Blocked for no reason
It worked well for one day but by evening I was blocked. Either Yandex Taxi or my bank declined a 55 cent tip. Multiple attempts to get unblocked through responding on the app or through the web site have failed even though I received a text message that it was fixed. They resolve a simple problem. If you chose the even the 15% tip small amounts may appear suspicious to a bank.
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Terrible option for international Travelers
I am an Indian national. As soon as I landed in St Petersburg, I downloaded the Yandex app and tried to register with my Indian cell phone, which did not work. After that, I bought a Russian sim card, and thankfully, the app started working. The problems didn't end there. I tried adding my Indian credit card(Visa), but the Yandex application failed to verify the card. It's been five days I have been trying to contact the support, but they don't seem to comprehend my problems, let alone solve them.
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Response from developer
Let's have a look — please email us at blogs@taxi.yandex.ru.
The worst service in Tashkent
I took Yandex taxi in Tashkent twice, first driver was alright but Yandex taxi app didn’t work properly and took us to a wrong location I got charged more. Second driver was horrible, he was driving like guys in action movies. Aggressive, reckless driving, driving in opposite way crossing 2 solid lanes, inpatient. Driving on speed bumps at 50 km. Such a Knucklehead. They should be deactivated right away. I don’t recommend to take this service. Don’t take that risk
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Awful
The app is working very bad, you can’t see the car if it’s coming or not. App doesn’t show correctly your actual location and not shows right location of your destination. All the time drivers choose the longest way to your destination. Most of the drivers are from Uzbekistan and Azerbaijan. I had an episode when the driver was going the opposite way I needed and when I started to complain about it he blocked the doors and asked for more money. I wouldn’t recommend to use this app, especially for the girls that travel alone. It is simply dangerous!!!
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Bad service
The taxi drivers park where they want and wait there expecting me to walk 5-10 mins. This has happened a few times. Cancelling means you are still charged for the ride. Trying to find a better alternative to Yandex now.
Great app overall!
The UI is very easy to use, and the app overall is one of the better taxi apps I have used! It helps if you don’t really know your way around the city so thank you to the developers for this!
App is great
Works amazing, but when i order a taxi, some times (pretty often) the driver gets different address.. the coordinates are right and the price is right... So i start every to with the same conversation.
Such a mess
Receipts in this app are a complete mess, some are missing some are showing wrong time.
App constantly kept refusing my credit card during a ride. Sometimes it would agree to put it back on but sometimes I had to get cash to pay the driver.
Subpar experience overall. 👎
App constantly kept refusing my credit card during a ride. Sometimes it would agree to put it back on but sometimes I had to get cash to pay the driver.
Subpar experience overall. 👎
The worst customer service ever
It doesn’t deserve even 1 star. I was charged wrong amount and I had to call customer service to get that charge adjusted. They couldn’t help me by phone so I sent request to a specialist. In a week I got an answer by email but it didn’t actually mean anything, it was not helpful, kinda “sorry for the inconvenience” but the price was not adjusted.
So I called again, sent another request which was not answered at all. After all I called 3d time and asked to talk to a specialist or customer service manager. I was told that they don’t have that kind of service. What do you mean “don’t have”???? It’s ridiculous, they asked me to wait 2 more days for specialist to call me... and it’s been 2 weeks since I called last time. Bad bad bad ugly service!!!! I regret yandex bought Uber, cause Uber has better customer service for sure!
So I called again, sent another request which was not answered at all. After all I called 3d time and asked to talk to a specialist or customer service manager. I was told that they don’t have that kind of service. What do you mean “don’t have”???? It’s ridiculous, they asked me to wait 2 more days for specialist to call me... and it’s been 2 weeks since I called last time. Bad bad bad ugly service!!!! I regret yandex bought Uber, cause Uber has better customer service for sure!
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Worst app
So I payed with Apple Pay, and for some reason payment didn’t completed successfully, but I got information about from driver when we already started to drive.
When I payed with Apple Pay it was 941 rub., so I payed 950 to taxi driver, as he does not have change (nothing new here, this is why I wanted to use Apple Pay).
After trip, I’ve got an email that final trip price was 770rub., and when I was paying at the end of the trip, there were nothing there about the price.
When I payed with Apple Pay it was 941 rub., so I payed 950 to taxi driver, as he does not have change (nothing new here, this is why I wanted to use Apple Pay).
After trip, I’ve got an email that final trip price was 770rub., and when I was paying at the end of the trip, there were nothing there about the price.
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