get the process ready and done then BECU is the bank for you. And the app is easy to manage and understand. And if anyone has issues you can always call or got to the banks and they are always nice and happy to help! Thanks BECU!
Show less
Messenger feature rarely works
There are a lot of great features about mobile banking. One of them used to be the messenger feature on here. For over a year I couldn’t even use it. It kept saying there was some type of error. Yet I was able to use all the other features like mobile deposits. Today I tried to use messenger again. It wouldn’t show me my conversation that I was having with a representative. I kept randomly getting bubble pop ups from my phone with partial read outs of the message. But when I go to the app and click on the little bubble that said I had 2 messages, then it all disappeared.
Show less
Best
First of all BECU is the best banking experience. I don’t think I ever banked with a bank better than this. I banked with First Independent Bank which sold out to Sterling Financial. I banked with Washington Mutual which sold out to Chase. Had problems with those banks. I banked with Bank of America which has endless fees on top of fees for no reason. BECU has provided best service without any fees and this app is well put together. I had minor glitch moment with it only once I’m signing in and that got taken care of right away. It’s very easy to use. Love that they notify me for every use of this app when money comes in or out. Love the budget option there. Love their communication. I enjoy this bank and the app 100%
Show less
Response from developer
Thanks for the great review, idea4youuu! We definitely strive to provide positive experiences for our members and we’re glad to hear we met your expectations. Thank you for being a member.
I’m not the guy who’s gonna review his banks app but
Personally, I’m always afraid to check my bank app. I can’t bear to face the financial consequences of my reckless behavior over the weekend. While the BECU app doesn’t change how I feel about my negative account balance on Monday morning, boy does it look nice on the screen. Regardless of your situation, you have to appreciate the quality and usability of the interface. I just discovered the budgeting feature (which is actually pretty useful) but for all those over-budget parts of your life, you can swipe them right away! It is a very pretty app, and I really get the sense that I am in control of my money. It helps me understand that is it truly my own fault that I can’t pay for these groceries I’m buying right now.
Show less
Response from developer
Hi, Keaton.Thanks for your feedback. Sorry to hear that Monday's are not fun when you check your balance. Have you considered signing up for a free Finacial Health Check with BECU? Our Financial Health Check is a powerful one-on-one coaching service designed to help you achieve your financial goals–and it's free to BECU members. https://www.becu.org/members-matter/education/financial-health-check
Love it!
This app is very efficient & convenient. I’ve had this back since I was 16 years old & had to move a few years back. So going into the branch wasn’t an option. The app has everything I need between transferring money between accounts, pausing my card if I need too, chatting with an agent and even being able to see all my transactions. This app is amazing, especially for those who live out of state. Thank you BECU for your service & always lending a helping hand. They will always be my bank. I give this app a five star rating.
Show less
Worst Banking App I’ve Ever Used
I have never submitted a review in the decade+ that I’ve owned an iPhone and used the App Store, but this app is SO bad I have to write something. Like their website, nothing in the app is intuitive or user friendly. For a company that’s based in a leading tech city, it’s crazy to me that to do ANYTHING with an account you have to call someone. The chat function in the app is a joke - you submit a message and it disappears, with no way to even see what you’ve submitted and never being connected to a representative. Two months ago I wanted to order checks and I gave up because it was such a headache. Today I want to change my withdrawal limit (that’s it!!!!!!), I open the chat, and it’s STILL broken. The app hasn’t been updated in over two months. Why does this company not invest in their web services?! It’s beyond comprehension. The difficulty of trying to accomplish such small things is leading me to switch banks.
It gets 1 star because it’s easy to transfer money between accounts, so I get that’s a positive.
It gets 1 star because it’s easy to transfer money between accounts, so I get that’s a positive.
Show less
Response from developer
Hi Miranda. BECU Messenger should be working. It would be best if you spoke with one of our Techinal Support Analysts, they'll be able to troubleshoot with you and see why this is happening. You can reach them at 800.233.2328. Thanks.
App Works But Don’t Expect Accurate Account Info
BECU is a great credit union but this is not the place to review them, it’s to review their app, which generally works and has a lot of useful features. However, there is an ongoing issue that they have acknowledged but seem unable to correct which really limits the usefulness of the app for day-to-day banking, and that is that the app regularly fails to sync your latest account activity. Need to know what your checking account balance is? - the app works fine. Need to know how your balance got to that level? - sorry, the app can’t tell you… go find a computer and log into their website. As of this moment, my checking account transactions have not updated for 3 days. This has been happening for months and months with no apparent resolution in sight.
Show less
Big bank becu
Considering all the big bank changes BECU has now made, making them no longer a small feel good bank, you’d think they’d get the app together. Consistently not using Face ID so I have to log in with my obnoxiously long password, constantly has issues logging me in at all, sometimes balance have a glitch where they’re all just zeroed out, frequently get error messages when trying to log in, get requests for my fingerprint (haven’t had a fingerprint phone in over a year also have had Face ID set up for years) and won’t allow me to log in. Also hate all the increases in fees in everything and the out of bank atm fees being waived went away. And etc etc etc. I hate becu.
Show less
Simply The Best(again)
My previous rating still stands!
Much of my rating is for the fantastic way BECU takes care of its/my business. Always straightforward and professional. I've lived in Nevada and California for the last few years and have found that BECU still meets my needs. The only thing I can't do here is deposit cash into my accounts. No problem, though, nobody gives me cash in amounts I'd need to deposit. The app handles check deposits flawlessly and the main website handles everything else.
Much of my rating is for the fantastic way BECU takes care of its/my business. Always straightforward and professional. I've lived in Nevada and California for the last few years and have found that BECU still meets my needs. The only thing I can't do here is deposit cash into my accounts. No problem, though, nobody gives me cash in amounts I'd need to deposit. The app handles check deposits flawlessly and the main website handles everything else.
Show less
