Ruined App
Review update: months later the app is if anything worse. The fact that EasyJet have ignored the howls of protest from the hundreds of customers who have taken the time to alert them to this catastrophic aberration says it all. EasyJet is fast on the way to becoming an orange Ryanair and this crock of an app is symptomatic of that. So desperate to up sell crud they can’t even efficiently sell flights. Idiotic.
—————
Recent changes have wrecked this app. If you have text size set to any larger that the default then the app won’t display correctly and you get stuck unable to press buttons that are now off the visible page. The button to add flights to your calendar has disappeared. There is still no support for EasyJet Plus card so you have to book all extras at full price and then find the original easyJet plus email with the membership number and copy this into the checkout to get it to recalculate price ever time you book (you can not add the number to your profile in the app nor copy it from Apple Wallet)
In short what used to be a well coded app is now just a badly framed browser onto mangled pages from the website.
A real step back.
—————
Recent changes have wrecked this app. If you have text size set to any larger that the default then the app won’t display correctly and you get stuck unable to press buttons that are now off the visible page. The button to add flights to your calendar has disappeared. There is still no support for EasyJet Plus card so you have to book all extras at full price and then find the original easyJet plus email with the membership number and copy this into the checkout to get it to recalculate price ever time you book (you can not add the number to your profile in the app nor copy it from Apple Wallet)
In short what used to be a well coded app is now just a badly framed browser onto mangled pages from the website.
A real step back.
Show less
Removed dark mode
Latest update and dark mode no longer works, my eyes are being burnt out by this bright white
Fave Airline Serving Europe
My husband and I, US citizens, travel in Europe for at least a month or two. It’s a good way to learn about other cultures and sites, which differs from our usual at home routines.
Easy Jet provides just the air chariot we need for a short flight. Flight attendants very polite. Crew often entertains with good humor, which can lesson travel stress. We find ourselves relaxed and ready to fly, we rest comfortably and pray all will be well on another Easy Jet adventure. Food’s decent. Do snacks and a drink sometimes, depending on the flight time.
Thanks for making traveling fun!
Easy Jet provides just the air chariot we need for a short flight. Flight attendants very polite. Crew often entertains with good humor, which can lesson travel stress. We find ourselves relaxed and ready to fly, we rest comfortably and pray all will be well on another Easy Jet adventure. Food’s decent. Do snacks and a drink sometimes, depending on the flight time.
Thanks for making traveling fun!
Show less
Selection of luggage
You need more options with multiple travellers for selection of luggage.
Appalling Treatment - Avoid EasyJet at All Costs!
Our recent experience with EasyJet was nothing short of a nightmare. My wife and our 2-year-old son were shockingly informed at the gate that they couldn't board their flight because there weren't enough seats. EasyJet admitted they deliberately oversell tickets, hoping some passengers won't show up. This time, everyone did, and they chose to bump my wife and son because it was cheaper for them to compensate us rather than other passengers. The ordeal was agonizing. My wife and son were forced to wait at the gate for two hours before EasyJet coldly decided they would be the ones left behind. The stress and inconvenience this caused my family were unbearable. EasyJet's complete lack of empathy and horrendous customer service are inexcusable. To make matters worse, the customer service at the check-in desk was atrocious. The lady there had an appalling attitude and even tried to charge us extra money for a mere 100 grams of excess baggage. Her rudeness and unwillingness to help only added to our frustration and disappointment. This airline's disregard for its passengers is appalling. Do yourself a favor and avoid EasyJet at all costs. There are plenty of other airlines that treat their customers with the respect and decency they deserve. EasyJet, never again!
Show less
At least it worked
Website doesn’t work but app did. Prefer to use website but got there in the end
CPAP MACHINE
It wasn’t clear in the baggage terms and conditions if my CPAP sleep machine was going to be free with my small hand luggage or whether it would be charged as extra luggage.
I read through the medical terms and conditions it was not clearly stated
I read through the medical terms and conditions it was not clearly stated
No such thing as a cheap flight
Flights initially promised as being about £150 each ended up being £400 with extra baggage, charges for seats etc. App kept glitching, it positively bullies you into paying for a large cabin bag (and the free cabin bag allowance is ridiculously small). You even have to pay to get a seat - and that changed when we got the checkout bit! I understand and believe that we should pay a good price for air travel - it’s a major contributor to global warming and we should think carefully before boarding a plane. But I haven’t been on a plane since 2019 so I don’t think I’m overdoing it and this booking process is dispiriting and awkward. Just tell me what the flights cost and I’ll pay it - this step-by-step gradual squeezing of the customer for a bit more money and a bit more money feels like being slowly and meticulously mugged. I hope some future government finds a way of regulating the air industry to make it more fair, honest and both customer and planet friendly. Ghastly experience. Miserable way to kick off a long awaited holiday.
Show less
Not Quite “Award Winning” App
Onboard EZY announcements frequently mention their ‘award winning app’. I do wonder where these ‘awards’ come from. I fly EZY twice weekly - app constantly boots me out / fails to remember me / makes me reset passwords regularly - despite inputting all the correct details each & every time. I’m also an EasyJet Plus member (£215 annual charge) - you would think my profile would recognise this - sadly no, I need to input my membership number each and every booking as well as my age. Usual painful process also trying to sell you everything from seats to overpriced food to insurance to extra bags - brings me back to my original question - what makes this app award winning ? As a very frequent flyer - I’m not quite getting it.
Of late also the incessant onboard announcements have become really annoying 😵💫 On an early Monday morning flight to work each week I could do without hearing about the great food on board and the seemingly never ending inflight sale of massive discounts off their on board duty free brochure. Flying Glasgow Stansted each week that in itself is rubbish. I fly EZY because I have to not because I want to.
Of late also the incessant onboard announcements have become really annoying 😵💫 On an early Monday morning flight to work each week I could do without hearing about the great food on board and the seemingly never ending inflight sale of massive discounts off their on board duty free brochure. Flying Glasgow Stansted each week that in itself is rubbish. I fly EZY because I have to not because I want to.
Show less
Response from developer
Hi there, We're sorry to hear that you had a frustrating experience on the easyJet app. Regarding your access please try these steps to reset your password: 1. Visit us at: https://www.easyjet.com/en/secure/AccountManagement.mvc/PasswordReset then we'll send you an email to set a new password. 2. If logged into the app, log out first (the important bit!) and then log in again with the new password. We hope this helps. With regards to your easyJet Plus card please contact our easyJet Plus Customer Service Team. In the meantime, you can add your digital card to your device wallet. Many thanks, easyJet Mobile Team
Pop up ads
App works great but gives you pop up ads
