Leave a Review World of Hyatt
Manchester Trip
User's friendly siteAhmed AL-Nakeeb
Credit Card Input Form Broken
I found a bug. When trying to use points, it will still ask for your credit card (CC) info. In my case, my CC already expired, so I had to enter a new one. But after entering a new one, the action button to continue and confirm the reservation was not responsive. So I cannot make a reservation.
As a workaround, I had to enter the new CC info in my profile in advance and went through the whole booking process. Selecting the CC from the dropdown during reservation didn’t block me from continuing the reservation.
I think there might be a bug with your CC validation logic in your reservation confirmation page that blocks the reservation.Show lessapersoniswhoiam
Developer Response
We’re so sorry to hear of this experience. If you still need assistance, you may contact us at consumeraffairs@hyatt.com or call us directly at 800.323.7249.New update has major flaw/UPDATED
Tried to book reservation but the Submit Reservation button doesn’t work. It appears that there should be a box to check to accept the cancellation and deposit policy, but there is no box. Using an iPhone 13 mini with current iOS. Very frustrated.
UPDATE: 24 hours later, the Submit Reservation worked perfectly. I was able to make the reservation easily. Just frustrated that I spent so much time trying to get it to work the prior day. Closing the app. Restarting. Etc. nothing worked. The problem appears to be fixed.Show lessScotteSki
Developer Response
We’re so sorry to hear of this experience. If you still need assistance, you may contact us at consumeraffairs@hyatt.com or call us directly at 800.323.7249.Miss
Fabulous hotel. Great breakfast, good variety. Nothing is too much trouble to assist you 😊Ginnymt
Beware - digital key can disable your physical ones
Stayed at San Diego Manchester Grand Hyatt and kept finding my physical keycard stopped working. I had to line up at reception multiple times to get new key cards. Apparently when they create a on your mobile app digital key it disables the physical key. Very inconvenient. Not good enough!!!web dev architect
Not Ready for Prime Time
This app is just not functional compared to other hotel chain apps. I chose a room and filled in all of the information only for it to not respond when finally clicking the book button. It wouldn’t tell me why I couldn’t continue. It simply didn’t respond. I could click other things on the page, just couldn’t complete the booking. When I killed the app to go back and try again, this time I didn’t even get this far. After selecting my dates, when I clicked on the room to book, it was using todays date to book the room. I backed out and tried again only to get the same erroneous result. I give up. :/Show lesschrisymel
Developer Response
We’re so sorry to hear of this experience. If you still need assistance, you may contact us at consumeraffairs@hyatt.com or call us directly at 800.323.7249.Best check in
Did not have a reservation, and upon arrival, Daniel at the front desk was helpful and patient as we tried to figure out how to use up some points and get us the best rate available. So appreciative of his kindness after a 5 hour drive!!!Shean P
Password
Constantly have to relog in and reset password. Not very useful.mandythemoocher
Buggy
Logged me out every time. Takes me forever to get my current reservation. While I’m writing this angry comment I’m actually just sitting outside the elevator cuz every time the app logs me out it takes at least 2-3min before the mobile key can be used againtientien_amy
Developer Response
We’re so sorry to hear of this experience. We heard the comments and have made some changes in recent releases. Please update your app to the latest version and try again. If you still need assistance, you may contact us at consumeraffairs@hyatt.com or call us directly at 800.323.7249.App Update?
I don’t know if this is my fault or due to some update with the app, but I keep getting logged out. Literally it’s happening several times within a few minutes. Very frustrating.KA Kiley
Developer Response
We’re so sorry to hear of this experience. We heard the comments and have made some changes in recent releases. Please update your app to the latest version and try again. If you still need assistance, you may contact us at consumeraffairs@hyatt.com or call us directly at 800.323.7249.
