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Connection is terrible
Like a lot of people have stated, I have to delete and reinstall the app completely, everytime I need to switch to my second camera. I never had problems with the older system, but now it’s a giant pain.hskidnrbchwiornbfncjsk
There’s hope…
…that my department will switch to another BWC system. They haven’t gotten the app right in ten years, so there’s no reason to think they’ll do it now. App for viewing footage can’t actually view footage. I wouldn’t be upset if they called it “Axon Label,” because you can label videos, but not view them.Show lessJD Patriot
New update, same issues!
Yet another update with “bug fixes” yet the same issues over and over. Getting really tired of the app and the camera not syncing and having to delete and reinstall the app. Nearly every day! Get with it already!rgw1977
Frustrating
What good is reviewing body camera footage from a call if it doesn’t load or freezes when you skip over a part? App has been horrible for the two years I’ve had to use it.Johnski14
Latest Update Issues
App has worked well for the months I’ve been using it. The latest update has cause intolerable connection issues for all of our cameras on every deputy’s phone. Camera will not pair to a phone anymore period and simply gets stuck on “Bonding…” during the pairing process. Phone reboots, app reinstalls, camera reboots, yet nothing has remedied this issue and the app is unusable. Please fix this AXON.Show lessPaytMax77
Still An Awful app!
There was a recent update to this app, and everything started working like it should, but you guessed it, a few days later, same issues all over again. Seriously, you guys are Axon, let’s get it together already!Not what it used to be. Highly unreliable
This app used to be great for viewing videos in the field to assist with reports. Now it’s a shell of what it used to be. Camera will not stay connected to Wi-Fi and we can only view approximately 60 seconds of video before it fails. When you contact axon they’ll blame you and the bwc despite widespread reports from multiple agencies about the app’s failures.Show lessSample0!
Does not connect
Similar issues as the others, does not connect to camera. I’ve had to uninstall and reinstall several times. Multimillion dollar company and they can’t seem to fix the simplest of issues.Sheepdog1164
Great Potential
When it is working the app is phenomenal, however, the amount of times I have had to delete and reinstall the app just to connect my BWC is absolutely ridiculous. It is just about every shift I am having to do this. As much money as our agency has poured into this equipment, it makes it a frustrating extra step simply connecting to the deviceShow lessHiram_Abiff_22
Gone down hill
Remember when they say if it ain’t broke don’t fix it? The longer I’ve had the app the more issues I have. When it first came out it was fine but now it ain’t worth a dime. Won’t stay connected to save its life.Kk28659
