MyBluebird Taxi User Reviews

MyBluebird Taxi

BLUE BIRD, PT TBK

Productivity

Travel

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Bali experience

Bluebird taxi is the way to go with meter taxi. Clean cabs helpful drivers feel safe In extreme traffic prompt service.

BaldyBKF

9 months ago

Response from developer

Hi BaldyBKF , thank you for the rating :) don't forget to click the following link to find out about our promos https://www.bluebirdgroup.com/promo/ -Rm

It’s ok but glitches

Unable to contact drivers through the app which makes things hard and it’s impossible to contact support. The drivers are great and they’re everywhere which is handy.

Bbysez

10 months ago

Response from developer

Dear Mr/Ms Bbysez, apologize for the inconvenience, we will follow up on this report. Please provide a phone number that we can contact via email customercare@bluebirdgroup.com (mailto:customercare@bluebirdgroup.com) or BEBI live chat at 081117941234 Thank you. -ar-

Driver turning up late

Driver going past me. Didn’t follow his GPS. Driver has no clue where hotel was. Useless. I asked for refund, company blamed traffic. lol

Issoof

a year ago

Response from developer

Dear Mr Issoof , Apologize for the inconvenience, please inform us the taxi number or booking id . You can inform to our WhatsApp channel at 081117941234/email to customercare@bluebirdgroup.com/you can contact us at 021-797 1245 and we will help your concern immediately -Rm

Too much notification

Too much (promotional) notification without the option to opt-out. Otherwise okay.

Aji M, M

a year ago

Response from developer

Dear Mr Aji M, M , Apologize for the inconvenience, please inform us your registered phone number in the apps and booking ID. You can inform to our WhatsApp channel at 081117941234/email to customercare@bluebirdgroup.com/you can contact us at 021-797 1245 and we will help your concern immediately. Tks -ip-

Multiple order created everytime i use the app

As shared. I regularly get charged 2-3 taxi trip per order because bluebird keep creating order. The cost is one thing, the hassle of having to answer to each driver is another. Insane.

Rifanditto

a year ago

Response from developer

Dear Mr Rifanditto , Apologize for the inconvenience, please inform us your registered phone number in the apps and booking ID. You can inform to our WhatsApp channel at 081117941234/email to customercare@bluebirdgroup.com/you can contact us at 021-797 1245 and we will help your concern immediately -Rm

Can’t enter payment

Can’t enter payment for go pay, credit card or anything so I have to us cash option and don’t have cash with me!!! The app. Weds a lot of work

Marker1445

a year ago

App freezes fequently

The application keeps highlighting EZPoint, EZPay, all EZ related promo, then it freezes. I have to force quit the app, then restart few times until no more promo highlights.
Please fix this, then I’ll change my rating.

oscarnakal

a year ago

Response from developer

Dear Mr Oscar , Apologize for the inconvenience, please inform us your registered phone number in the apps and the capture problem. You can inform to our WhatsApp channel at 081117941234/email to customercare@bluebirdgroup.com/you can contact us at 021-797 1245 and we will help your concern immediately -Rm

Price

Annoyed on app says 32k to 38k and driver wanted 50k
Not very happy, It’s our first time using this app and I will give it another go while I’m
In Bali but if it happens again , I will not be using you guys again .
Thanks

SusanVav

a year ago

Response from developer

Hi SusanVav , Apologize for the inconvenience, please inform us your registered phone number in the apps and booking ID. You can inform to our WhatsApp channel at 081117941234/email to customercare@bluebirdgroup.com/you can contact us at 021-797 1245 and we will help your concern immediately -Rm

Cash or card bit confusing

Need to make cash or card clear. In bali, I paid cash as it said rupiah. But I also paid on my card! So driver got a massive tip!

samid soap

a year ago

Response from developer

Hi Samid soap , Apologize for the inconvenience, please inform us your registered phone number in the apps or booking id. You can inform to our WhatsApp channel at 081117941234/email to customercare@bluebirdgroup.com/you can contact us at 021-797 1245 and we will help your concern immediately -Rm

Cannot cancel dishonest drivers

I cannot cancel order I placed even if the driver was just sitting idle, and still showed the taxi will arrive in 3 minutes. I cannot call the driver and their own call center won’t answer I’ve wasted 20min because of this

Super disappointing!!!!!

Dshabri

a year ago

Response from developer

Hi Dshabri , Apologize for the inconvenience, please provide your phone number in application and booking id ? you can inform to our WhatsApp channel at 081117941234/email to customercare@bluebirdgroup.com/you can contact us at 021-797 1245 and we will help your concern immediately -Rm