Best Services overall
Front Wave Credit Union has better service than any other bank in Yucca Valley and especially better than BofA, Bank of America since they are closing their Yucca Valley Branch and only leaving the ATM.
FrontWave Credit Union are also friendlier and more knowledgeable in backing matters. Especially Michelle Carlos. She works to help us seniors with such due diligence and what she doesn’t know she will seek out the answer and respond in a very timely manner.
FrontWave Credit Union are also friendlier and more knowledgeable in backing matters. Especially Michelle Carlos. She works to help us seniors with such due diligence and what she doesn’t know she will seek out the answer and respond in a very timely manner.
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Response from developer
We're glad we can be here for you - thanks for your membership!
New ideas
I would like to see the loading time to be much quicker. The app lacks a few things. It’s slow, at times it doesn’t even load the screen. An error sign pops up. If the app was more responsive, if it offered more products to be able to explore through the app. Apply for credit cards, savings and checking could be done in the app fast and easy. This would be one of the best bank apps out there. It’s behind all the other high banks but for a credit union. It’s pretty great. I would just like to have more control through that app than going to the website, applying for things down easily, and loading time quicker without any error. All in all, I am very please with this app and the bank.
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Response from developer
Wow! Thanks for all your feedback - we appreciate the time you took to share your thoughts and suggestions! Many of those ideas are actually in development and you will see new features and offers in your app over the next few months. Faster load time and having more features available on mobile devices are on our future roadmap, so stay tuned! Thank you for your membership - we appreciate your support!
Easy Balance Check
Sometimes I just want to check my balance quickly without all the log in steps ... the mobile site allows me to do it fast and if I want more details about my account, I can easily do a ‘full log in’ ... from the mobile site ...
Response from developer
Thanks a lot for your rating and for being a loyal member!
Meh.
Frontwave must be understaffed because every time I call I’m on hold for like 15 minutes. So Frustrating. Please if you don’t want to hire more people at least have more options online. Or maybe setup an email contact alternative for simple questions.
The Best Bank App I have
Even when this was Pacific Marine, the app was the best I had. Unlike the other apps, it adjusts balances immediately after fund transfer. Also, it allows transfers to external accounts and executes them quicker than the other apps.
Frontwave
At first I was hesitant as I was not familiar with Frontwave Credit Union. I can tell u I love the app, it’s very user friendly and I use it for everything! When I’ve had to contact customer service, they make everything manageable and much less stressful!!
Mobile Banking
I love the convenience of mobile banking with Frontwave. I’m a California native and called Oceanside and Camp Pendleton home for a very long time. I now live in Kentucky and all the convenience of visiting a branch, right in the palm of my hand. Thank you Frontwave for making managing my money easy and secure from literally anywhere.
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Response from developer
We're glad you love the app! Thanks for being a loyal member, near and far!
Highly Reliable App
I constantly use the app to check my spending/savings and always useful to transfer funds while on the go. Highly recommend this app to people who bank with Frontwave (Formerly Pacific Marine)
Love this app!
The app. is so easy to use. Love that I can see what my paycheck amount is going to be 24/hrs before it gets direct deposited! I can do transfers instantly. If you don’t have the app. get it, it’s a no-brainer! ❤️
Great experience
I recently opened an account and had an awesome experience in customer service and interaction with all involved. Was very smooth, quick, and easy. Highly recommended if not already a member.
