Pathetic company
I was forced to choose this sad excuse for a “bank” in bootcamp and had heard bad things about it but I figured I would just changed banks when I had some down time. I had only been in the marine corps for 6 months when fraudulent charges began appearing on my account, meaning I had only had my account for 6 months. If you’re a marine and forced to use this bank, change ASAP. If you’re not in the military you should choose literally any other bank than this one. Hopefully the marine corps realizes this is an absolute joke of a company and chooses a different bank to give to it’s new marines. Not to mention they were less than useless when responding to my fraudulent charges complaints. Horrible
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Response from developer
Hi, We are sorry you have been experiencing fraudulent charges on your account. If you need assistance with removing the charges, or would like to just speak with someone about your concerns, please reach out to our Member Solution Center. Their hours and contact information can be found at www.frontwavecu.com. Thank you for your membership.
Loyalty
I recently applied for the financial assistance due to the covid circumstances my fiancé was laid off and I am just about to start back up at work but needed a little help. After being a loyal and good customer for the past six years they said there was nothing they can do for me. I have had a personal loan with them in the past and my auto loan through them as well. I have never been late or missed a payment and the one time I need help they turned their backs on me that is why within the next two months once my vehicle loan is closed off I will be leaving them to find a new bank as they have clearly shown they do not care about their customers even in the worst of times they are willing to turn a blind eye and watch you struggle. I advise anyone who has them to find a new bank including you marines that are forced to use them in boot camp as I was. There are plenty of options out there that will appreciate you and your service for this country but most of all be there for you when you need it.
~Semper Fidelis
~Semper Fidelis
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Response from developer
Thank you for your membership and for caring enough to provide your feedback. We are sorry you have had a disappointing experience with Frontwave. If you would like to talk to someone in our Member Solution Center to see if there is anything else that can be done to assist please reach out to them at www.frontwavecu.com.
Awesome Dashboard
I love the at a glance dashboard! I find all the features are user friendly. Transfers and remote check deposits are a breeze!
Frontwave App
Ive banked around in my youth. No other bank comes close to how happy I am with Frontwave. Ive been with it since it was Pacific Marine Credit Union. Decades Ive been with them. I way preferred that name and I am not sure why they changed it. But! The app is wonderful. I use it almost everyday. The people at my big Oceanside branch are always wonderful.
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Response from developer
Thank you for the love! We appreciate your membership and are happy to know that Frontwave is serving your needs. Have a great day!
Car loan success
Frontwave provided me with a loan for my 2013 Dodge Avenger R/T with no down payment, 2.9 APR while having average credit. Also the year of the car didn’t matter. Payments are completely affordable. California coast required me to have 1,000 down, a car newer than 2012, I forgot the APR but it was higher than frontwave. Soooo thanks friends, you hooked me up with a sweet ride.
Ps I used debt protection a couple times for a small fee cuz I don’t make a lot of money. Saved a couple dings on my credit report for delinquent payments.
Ps I used debt protection a couple times for a small fee cuz I don’t make a lot of money. Saved a couple dings on my credit report for delinquent payments.
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Response from developer
Hi, Thanks so much for your rating, and for being a member of our Frontwave crew!
Help I don’t know I don’t know what to do I don’t know what
Thank you bur why i get blocked for no activity i can’t check my account i don’t know how to open my son teach i forget can you help me?god bless take care lucila Beatty thank you I don’t know if you thank you very much I don’t know what
Terrible experience
As a member since 2016 I’m disappointed in this bank. I have never been late on any payments and have a active car loan through the bank. Recently I had fraud committed on my card. I tried to fight it having a active court case to support my claims and the bank did not assist in returning my money. Instead they took from MY saving account MY money to balance my checkings account which was negative due to fraud. Disappointed
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Horrible bank and horrible app
I’m 100% certain majority of these reviews were paid for. As a Frontwave member who has been here since 2016 back when they were still pacific marine, I can without a doubt say this has been my worst banking experience ever. The app while it has been overhauled is still well below any modern banks app. Compared to chase or navy fed this app lacks basic functionalities that should be the bare minimum now. Not only that app but the bank as a whole is poorly managed which is sad because for many of the members they had no choice in choosing them as they were forced into it during boot camp. For a credit union that mostly deals with military members it’s shocking that in 2019 there isn’t 24/7 support for your account. Those of us stationed overseas are increasingly burdened when dealing with the mistakes (mostly made on the banks side which is another frustration) as we have to call at inconvenient times to manage issues that would be non-existent with any other bank. I highly suggest anyone interested in this bank or app highly reconsider.
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Response from developer
Thank you for your feedback. We are sorry your are not happy with the online banking app. Please be assured that we are working hard to fix the bugs that have been identified. There are also several enhancements that we are working on that will improve your overall online banking experience. We want this to be the best place you've ever banked, and will continue to do everything we can to make that true for all our members.
Unable to access account detail
I can get to the dashboards but when I click on accounts I get a message “unable to retrieve accounts. Please pull down to refresh”. It does not refresh. I have called only to be told that since I can access the accounts on the web that the problem is my phone not the ap. The help desk for Frontwave online banking are not trained to problem solve beyond what a normal person can do on their own. Thinking of switching this account to USAA.
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Face log in
The auto open when open by face, you have to close the app after you open and then re open to get it to work properly
