Annoying and Potential for Fraud
Not much to this app, which is fine. However, when you want to send the card anywhere the screen and cursor is white with no prompt. So you have to press around until eventually you hit the correct spot so you can type in the info. The info you type in is ALSO white, so you can’t see what you’re writing. So you better feel confident that you didn’t mistype or you’ll have sent your insurance information to some random person. That’s NOT A GOOD THING.
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Terrible app
Does not load the pages. Useless app.
Awful
My abusive ex-wife’s name has been on my app for 6 years and NOBODY has removed it no matter how many times I have called and asked. So every time I get medical care, I have to see it. Thanks HAP!
Nothing but the ID cards
This app does nothing to show you your plan information. It only shows your ID cards and a provider directory. Nothing about your EOBs, or how much deductible is left or anything like that. I switched over from BCBS and their app is so much better and more useful. I can see all EOBs and deductible information and what my plan covers and all that. I guess I get what I pay for. I switched to HAP because it was cheaper for my family.
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Garbage
Doesn’t work and there is no support to help. Much like there customer support for any other issues.
Not able to login - invalid login
Never able to login to the app. Can anyone help me please?
Don’t waste your time
This app is just as useless as every customer service rep I’ve spoken too. This app wouldn’t even allow me to login in I kept receiving the error message “invalid login” from the other poor reviews I’ve read it’s been this way for years. Make sense being a subsidiary of Henry Ford hospital.
Good for a copy of your card and find Dr.
You can view your card, find a doc AND get the customer service phone number. Useless app. Need a 0 star option, because zero value added with this app
Not useful at all
The only thing this would be good for us bringing up the ID card BUT my doctors offices want to scan cards in - this makes even that not useful. I recently switched to HAP. My previous providers app was EXTREMELY useful. I used it all the time to check on claims, answer questions, look up info, etc.
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Horrible
Won’t log in correctly.
