Frontwave Mobile Banking User Reviews

Frontwave Mobile Banking

Frontwave Credit Union

Finance

Reviews Summary

Positive highlights

🚀

This app hasResponsive and convenient app

📱

This app hasEasy to use and navigate

💰

This app hasHelpful with managing finances

🤝

This app hasFriendly and knowledgeable staff

🔒

This app hasSecure banking experience

🏦

This app hasGreat credit union overall

Negative highlights

⚠️

This app hasBuggy and crash-prone app

🔍

This app hasConfusing account identification

🕰️

This app hasSlow customer service response times

🚫

This app hasInability to lock/unlock cards from app

💳

This app hasIssues with fraud and card freezing

💰

This app hasUnexpected fees and charges

Top reviews

Most RecentHighest RatedLowest Rated

Frontwave mobile banking

I like Frontwave’s mobile platform, it’s super easy to navigate and all the tools you need are all there with no confusing links and unnecessary tabs like other institutions. Commendable Frontwave, I’m impressed.

steve pottinger

2 years ago

Whenever they makes changes the app gets worse

The app overall is ok (I loved it for the first year-ish), but it seems buggy and crashes often (very often in the middle of making a mobile deposit). Also, every time they make changes in the app it seems to become less user-friendly and more clunky and confusing. Changes don’t seem to add much in the way of useful features, but rather are more superficial visual layout/design changes that really add little to the experience and in fact just make it so that the user has to keep adjusting to a new layout or click in a different place to do the same thing we were doing before, with seemingly little benefit to the changes. The most recent change I’ve noticed which actually makes usability terrible and worthless is that when making a mobile check deposit, there is such little distinction between the identifying numbers of your various business accounts, that you have to choose blindly which account you’re depositing into. I have two business accounts, each one with a savings and a checking. They are simply listed as Business Checking 0000, Business Savings 0001, Business Checking 0000, and Business Savings 0001. Which 0000 and which 0001 correspond to which business??? This is a problem which MUST be fixed. Imagine if you had four or five different businesses - this problem would be an absolute nightmare.

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fennecfoxjt

2 years ago

Response from developer

Hi, Thank you so much for your thoughtful and thorough review. We take our members' feedback seriously and want to assure you that your comments have been noted and passed along to the team that manages our mobile deposit user experience. For members who have more than one checking or savings account, we recommend that you give each account a nickname so you can easily distinguish between them when selecting the one you would like for the deposit. For instance, you could name one checking account "Joe's Diner Checking" and another one "Jane's Shop Checking" and it will show up in the drop-down list when choosing an account for your deposit. If you'd like to give it a try, just go to the "Settings" widget, then click on the "Accounts" tab, and then click on the pencil icon on the right side to set up a unique nickname for each account. We also want to let you know that our "Send Money" is new and easier to use, and there are more enhancements to the user experience coming your way soon. If you'd like to learn more about them, we have created a video that gives you the highlights: https://youtu.be/buzFPBSq3h0. If there is anything else we can do for you, please reach out to our Member Solution Center at 800.736.4500. You can also learn more about how to get the most from your online banking experience by checking out our Digital Banking Help Library at www.frontwavecu.com/DigitalBankingHelp. Thanks again for your feedback and for your membership. We love our members and want to make Frontwave the best place you've ever banked!

Great app

Really enjoy the mobile app for frontwave makes everything way easier to manage, apply for loans and etc great app

kill rhis game

3 years ago

I love Frontwave

I’m 73! Still working full time & love life!! The best part is having Frontwave as my bank. I love every thing about you. The bank personnel are my friends!! You speak to me every time I come in. I love the mobile app too. It saves me time & gas! Never stop what you are doing!!

Bysterpaddy

3 years ago

Response from developer

Thank you so much for the 5-star review and positive feedback! We are happy to know that the app is working so well for you and saving you time so you can keep living your life to the fullest! We value your membership!

Easy to navigate

Easy menu! Not a lot of unnecessary options. User friendly

saluki_norm

3 years ago

Love the Front wave Service

I would recommend Front wave to any and all friends and family. I love their personal service, its second to none!!!

Mabusmanor

3 years ago

Calling for assistance and app accessibility

Needs to have a security hotline and also the ability to remotely lock you’re card through the app. I don’t want to have to sit there and hope that the person who just used my card or stole my card doesn’t go on a spending spree While I wait to get ahold of someone to lock My account. The app works fine but needs more features like a lock card button.

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Exterior Cobra

3 years ago

Response from developer

Hi, Thanks for your feedback. We agree that having the ability to lock your card is an important feature, and we are working on getting that in place for our members in a future release. We appreciate your membership!

Great App

Other credit unions don’t even trust their own members and play 20 questions with you just to see how much money you have. Frontwave is secure and makes it easy.

Very transparent, very reliable, very fast, very useful

5 Texas stars ❤️

K1llr

3 years ago

Good work

Web site easy to use simple navigation easy to read and accomplish banking tasks Keep it simple !

Pacbaker

3 years ago

A literal scam

In short, I guarantee most of this banks clients are 18 year old kids who were forced into frontwave, and it shows in the functionality of the app and customer service. Why improve anything when you constantly have more and more young kids forced into your company?! I’m stationed overseas and it has been an absolute nightmare to contact frontwave customer service due to a lack of 24/7 support. Not to mention the “10 dollar fee” I have to pay just to call them it’s absurd.

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sadcoustomer321

3 years ago

Response from developer

Hi, We are sorry you are having trouble with reaching our call center due to the difference in time zones. While we do not have 24/7 live agent support, we can help you via the Message Center located in your online/mobile banking app. This is a safe and secure way to reach out to Frontwave about anything you need regarding your account. We appreciate your Membership!