Multiple logins : why ?
Don’t know why this app requires multiple logins. When I want to transfer money or make a deposit, I’m required to type a password
Isn’t that what the passcode or touchid at the beginning covers ?
The website isn’t set up like this. Please don’t tell me it’s for my security : it’s probably more for “your paranoid” security.
If you want “security” consider two step auth.
The app has come a long way but has a ways to go. I feel it’s still a web experience in an iOS wrapper. Make the app full native, or just put up a responsive web page. The in between is “not cool”
Still slow but getting better. I realize midfirst isn’t running their own mobile “IT team” - you can tell the app is vended out. Because it’s not really running like other banking apps ( chase , etc) hopefully Midfirst will realize they need to manage their customer experience directly
Isn’t that what the passcode or touchid at the beginning covers ?
The website isn’t set up like this. Please don’t tell me it’s for my security : it’s probably more for “your paranoid” security.
If you want “security” consider two step auth.
The app has come a long way but has a ways to go. I feel it’s still a web experience in an iOS wrapper. Make the app full native, or just put up a responsive web page. The in between is “not cool”
Still slow but getting better. I realize midfirst isn’t running their own mobile “IT team” - you can tell the app is vended out. Because it’s not really running like other banking apps ( chase , etc) hopefully Midfirst will realize they need to manage their customer experience directly
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Great customer service
I love this app. It makes my life so much easier! Being able to transfer money between accounts and pay bills on the go helps save time. I had one small issue when I first started using the app but customer service was able to help and it ended up being user error!
Can’t log in
I’m only giving the 1 star because there’s a link to the mobile site where I can log in and see my account. Same thing happened to me as the other reviewer where after getting through the security questions it asks for a phone number but then says device is not found. I tried every phone number that has ever been associated with my account after it rejected my current cell number. And my favorite part? How after rejecting those number it “runs out of security questions and I’m locked out from another attempt for hours. Please fix this bug ASAP!
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Buggy
It’s always been a little buggy but this latest version is straight up broken. It downloaded updates and ask for security questions, after entering those it asks for phone numbers and then fails about a device idea or something. Wording on phone number question isn’t great either...does it want a mobile number or home number? What does it prefer. Literally can’t use the app though now...
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