It’s come a long ways
From when I first started using it and you couldn’t deposit more than a certain amount a day to where I check it almost daily. Super convenient. I don’t use it to its fullest capability but I like the ability to check balances and make transfers instantly as needed, even when in the go.
Mobile deposit
The app functions ok. Couple of things that should be improved.
1) You need to add a memo field that allows a customer to say what a deposit is for. That memo should show on online account activity and account statements.
2) the location search for branches and ATMs is incorrect. For more than 3 years it has said their is an ATM at DC Marketplace in Scottsdale AZ but it has not been there for over 3 years. The app never gets corrected.
1) You need to add a memo field that allows a customer to say what a deposit is for. That memo should show on online account activity and account statements.
2) the location search for branches and ATMs is incorrect. For more than 3 years it has said their is an ATM at DC Marketplace in Scottsdale AZ but it has not been there for over 3 years. The app never gets corrected.
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Wanting you here in TN!
I have just moved from AZ to TN. How I wish you had a bank here. I really miss the wonderful employees that I spent so many years with building a banking relationship! Brad Raymond in the Queen Creek branch is so incredible as not just a kind human being, but a kind and caring employee as well! Those kinds of employees are hard to find in this day, so please be sure to reward him well. I did find a bank here with a wonderful lady, and will try to foster the same relationship here as I had with Brad for the last 20 years. The people here are friendly, and I am sure I will settle in here as well. Thank you for all the years with you. I may never leave you…..
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Response from developer
Thanks for the review! We're happy you're enjoying the service at MidFirst.
Great when it works
I’ve been using this app for years and have recently had a streak of problems with logging in. Face ID will randomly not work and then the app will also not take my password. Last time I tried logging in with the CORRECT password several times and then my account got locked and I had to call customer service. Password was reset and had been working for a couple of weeks and now it appears we’re starting all over again with the same issue. It’s extremely inconvenient and frustrating.
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MidFirst has always been OUTSTANDING
I’ve been a Midfirst Bank customer since 1992. For whatever reason they’ve always set the bar in terms of technology and ease of use. I have had a lot of bank accounts- from the biggest to the smallest; probably 20 different accounts for either personal or business banking. I’ve never seen one who has better features or an easier to use interface than Midfirst and this goes back to dialup days.
Bottom line- this app makes my life easier.
Bottom line- this app makes my life easier.
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Response from developer
Nothing makes us as happy as happy MidFirst customers. Thanks for the review!
First time using app
As a new MidFirst Bank account holder, this was my first time using the mobile app. Overall, I like the app, it’s easy to use and easy to understand. I gave it three stars because the mobile check deposit feature is quite cumbersome as compared to other banking mobile deposit features I have used. One feature I find to be an unnecessary step is having to input my email to email myself a copy of the deposit. I feel that I shouldn’t have to enter that information since MidFirst already has my contact information and either an email to me should automatic, or eliminated. Additionally, having to endorse the check is an extra step I don’t feel is necessary, although I understand it’s a fraud prevention measure. Lastly, the camera doesn’t automatically capture the front and back check images when the check is within the frame of the camera. Instead I have to manually capture the image and then press the correct button again to upload the image. In my opinion, these adjustments to the mobile deposit feature would enhance the user experience.
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Response from developer
Thank you for the honest feedback. We're sorry your experience didn't meet your expectations. We’re always looking for ways to make the app even better.
No FaceID on iPhone 13 Pro Max!!
I’ve been using this app for years and while it has been bumpy at times this is a major annoyance! I am coming over from an iPhone 12 Pro and FaceID worked great on it (and on my 11 before that) but even after numerous deletes and reinstalls I only get the option for TouchID which my phone does not have.
Please get your developers on this right away and update the app for iPhone 13 compatibility!
Please get your developers on this right away and update the app for iPhone 13 compatibility!
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Not a great bank or app
This bank is horrible! I’ve got two other accounts at other institutions (one regional and one national) and they both run circles around MidFirst! I haven’t had issues with FaceID as some users report, but their app is just awful! You literally cannot do anything in the app except check your balance, mobile check deposit (5-day business hold?!?!), transfer money (with Zelle-nightmare, with external transfer-another nightmare and ridiculous fees), and pause your card. Good luck trying to do literally anything else. I’m glad we just tested the waters with them because I’m going moving away from them. It’s just horrible all around.
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Response from developer
Our goal is a fantastic customer experience, and we’re sorry you didn’t have one. Please send us an email at mobile@midfirst.com or give us a call at 888-MIDFIRST (Option 6) so we can make that right.
Terrible update
This app is mediocre at best. I’ve been using it for years and suddenly for the past year or so, every couple of months it doesn’t recognize my phone and I have to call and have my password reset. The Face ID went away, and now it only gives me the fingerprint option on sign in, so typing in my entire password every time is annoying when it used to be easy. So many bugs all the time.
Editing this review because I’ve had to delete the app and re-download because it glitches and says JSON dictionary is missing. I would rate this app negative stars if possible.
Editing this review because I’ve had to delete the app and re-download because it glitches and says JSON dictionary is missing. I would rate this app negative stars if possible.
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Excellent Banking App. 1 Request.
MidFirst has long had a solid online banking experience and this app is a wonderful extension of that platform. As a near-daily user of mobile deposit, I’d appreciate not having to walk through the mini-tutorial of how to make a deposit. Perhaps offer a “Don’t show this again…” option, as it really slows down what is an otherwise simple, streamlined deposit experience. Also, please update with tracking disclosures per App Store guidelines.
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Response from developer
Thank you for the honest feedback. We’re currently looking for ways to make the app better.
