Frontwave Mobile Banking User Reviews

Frontwave Mobile Banking

Frontwave Credit Union

Finance

Reviews Summary

Positive highlights

🚀

This app hasResponsive and convenient app

📱

This app hasEasy to use and navigate

💰

This app hasHelpful with managing finances

🤝

This app hasFriendly and knowledgeable staff

🔒

This app hasSecure banking experience

🏦

This app hasGreat credit union overall

Negative highlights

⚠️

This app hasBuggy and crash-prone app

🔍

This app hasConfusing account identification

🕰️

This app hasSlow customer service response times

🚫

This app hasInability to lock/unlock cards from app

💳

This app hasIssues with fraud and card freezing

💰

This app hasUnexpected fees and charges

Top reviews

Most RecentHighest RatedLowest Rated

STILL Can’t Make Principal-Only Payments on loans

Added a comment back in Feb. Was asked to contact support and provide feedback about the issues I’m having with making principal-only payments online or through the app. The issue is that it’s still not an option. Why can I do that online and in mobile banking at other financial institutions for years now, but Frontwave still doesn’t allow me to do it? It’s very time consuming for me to have to call in every single time to have someone else do it. Not giving us the option and making it harder for us won’t make us not want to make the principal-only payments.. it just makes us want to switch lenders and give someone else my money .. Frontwave is very behind the times in this area … very frustrating.

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Taylor Frehner

a month ago

Response from developer

Hi Taylor, Thanks for your feedback. I followed up with our developers and it looks like we are working on a solution that will allow principal-only payments for auto loans. We don't have a date for when this solution will be available for our members, but we'll follow up with you when it's ready. We appreciate your patience as we work on adding this convenient feature to your loan payment experience.

Responsive and Convenient

The app processes my accounts quickly and makes it very easy to see transactions and pending transactions. Additionally, I really appreciate the mobile deposit feature — so quick and easy!

heyyo72

8 months ago

Response from developer

Hi, Thanks for your feedback and 5-star rating. We're glad you're enjoying the app. Thanks, too, for being a loyal member of the Frontwave crew! Have a great day!

Love the app but the customer service is bad

The app works great, but Frontwave is supposed to be tailored towards marines. When my card got frozen for fraud they did not help and so much time went by, by the next time I had service it was declined, luckily I also have BoA which fixed the same issue in minutes. And when I called to increased my daily spending limit to buy an engagement ring in full which I saved for to buy in full and did my research to not get ripped off, the help center person kept sighing and told me I called me an idiot for spending that much and tried to convince me not to.

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Bob Ross el Artist

a year ago

Response from developer

Hi, We're glad you love our app, but are concerned about the experience you shared regarding your card fraud experience. We would like the opportunity to learn more about your concerns so we can address them internally. Can you please reach out to our Member Solution Center and refer to this review? We appreciate your membership and would like to ensure that your future interactions with our team are positive. Our hours and contact information can be found at frontwavecu.com/contact. Thank you!

Best credit union I have ever had

I’ve had only one other credit union when I was in my twenties and while they were good, FRONTWAVE is even better! Frontwave is right around the corner from where I live, friendly staff/tellers, and they’re always full of smiles and willing to talk to you about everything and anything. I’ve never had a dull moment at FRONTWAVE even when standing in a little bit of a line the experiences is well worth the wait. The location is perfect, and the employees always are nice and friendly! I would highly recommend anyone to join FRONTWAVE today.

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TriMist

a year ago

Response from developer

Hi, Thanks so much for the 5-star rating and great review! We appreciate your feedback and are glad to know you're satisfied. Thanks for your membership and have a great day!

Bank app is as bad as the actual bank.

The app had a malfunction and didn’t send $2000 to my other USAA account. Several weeks go by I check and call and customer service argues with me that my moneys still there even though the numbers clearly show the loss of $2000.
Anyways still waiting to get the money back and they refuse to assign someone to my account to ensure all my other transfers went through without their system having a glitch where they magically make money disappear.

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chachifish

a year ago

Response from developer

Hi, We are truly sorry to hear about the issues you have experienced with our app. We would like to have the opportunity to look into this further, but cannot contact you directly as we do not get that information through your App Store review. Can you please reach out to our Member Solution Center and let them know that you left this review and you're following up on previous calls? Their contact information and hours can be found at frontwavecu.com/contact, or by clicking on the "help" link in your app. We appreciate your membership and would like to have the chance to make things right.

Love this credit union

I was wondering if you guys would add dark mode for the app anytime soon I would love to see the app have this feature sometime in the near future but other than that the app is great very minimalistic easy to find products and use the app on a day to day bases. I love Frontwave Credit Union

JrChubaca

2 years ago

Response from developer

Hi, Thanks for your feedback and 5-star rating! We are always working on ways to improve the user experience and will share your feedback with our mobile banking team. We appreciate your membership and hope you have a great day!

Online banking errors that will cost you money

Frontwave Credit Union reported me 30 days late IN ERROR and won’t fix it. They are costing me perfect credit because they don’t want to admit that their online banking system reports incorrect information. I’ve contacted their Call Center and Lending Department, written letters, everything and they refuse to take ownership. Hours of my time and they won’t fix their mistake. Don’t believe the false advertising. Worst part is I used to work here so I know how bad their systems are. Avoid at all costs. This credit Union doesn’t know what they’re doing. Absolutely the worst.

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Andreawwww