Leave a Review Paper by WeTransfer
Very good app…if it would download my stuff
I payed for the subscription and i really enjoyed it I had fun making a journal, but then I left the app alone for a month or two without using it and when I recently tried to work on it again it was gone, in the top right hand corner it says it’s downloading 24 items which sounds like the right amount of pages I had in my journal so at least it wasn’t completely deleted. But I’ve left my IPad alone for it to download for over 20 minutes and there’s been ABSOLUTELY nothing downloaded or accessible to me. I don’t mind waiting for it to download but I’ve waited so long that I’m starting to lose hope for it to work. Is there anything I should be doing for it to download? I have enough storage, my wifi is fine, it’s the only journal I have and it’s around 24 pages. If I can’t get it to download there’s no reason for me to pay for the subscription since I won’t be starting over I’ll just bitterly delete the app.Show lesshsjdhjedbxu))6373
Developer Response
We’re sorry to hear that you’re experiencing issues with Paper. If you’d like to open a ticket for assistance, please send us your Diagnostic Report. In Paper, tap on the Settings icon top right then “Support”. On the next screen, tap on “Send Diagnostic Report”. An email window will pop up. Please add a detailed description of what’s going wrong in the body of the email. Once we’ve received your email, we’ll be able to dig in. Thank you for your patience.Excellent but there seems to be a new and VERY problematic bug.
I have used paper for many years and I love the application. I use it for note taking, drawing, scheduling, and forming ideas. Recently however (around a few days ago) I have noticed something off. Sometimes when I’m trying to write (whether with the pencil or with my finger) the app seems to randomly undo or delete what I just wrote. Sometimes when it does this it “makes this default” by not allowing me to use the undo arrow in the top right. Sometimes when I glue and paste it has caused me to lose the work I wanted to edit, and this happened today with a college class schedule. I won’t delete the app because I have many ideas, drawings, and notes here, but I’m concerned about using it until this issue, assuming it’s general and not particular to me since my other apps work just fine, is addressed and resolved. I really hope it is fixed soon. Paper is too good of an app to stop using due to a bug.
I hope this gets to the Paper team, thank you sincerely.Show lessVtron/Lazarus
Developer Response
This unfortunate behavior is a known issue, and we have a ticket open with Paper Engineering. Turning off Journal Sync while you work and then turning it on and letting Journal Sync complete when you're done is letting people continue to work in Paper while the team works on resolving the issue. If you would like us to add your information to the ticket, please send us your Diagnostic Report. In Paper, tap on the Settings icon top right, then “Support.” On the next screen, tap on “Send Diagnostic Report.” An email window will pop up. Please add a detailed description of what’s going wrong in the body of the email. Thank you for your patience.Won’t let me restore my previous purchase to new device
I’ve had this app for a number of years now and I like it, but I can’t give it higher than 2 stars for the inability to restore my premium purchase to a new device. I don’t use the app all that much so I haven’t been keeping on top of the updates, but I got an ipad pro months ago and decided to move my sketchbooks over this new tablet. Turns out the option to restore from older versions will no longer work without having to pay for the content all over again with their subscription model. Thanks but no thanks. It’s ridiculous for a sketchbook app to put their tools and syncing behind a subscription paywall. I used to use this app and the Bamboo sketchbook, as I liked both, but now I guess it will exclusively be Bamboo since they haven’t yanked the rug out from under me.Show lessJohnyGumDrops