Front Wave Credit Union
I use almost every day. I like the almost instant access to my accounts. Bill Pay can be a bit intimidating when first using. I think the instructions could be a bit clearer. When notice that a bill is due for payment, I sometimes get a bit confused with new accounts, will it pay or should I pay.
Response from developer
We like the app, too - glad you're a fan! Thanks for your membership!
Great service
My only concern is I have a Frontwave account but also need to do shared branch banking yet have been told, Frontwave will no longer offer shared branch after June ..... even though I have a Frontwave account and transfer funds from other CU’s to my Frontwave.
Error
The last month or two I’ve been getting a notification about “something went wrong while attempting to send the last request. Please try again”. That keeps popping up and it won’t let me have access to my account even if I use the web browser version. It was working fine until the last two months this keeps happening.
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Mobile App
Works when U need it. Easy to navigate and get things done.
Convenient service to have
It really now a days everything is within reach of our phones. Banking online with the use of phone are really an amazing tools to use anywhere and eveywhere.
Response from developer
Thanks for the 5-star rating and for being a member of the Frontwave crew! Have a great day!
I Feel Betrayed
This app is horrible. Honestly, ever since Frontwave changed their name from Pacific Marine their service has been atrocious. I’ve been hanging on for dear life just hoping they could make it, but this app is the last straw. I can’t access my banking on any Frontwave app, I can only access my banking from a computer, and considering I live on a different continent, my life has been a complete struggle. Get it together Frontwave.
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Frontwave Credit Union
The app is essentially easy to use except for bill pay which is too complicated.
App bug
Error: something went wrong while attempting to send the last request. Please try again.
Help
Help
Terrible service
Every single time I’ve tried to get a money order to pay my rent, it gets blocked by Frontwave. Every time I want to pay rent I have to sit on the phone and waste an hour of my life trying to unblock my card. This is a monthly occurrence and they’ve always tell me it won’t happen again for the amount that my rent is, and yet it keeps happening every time. Hours of my life have been taken from me, because they’re too lazy to actually care about their member’s time. Awful, awful credit union, please go with anyone else and save yourself from the headaches.
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Response from developer
We are sorry to hear that you have problems with your rent payments. We do care about you and want to make sure your banking needs are met. If you have not already done so, please reach out to our Member Solution Center and ask to speak to a supervisor, who may be able to assist with additional troubleshooting or offer alternate solutions. Their hours and contact information can be found at www.frontwavecu.com/contact. We appreciate your membership!
Frontwave is great
Frontwave has always been a big help to me in ways too many to count. I know that I can always count on Frontwave to successfully assist me with any banking needs.
Very Grateful
Very Grateful
