Call Customer Service
This app is actually terrible. No plan details, no doctor has updated information, the information that is given on the app is wrong. Very disappointed.
The Hap App is Crap
This app is utterly useless! A friend showed me the app for her insurance and it had all the vital information she would need. So I decided to download the app for my insurance and this is the garbage app we got saddled with. There is literally no information besides a photo of your insurance card. I wanted to find out if a certain med was converted, but this useless app isn’t capable of telling me. Save the trouble and sign on to the actual website.
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App Difficulties
I’m new to the Health Plan through my job. I’ve downloaded the app, and it won’t let me log in with my information. I can’t do anything with the app. Would you guys please fix this?
Waste of time
What a waste of time, energy, and space on my phone.
They could hire a kid in high school to develop a more useful app.
They could hire a kid in high school to develop a more useful app.
Needs Apple Health and Wallet support
Okay, the app works—you can get the cards and then email or fax them to your physician. But this is the bare minimum one should expect from an app in this regard. There’s no way to put the cards in the Apple Wallet (this should be a no-brainer) and no way to integrate Apple Health with your medical records from here (again, it’s a no-brainer considering the fact that HAP allows the login from within Health itself). So, sure, the app delivers what it says it will deliver—it’s just that HAP has the ability to deliver a lot more.
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App doesn’t ever work
When this app worked it was great for the convenience of having your insurance cards at your fingertips. We have four children and shifting through cards and making sure they were up to date was a chore BUT this app hasn’t worked for me in some time. I call the help line and they don’t work with the app. Please fix your bugs! It was a great thing when it worked!!
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Errors / Fails
App seems to actually let you login / download cards, etc about half the time if that. Pretty poor functioning app. Use their website if you need to access information.
Nothing has changed in 2 years, really?
The previous review 2 years ago is actually worse now. All you get is an error message, “couldn’t connect to the server”...reported it to our HAP rep and have heard nothing back for over 2 weeks, not even a “we don’t support the app any more” even though they sent all the employees a flyer to download and use. It is a space sucker for your phone storage and that’s about it.
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Worst app ever
Won’t even connect to server whether you’re on WiFi or not. Garbage app.
Sucky
You can almost never get the app to do anything. Something about server not working.
