Good, but…
I have appreciated getting familiar with the mobile deposit app. However, MidFirst changed the process a couple of months ago and didn’t let depositors like me know. It seems like sending out a simple notice could’ve been very helpful and would have saved a lot of aggravation on my end. At one point I had overdrawn my account briefly because I assumed the check I had deposited through the mobile app was going into it, but it had not due to the rule changes.
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Response from developer
We’re sorry you’re encountering this problem. Please send us an email at mobile@midfirst.com or give us a call at 888-MIDFIRST (Option 6) so we can better understand it.
Worthless App
For the last year they’ve had a problems connecting the mobile depositing with my account, this app can not tell you what banks or ATMs are nearby you because their map portion doesn’t work. And if yiu find one its a 50/50 chance it’s working. You cannot accurately look up old transactions in your search history, when you search for things or need images of your deposits / withdrawals They don’t have them on file, you have to go into the branch. And over the last 10 years, they’ve made no efforts innovating their company or the services they offer—I’m done with this and you should stay away from them.
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Response from developer
We’re sorry you’re encountering this problem. Please send us an email at mobile@midfirst.com or give us a call at 888-MIDFIRST (Option 6) so we can better understand it.
Glitchy and Time Consuming Errors
The amount of times this app will tell you your written down password is wrong, lock you out, and make you call the help desk is ridiculous. I have my information written down always and get errors from the app that disable my login at least every other month. It’s to the point where I’m going to look for a new bank because the fees are predatory enough. It won’t update with current amounts or even new charges sometimes until several business days later. Thank you for being completely unhelpful and showing who your real priority is as always: $$$$
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Response from developer
We’re sorry you’re encountering this problem. Please send us an email at mobile@midfirst.com or give us a call at 888-MIDFIRST (Option 6) so we can better understand it.
Awful
I honestly might switch banks due to this. Face ID never works and locks my account, forcing me to get on a computer (because their mobile app won’t format) and resetting my password, with multiple authentications and bank account number. Then I can finally log into the app. It happens every time I need to check my bank account quickly or Zelle someone, I can’t even log in and makes me go through a tedious process. Even when Face ID is off, it happens randomly, and I’ve had to change my password at least 7 times this year and that’s a small amount because this problem makes me not want to check my bank account. Literally might switch banks, I need a working app.
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Response from developer
We’re sorry you’re encountering this problem. Please send us an email at mobile@midfirst.com or give us a call at 888-MIDFIRST (Option 6) so we can better understand it.
Horrible
Horrible!! I use Face ID to verify my account when I use the app. For months I never had to input my login password with Face ID. Lately every third time I use the app I have to re input my login password. When I input my password i receive an error message that my login is invalid. So, I input my password again, sometimes it accepts it but most often times it rejects it and locks my account access so I have to then phone a number that’s been emailed to me to gain access to my account again. Complete waste of my time. Please sort yourselves out!!!
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No longer have Cardless Cash option
I’ve been banking with MidFirst for almost 5 years. I have nothing bad to say whatsoever. I am just wanting to know where the Cardless Cash option has gone on the app and on the ATMs. I used to be able to use cardless cash but it’s no longer an option! Please help! I just uninstalled the app and redownloaded it, thinking it may need to be updated but to no avail!
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Will not let me log again anymore, I have to use website
I’ve used the app for probably 6 years now. I used to love this app, straight forward easy, but now the app won’t let me log in. For two weeks it’s been saying the data network is busy or unavailable and that’s it. There’s no easy way to reach customer service from the app that I’ve seen, it just takes you to FAQs and the website is not very mobile friendly. I use this app frequently so this has been very frustrating.
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Great app
Midfirst’s app is easy to use, used facial recognition for easy access, can deposit online. I’m not sure what else I can ask it to do outside of giving me a piece of candy like you get at the bank in person. Maybe there should be a button for that…. Haha jk that’s ridiculous.
Debit Notification Alerts
I am sad to say I will be switching banks now due to this feature no longer works on the mobile app. I loved being notified every-time a transaction took place on my debit cards. I caught many errors with vendors due to this with my business. I am not sure what is going on but for over a month now I have been unable to receive notifications of all debit transactions via the app. This was the #1 reason I’ve stayed with MIDFIRST thus far. Technical support was of no help. Said they are aware of the known issue and are working to get it resolved but a month later and it is still not resolved. This is crazy and sad I will be banking elsewhere due to an app technicality.
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Response from developer
We’re sorry you’re encountering this problem. Please send us an email at mobile@midfirst.com or give us a call at 888-MIDFIRST so we can better understand it.
Mobile banking
I have had the hardest time trying to asscess my account threw mobile banking and to top it all off my husband was trying to put funds into my account and it has taken him days weeks to get in to my account. I have never had to put so much time and energy onto one thing just for my husband make it easily for me. But it was actually so stressful for him and me.. just makes you want to change to a different bank all together…..
But, I can say they do have the best costumer service in the banking area. They are sweet and so nice to help out anyway they can.. if you go in person to the lobby… thank
You for being nice
But, I can say they do have the best costumer service in the banking area. They are sweet and so nice to help out anyway they can.. if you go in person to the lobby… thank
You for being nice
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Response from developer
Our goal is a fantastic customer experience, and we’re sorry you didn’t have one. Please send us an email at mobile@midfirst.com or give us a call at 888-MIDFIRST (Option 6) so we can make that right.
