Leave a Review World of Hyatt
Fast & Easy
Fast & EasyDr. Maha M
Stupid app
I added a reservation. The app said it was added. Then it doesn’t show up in the ‘my stays’ tab. You try to add it again and it asks you to call a phone number for help. Waste of time.rkmnlv
Some feature become inconvenient
The redesign provided a cleaner UI, and fixed several long standing bugs this is plus.
However the downside is also significant, firstly, huge performance defeatism: start up loading time is intolerably long.
Secondly switching between tabs is slow the first time I click book button takes about 3 seconds.
Thirdly there are still some bug for using group # from search history, it sometimes just query the BAR rate, I have to change the condition and change back to get correct rate.
Lastly this new design move rate and reservation details in to a deeper level. You have to click stay detail -> manage and scroll down to see the booked rate, very inconvenient. To add insult to injury, the app sometime crashed or freezes when doing soShow lessJulianWriteReview
Difficult to login
Preventing pasting of your long account number is a joke. How are you expecting people to even login? If you want to see how to do it right, have a look at the Hilton Rewatds app.CdnIan
Version
Need an iPad versionJohnFiz
WOH App
An improvement since it has been launched with addition to Mobile key has taken this app to next level. Please look at introducing sharing key option for mobile keys via this app instead logging some one in with your member profile.Watswats
Upcoming stay shows no record
I’ve done everything but my account upcoming reservation is now showing up on neither web computer account nor app account. Thinking I didn’t make reservation I double booked, so had to call Hyatt to verify and correct. They don’t know why this is happening, don’t know if this is just me or if others have same issue. Wonder if anyone was charged for room for no show thinking they cancelled reservation but double booked so only one was cancelled; or showed up at hotel and found out they have double bookings.Show lessNYC Apple
Error always
Trying to book with travel industry rate which IATA number must be put in the booking. Put a valid IATA number on apps but yet an error message ‘The specified IATA number is missing or invalid’.Hopeless really
Pathetic
Doesn’t support your iPad being length-wise - want to use your keyboard? Too bad. App itself is average at best. High end hotel? Get your tech together. This is bush league. Except bush league these days is better than this. Anyone rating the iPad version 5 stars has literally used 0 other iPad travel apps and has a potato for a brain. More likely they work for Hyatt’s marketing team. It’s seriously pathetic that years into this game your iPad app still can’t handle someone having their iPad sideways. Marriott/SPG 10x easier to use. You should fire your entire mobile team if they don’t have a real iPad app together in 3 months.Show lessWashyFun
Too hard to find, activate membership & access app
If you search manually for World of Hyatt in the App Store, you will not find it. I could only get to it if I clicked on the link to the App Store if I opened the Hyatt email on my iPhone or ipad.
Once the App is installed,
1- it only opens in portrait mode. So if you use a keyboard for your ipad, the App does not rotate to landscape.
2- Had trouble activating my membership, getting my password
All too hard. If it cannot all be seamlessly and efficiently done, if I need IT Helpdesk to assist, I’m just not going to botherShow lessCorp User CJK
