“Extra comfort” ride option is a scam. English support is poor in ap
I have some luggage in some rides. I ordered “extra comfort” options for rides with luggage hoping for more spacious car. It’s exactly same ford mundeo black cars that I had with all the regular rides. I took 4 regular rides and 2 extra comfort. Extra comfort is 35-40% extra for no reasons. That option shouldn’t exist.
On the top, the “extra comfort” driver added more then a euro for time to set up luggage which we carried on lap. We all were there waiting for her at the exact spot. So it was more luggage loading time. I am not sure if that’s normal.
I bet the company can’t give a single definitive difference between regular or extra comfort ride for 40% upcharge.
The app may look fine for English language users for first 2-3 prompts but it’s but for anything more then ordering ride. If you want to chat to customer support, the options are in Spanish only. So you have to take picture, use google translate. Same thing with driver chat. You can’t just copy the words to check the translation, as that option doesn’t exist. So again take picture every time driver says something on chat to translate.
Response from developer
Hi Mithun. We are sorry to hear that you have this perception. At Cabify we work to continue improving. To learn about your experience, you can contact us through our help center https://help.cabify.com/hc/es. Thank you for reaching out. Best regards!
Does not accept Luxembourg phones
Response from developer
Hello 👋️! We want to fix your account as soon as possible, please report your case here 👉️ http://bit.ly/cabifyreport selecting “You still don't have an account” my account and fill out the form. We will be waiting for you to review what happened and solve your access.
Great option for Latin America
Will definitely use Cabify again
Horrible customer service
Response from developer
Hello Sherie, we apologize for this experience you had. Give us the opportunity to create a new story and fix what happened, just write us in this link your report 👉️ http://bit.ly/cabifyreport and we will take care of improving these situations, we will be attentive!
Thiefs and scammers
ive been scammed out of 50euro , and they say theres nothing they can do. The worst cab service ever , the one time i did use them they charged me double (another scam) because their gps system sent their driver to the wrong location and we were both waiting 10min for each other. STAY AWAYY , I will also be pursuing legal action so this does not happen to anyone else.
Response from developer
Hello 👋, we are sorry, to better hear your case, please contact us through the App - Help - We will contact Cabify and get back to you as soon as possible. Thank you so much!
Awful service in barcelona
Just rubbish Pre booked taxis are not pre booked. They start looking for a driver 15 minutes before pick up and then they can’t find so you cannot rely on service. Instant bookings. App says, “will be with you I. 6 minutes,” then spends 5 minutes searching and when found will be with you in 18 minutes. Waste of time. And it’s not even cheap, about 10% less than a normal taxi. Customer service always fob you off with a generic response. Used to be good but I’ve given up with it. Best avoided.
Response from developer
Hello, a thousand apologies for what happened with your reservation, we will take care to review and take measures to prevent these situations from happening again, thank you also on your part to write your report on the App and our team will be waiting for you to talk.
Just avoid
Response from developer
Hello, we apologize for this experience you had. Give us the opportunity to create a new story and fix what happened, just write us in this link your report 👉️ http://bit.ly/cabifyreport and we will take care of improving these situations, we will be attentive!
Customer service corrected issue-after several days and multiple emails
Response from developer
Hello. We regret what happened. Please report your case through the app or the following link http://cbify.com/mt. If you have already done so, send us your incident number, through this same channel. We will respond to you as soon as possible. Thank you.
Terrible Customer Service
Response from developer
Hello 3magine. We are sorry you have this perception. At Cabify we are working to keep improving. To learn about your experience, you can contact us through our help center https://help.cabify.com/hc/es. Thank you for contacting us.
Irritating
Response from developer
Hello, we are sorry to hear about what happened with your account, we want to help you to see what you are telling us, so you can enter our Help Support https://help.cabify.com/hc/es/requests/new. Thank you.
