Leave a Review World of Hyatt
Missing Key Functionality
The app does not include key functionality such as cancel reservations, modify reservations, or checkout. If any of these are included, they are not intuitive at this time. These seem simple to add and improve convenience tremendously, especially when the “Text the Hotel” function seems to receive no response.
Recently had an encounter where there was a checkout line in the morning, so I figured I’d checkout remotely. After attempting to checkout via the text function and calling several times through the day, I never talked to a person and was charged for the night (despite leaving by 6:30am). Improved app functionality similar to other major hotel chains such as Marriott and Hilton would have made this a non-issue.Show lessDave P - Hyatt Forum
Developer Response
We’re so sorry to hear of this experience. If you still need assistance, you may contact us at consumeraffairs@hyatt.com or call us directly at 800.323.7249.Great app
It always works well
I hope other features can included in the future such as points transfer, room upgrades, guest of honours and so onDeeq64
Poor poor poor
I have just opened the App and it tells me, I must update, so I click update and it takes me through to the App Store and the app says Open, so I open and that takes me back to the App and that tells me I need to update and this loop goes on forever. It’s so poor for such a big company, to allow your initial interaction with your customers to fall at the first hurdle. You need to get a grip and sort it out or don't bother having an App.Show lessAsha8794@
Older version not working
Older version doesn’t work anymore. Not handy if your device is not compatible for the new version.abc5557
Hyatt Review
Love using Hyatt. So professional, they just make life easier and more luxurious for travellers.Josh 131
Hidden fees
The price on the app didn’t provide all the fees. Besides the common city and state taxes there was also a destination fee. That looks pretty much an adder to the room rate.APCA
Check-in
Check-in via the Hyatt App was easy and effortless. Not sure if I received my 10% membership discount as there was no mention of it? However, a very good rate so can’t complain!1D ha
App is getting worse and worse
The latest update might have fixed some bugs but it has introduced plenty more! The biggest issue being the need to login again every 5 seconds. Until this is fixed the app is totally unusable 😞Barnes Brusier
Big GLITCH involving HTEL RESERVATION bookkeeping!
There is a problem with reserving a room through this app. My confirmed reservation was mixed up between this app & the hotels database so I end up checking in at a different hotel at walk in rate at 2AM in the morning. I got the confirmation email & the hotel manager can see it on their computer for the correct date but it shows a different date when you first log in. Hotel managers will not take responsibility, reservation management will not take responsibility , and customer service definitely won’t take responsibility. I have all the emails showing my reservation as evidence but they just pass the bucks around sending me around talking to everybody. What a waste of time & NEVER AGAIN will I book at a HYATT hotel.Show lessShameless cheater
Developer Response
We’re so sorry to hear of this experience. If you still need assistance, you may contact us at consumeraffairs@hyatt.com or call us directly at 800.323.7249.Mediocre at best
Where do I start… just use Marriott app, learn from themSnz981759
